Jobs in the United States

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Construction Project Manager
Amentum
Hampton, VA
The successful candidate will join the Engineering team to support the Center Maintenance, Operations, and Engineering Contract (CMOE) located at NASA Langley Research Center. This position…
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NorCal Schools Senior Engineering Geologist
Department of Toxic Substances Control
CA
- $11,437 to $14,315 USD / month
As of July 1st, 2026, the position is office-centered, and employees will be expected to report to the office at least four days per week
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Interpretive Program Aid
Department of Fish and Wildlife
CA
- $18.26 to $19.93 USD / hour
…management! This position provides vital support to the day-to-day operations of the Interpretive Program at Gray Lodge Wildlife Area. The Interpretive Program provides education, outreach,…
Added 1 min ago
Program Director
Healogics Wound Care & Hyperbaric Services LLC
Henderson, NV
The Program Director or Program Manager is responsible for the management and the strategic growth of the Wound Care Program for the assigned area of responsibility. This position is…
Added 1 min ago
Restaurant Assistant Manager
Circle K
San Antonio, TX
Valid state Driver’s License required
Added 1 min ago
QSR Supervisor
Circle K
Jacksonville, FL
Valid state Driver’s License required
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Program Manager
One Stop Systems Inc
Escondido, CA
- $120,000 to $145,000 USD / year
Program Manager is responsible for delivery of on-time and on-budget solutions which meet or exceed customer expectations. The Program Manager coordinates and monitors the scheduling,…
Added 2 mins ago
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Merchandising Part Time Days
Lowes
Yuba City, CA
- $16.9 to $17.2 USD / hour
- Part-time
As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's…
Added 1 min ago
Database Engineer
Redwood Trust Inc
Englewood, CO
We are seeking a Database Engineer to join our Core Data Services team. Reporting to the SVP, Application Development Manager, you will support, maintain, and improve the SQL Server…
Added 2 mins ago
Quality Control Manager - Operations
Cyclomedia Technology
Middleton, WI
We are seeking an experienced Quality Control Manager to lead our day-to-day quality operations and quality control (QC) function. This is a hands-on leadership role for a GIS and QC expert…
Added 2 mins ago
Deputy Program Manager
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Orange Park, FL
We are seeking a Deputy Program Manager to oversee multiple reliability-centered maintenance (RCM) and related sustainment projects supporting Naval Aviation. Reporting to the Program…
Added 2 mins ago
Senior Manager, Ergonomics & Human Factors
Universal Parks & Resorts
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The Global EHS Sr. Manager – Ergonomics and Human Factors partners on the development and execution of human-centered design strategies focused on performance wearables, costumes, and…
Added 2 mins ago
Contracts Manager (Hybrid)
KBR Wyle Services, LLC
Lanham, MD
This position is HYBRID and is based in Greenbelt, MD, with an expectation of working onsite at the Greenbelt location two days per week · Must have a bachelor’s degree and at least 12+ years of experience related to Federal Government contract management and administration
Added 2 mins ago
Software Product Commercialization Manager
Scientific Systems Company, Inc.
Burlington, MA
Scientific Systems Company, Inc. (SSCI) is seeking a Technical Product Marketing Manager to lead commercialization and market development activities for RAPTOR (Robust Autonomy Platform for…
Added 3 mins ago
Associate, Registrations & Governance
BMO Capital Markets Corp.
Chicago, IL
…alignment with regulatory requirements and the BMO Compliance Program. Working closely with business partners and internal stakeholders, the Associate helps identify and mitigate regulatory…
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Treasury & Payment Solutions Strategy Intern, Summer 2027 (10 weeks)
BMO Bank N.A.
Chicago, IL
Provides input to the program strategy by analyzing current operations & challenges, researching best practices and understanding industry trends.
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Direct Care Worker
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- $21.82 USD / hour
16. Maintain confidentiality in all areas of child and program operations.
Added 3 mins ago
Lead Teacher Supervisor
Southern Seven Health Department
Golconda, IL
This position serves as a supervisor for day-to-day operations at the site as well as teacher in the classroom. As the Lead Teacher Supervisor the position is responsible for overseeing the…
Added 4 mins ago
Property Manager
ROERS COMPANIES
Blaine, MN
Compensation and Benefits for Property Manager:
Added 5 mins ago
Business Perf, Program Mngr, Principal
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Oakland, CA
Corporate Security is seeking a highly organized, action-oriented Principal Program Manager to build the governance and service-management foundations that enable a modern security…
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Supervisor (Full-Time) - Lahaina Ace Hardware
HouseMart
Lahaina, HI
- $25 to $26 USD / hour
- Full-time
This position is responsible for assisting in all facets of the store’s daily operations to increase sales and profit. Provides continuous coaching to all employee on proper selling…
Added 6 mins ago
Commercial Credit Manager - HDFS
Harley-Davidson
Plano, TX
…the Plano, Texas office serves as one of the Company's two operations centers. It serves as the main hub for HDFS’ Commercial Finance business, and also houses employees representing Rider…
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Senior PR Manager
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- $115,000 to $130,000 USD / year
…compliance teams limit surprises, strengthen resilience, augment program performance, and confidently quantify impact and business value. Built to provide a centralized view of risk and…
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Victoria 03 (Navarro/Guy Grant) Produce - Perishables Rep - Part time
HEB
Victoria, TX
- Part-time
…prices produce to be placed on sales floor Maintains signing program Seafood: Knowledgeable about various fish and shellfish Weighs, prices, and packages selections Maintains coolers and…
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Kenedy Produce - Perishables Rep - Part time
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- Part-time
…prices produce to be placed on sales floor Maintains signing program Seafood: Knowledgeable about various fish and shellfish Weighs, prices, and packages selections Maintains coolers and…

