Jobs in the United States

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Program Director
Healogics Wound Care & Hyperbaric Services LLC
Henderson, NV
The Program Director or Program Manager is responsible for the management and the strategic growth of the Wound Care Program for the assigned area of responsibility. This position is…
Added 1 min ago
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Merchandising Part Time Days
Lowes
Yuba City, CA
- $16.9 to $17.2 USD / hour
- Part-time
As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's…
Added 1 min ago
Database Engineer
Redwood Trust Inc
Englewood, CO
We are seeking a Database Engineer to join our Core Data Services team. Reporting to the SVP, Application Development Manager, you will support, maintain, and improve the SQL Server…
Added 1 min ago
Quality Control Manager - Operations
Cyclomedia Technology
Middleton, WI
We are seeking an experienced Quality Control Manager to lead our day-to-day quality operations and quality control (QC) function. This is a hands-on leadership role for a GIS and QC expert…
Added 1 min ago
Deputy Program Manager
KBR Wyle Services, LLC
Orange Park, FL
Coordinate contract actions, scope changes, funding requirements, and proposal inputs with the Program Manager and KBR Contracts and Finance personnel. Support negotiations and customer…
Added 1 min ago
Senior Manager, Ergonomics & Human Factors
Universal Parks & Resorts
Orlando, FL
The Global EHS Sr. Manager – Ergonomics and Human Factors partners on the development and execution of human-centered design strategies focused on performance wearables, costumes, and…
Added 1 min ago
Contracts Manager (Hybrid)
KBR Wyle Services, LLC
Lanham, MD
This position is HYBRID and is based in Greenbelt, MD, with an expectation of working onsite at the Greenbelt location two days per week · Must have a bachelor’s degree and at least 12+ years of experience related to Federal Government contract management and administration
Added 2 mins ago
Software Product Commercialization Manager
Scientific Systems Company, Inc.
Burlington, MA
Scientific Systems Company, Inc. (SSCI) is seeking a Technical Product Marketing Manager to lead commercialization and market development activities for RAPTOR (Robust Autonomy Platform for…
Added 2 mins ago
Associate, Registrations & Governance
BMO Capital Markets Corp.
Chicago, IL
…alignment with regulatory requirements and the BMO Compliance Program. Working closely with business partners and internal stakeholders, the Associate helps identify and mitigate regulatory…
Added 2 mins ago
Treasury & Payment Solutions Strategy Intern, Summer 2027 (10 weeks)
BMO Bank N.A.
Chicago, IL
Provides input to the program strategy by analyzing current operations & challenges, researching best practices and understanding industry trends.
Added 4 mins ago
Business Perf, Program Mngr, Principal
Pacific Gas And Electric Company
Oakland, CA
Corporate Security is seeking a highly organized, action-oriented Principal Program Manager to build the governance and service-management foundations that enable a modern security…
Added 5 mins ago
Commercial Credit Manager - HDFS
Harley-Davidson
Plano, TX
…the Plano, Texas office serves as one of the Company's two operations centers. It serves as the main hub for HDFS’ Commercial Finance business, and also houses employees representing Rider…
Added 5 mins ago
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Senior PR Manager
LogicGate
Bellevue, WA
- $115,000 to $130,000 USD / year
…compliance teams limit surprises, strengthen resilience, augment program performance, and confidently quantify impact and business value. Built to provide a centralized view of risk and…
Added 6 mins ago
HG
H&M Department Manager - Arrowhead Towne Center
H&M Group
Glendale, AZ
- $23.56 to $27.09 USD / hour
As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By bringing everyone together, you’ll be able to create an inclusive culture that promotes…
Added 6 mins ago
Copy of Distribution Operations Manager
Expeditors
Reno, NV
The Distribution Operations Manager is responsible for leading the day-to-day execution and performance of Distribution operations, ensuring safe, efficient, accurate, and customer-focused…
Added 6 mins ago
Distribution Operations Manager
Expeditors
Milpitas, CA
The Distribution Operations Manager is responsible for leading the day-to-day execution and performance of Distribution operations, ensuring safe, efficient, accurate, and customer-focused…
Added 7 mins ago
Lead Generator Project Engineer-1
GE Gas Turbines (Greenville) L.L.C.
United States
…position reports to the Project Engineering Leader (Americas) - Manager of Gas Turbine and…
Added 7 mins ago
Lead Generator Project Engineer-2
GE Gas Turbines (Greenville) L.L.C.
United States
…position reports to the Project Engineering Leader (Americas) - Manager of Gas Turbine and…
Added 7 mins ago
Lead I&C System Engineer
GE Vernova Hitachi Nuclear Energy Americas LLC
United States
Support project engineering or manager with understanding execution metric and status, issues, risks, mitigation or recovering plans, and be extremely proactive to identify changes in scope.
Added 7 mins ago
Product Manager
myKaarma
Long Beach, CA · Pittsburgh, PA
As a Product Manager, you will own a defined product area and be responsible for delivering meaningful outcomes for customers and the business. You will partner closely with Engineering,…
Added 7 mins ago
Ambulatory Regional Urology - Assistant Nurse Manager
University of Rochester
United States
Must have strong communication skills and experience with staff development and hospital procedural activity (Article 28)
Added 7 mins ago
LEASE OPERATIONS SPECIALIST
Gene B. Glick Company, Inc.
Indianapolis, IN
The Lease Operations Specialist is responsible for supporting accurate, timely, and consistent lease administration across the portfolio. This role processes tenancy applications, lease…
Added 8 mins ago
Supplier Systems Program Manager
Anduril Industries
Costa Mesa, CA
Supply Chain Operations sits within Anduril's central Supply Chain organization. It owns how material actually arrives, and the data and systems behind it: what suppliers ship, how it is…
Added 8 mins ago
Director of Channel Marketing
Watkins Manufacturing Corporation
CA
…Pools Swim Spas dealer network. Reporting to the VP & General Manager, Sales – North America, you'll lead the evolution of the function from a program-focused support organization into a…
Added 8 mins ago
Director Of Business Dev-IDD
PharMerica
VANCOUVER, WA · SEATTLE, WA · PORTLAND, OR
Applicants must live within the territory: Oregon / Washington · Must have a Bachelor's Degree or equivalent experience

Amazon.com Services LLC

Senior Manager, Human Resources Specialist

Boston, MA, United States
Bellevue, WA, United States
Arlington, VA, United States
Atlanta, GA, United States
Dallas, TX, United States

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Job details

Experience: 7+ years leading employee-experience, CX, or program functions, including people leadership
Posting language: English
Posted: Nov 6, 2026

Original job description

Why this role exists When an Amazonian needs time away for their health, a new baby, or a family emergency, the experience we give them lands at the most vulnerable moments of their working life. Our obligation: do not make a hard (or delightful) moment harder. This leader owns that obligation end to end - the whole experience of taking a leave, across every channel the employee and their manager touch, from the first "I need time" to the return to work. This role sits inside the single-threaded, obligation-based Leaves model reporting through Business Enablement and Employee Experience. You own the experience obligation; the partner pillar, Business Enablement, owns the data, visibility, defect, and business-case layer. The seam between you is deliberate and defined - the employee never experiences it.

What you own The end-to-end leave experience across channels - the experience employees, managers, and HR partners have across self-service, chat, and HR/manager-assisted support, and the experience of back-office service delivery (owned operationally by Service Operations; you own how it feels, not how it is run). You own what it feels like to navigate a leave end to end. The employee should experience one Leaves function with one answer - never routed between teams, never handed a confusing message at a sensitive moment.

Proactive and reactive communications and content - chat replies, letters, notifications, and in-the-moment messaging. You own whether an employee understands what is happening to them and why. You deliver these experiences through platform and channel capabilities.

The experience priorities, and the truth behind them - Leave post-resolution review (PRR), contacts per leave case, self-service and deflection, and the experience of each journey step. You own not just the metrics but the causation behind them: you search for what actually drives the number, separate signal from noise, and are persistent about fixing root causes rather than symptoms. Additionally, you own the experience signal and the standard; the underlying data and system of record sit with Business Enablement, which you consume and inform.

The experience standard - you publish the bar for intake, tone, clarity, and resolution that service, product, and compliance design against. Your deliverable is the standard others build to, not an opinion they consult.

How you operate - a forward-deployed, AI-native builder This is a non-tech builder role. You and your team are forward-deployed into the employee's actual experience - combining deep customer empathy with the ability to build. You treat customer discovery as the work, not a precursor to it: you spend real time in the lived experiences of employees, managers, and People Experience and Technology (PXT) partners, and you turn what you learn into shipped improvements, working directly with product, tech, service operations, and compliance.

Customer-focused first - you start from the employee and the line leader, not the system. You go the extra mile to understand an experience escalation, make it intuitive and customer-centric, and clearly separate what we own from root causes that sit elsewhere - and own the pen to influence dependency prioritization.

Build on the platform, don't wait for it - you use the available AI and platform capabilities to make experiences real at speed. You reach for the mechanism before the headcount.

Domain-builder bench - you lead and grow a team of domain builders: today's deep experts, upskilled to build directly on our tools, immediately shifting how we deliver for our customers.

Route signal back - the experience defects you find feed the product and compliance interfaces, so each fix hardens the system that produced it.

What success looks like A truly representative, end-to-end measure of the leave experience that matches what the employee, manager, and line PXT actually goes through, not a set of disconnected stage metrics.

PRR and contacts-per-case moving because root causes are fixed - not because surge capacity is masking them.

Managers and employees stop being redirected for questions they shouldn't have to ask and answers they should have in the moment.

A domain-builder team that ships experience improvements directly, in partnership with product and tech.

Who this is for A Senior Manager-level, customer-focused builder who is energized by owning an experience no one has owned whole before; who treats time in the customer's reality as the job; who can hold a clear, humane standard for the most vulnerable moments of working life; and who builds - with AI as the default leverage - rather than admires the problem. You would rather ship an improvement an employee can feel this month than produce a plan about it. You hold the line that the complexity is ours to absorb, never the customer's to broker. Basic qualifications

Bachelor's degree
7+ years leading employee-experience, CX, or program functions, including people leadership
Track record owning an end-to-end customer/employee experience and the metrics behind it
Experience shipping improvements in partnership with product/tech teams
Fluency building with AI/automation as primary leverage Preferred qualifications
Experience in leave/benefits, HR, or a regulated employee-facing domain
History of setting experience standards that other teams design against

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, GA, Atlanta - 164,700.00 - 222,800.00 USD annually USA, MA, Boston - 164,700.00 - 222,800.00 USD annually USA, TX, Dallas - 164,700.00 - 222,800.00 USD annually USA, VA, Arlington - 164,700.00 - 222,800.00 USD annually USA, WA, Bellevue - 164,700.00 - 222,800.00 USD annually

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Jobs in the United States