Amazon.com Services LLC

Senior Manager, Human Resources Specialist

Boston, MA, United States
Bellevue, WA, United States
Arlington, VA, United States
Atlanta, GA, United States
Dallas, TX, United States

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Job details

Experience: 7+ years leading employee-experience, CX, or program functions, including people leadership
Posting language: English
Posted: Nov 6, 2026

Original job description

Why this role exists When an Amazonian needs time away for their health, a new baby, or a family emergency, the experience we give them lands at the most vulnerable moments of their working life. Our obligation: do not make a hard (or delightful) moment harder. This leader owns that obligation end to end - the whole experience of taking a leave, across every channel the employee and their manager touch, from the first "I need time" to the return to work. This role sits inside the single-threaded, obligation-based Leaves model reporting through Business Enablement and Employee Experience. You own the experience obligation; the partner pillar, Business Enablement, owns the data, visibility, defect, and business-case layer. The seam between you is deliberate and defined - the employee never experiences it.

What you own The end-to-end leave experience across channels - the experience employees, managers, and HR partners have across self-service, chat, and HR/manager-assisted support, and the experience of back-office service delivery (owned operationally by Service Operations; you own how it feels, not how it is run). You own what it feels like to navigate a leave end to end. The employee should experience one Leaves function with one answer - never routed between teams, never handed a confusing message at a sensitive moment.

Proactive and reactive communications and content - chat replies, letters, notifications, and in-the-moment messaging. You own whether an employee understands what is happening to them and why. You deliver these experiences through platform and channel capabilities.

The experience priorities, and the truth behind them - Leave post-resolution review (PRR), contacts per leave case, self-service and deflection, and the experience of each journey step. You own not just the metrics but the causation behind them: you search for what actually drives the number, separate signal from noise, and are persistent about fixing root causes rather than symptoms. Additionally, you own the experience signal and the standard; the underlying data and system of record sit with Business Enablement, which you consume and inform.

The experience standard - you publish the bar for intake, tone, clarity, and resolution that service, product, and compliance design against. Your deliverable is the standard others build to, not an opinion they consult.

How you operate - a forward-deployed, AI-native builder This is a non-tech builder role. You and your team are forward-deployed into the employee's actual experience - combining deep customer empathy with the ability to build. You treat customer discovery as the work, not a precursor to it: you spend real time in the lived experiences of employees, managers, and People Experience and Technology (PXT) partners, and you turn what you learn into shipped improvements, working directly with product, tech, service operations, and compliance.

Customer-focused first - you start from the employee and the line leader, not the system. You go the extra mile to understand an experience escalation, make it intuitive and customer-centric, and clearly separate what we own from root causes that sit elsewhere - and own the pen to influence dependency prioritization.

Build on the platform, don't wait for it - you use the available AI and platform capabilities to make experiences real at speed. You reach for the mechanism before the headcount.

Domain-builder bench - you lead and grow a team of domain builders: today's deep experts, upskilled to build directly on our tools, immediately shifting how we deliver for our customers.

Route signal back - the experience defects you find feed the product and compliance interfaces, so each fix hardens the system that produced it.

What success looks like A truly representative, end-to-end measure of the leave experience that matches what the employee, manager, and line PXT actually goes through, not a set of disconnected stage metrics.

PRR and contacts-per-case moving because root causes are fixed - not because surge capacity is masking them.

Managers and employees stop being redirected for questions they shouldn't have to ask and answers they should have in the moment.

A domain-builder team that ships experience improvements directly, in partnership with product and tech.

Who this is for A Senior Manager-level, customer-focused builder who is energized by owning an experience no one has owned whole before; who treats time in the customer's reality as the job; who can hold a clear, humane standard for the most vulnerable moments of working life; and who builds - with AI as the default leverage - rather than admires the problem. You would rather ship an improvement an employee can feel this month than produce a plan about it. You hold the line that the complexity is ours to absorb, never the customer's to broker. Basic qualifications

Bachelor's degree
7+ years leading employee-experience, CX, or program functions, including people leadership
Track record owning an end-to-end customer/employee experience and the metrics behind it
Experience shipping improvements in partnership with product/tech teams
Fluency building with AI/automation as primary leverage Preferred qualifications
Experience in leave/benefits, HR, or a regulated employee-facing domain
History of setting experience standards that other teams design against

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, GA, Atlanta - 164,700.00 - 222,800.00 USD annually USA, MA, Boston - 164,700.00 - 222,800.00 USD annually USA, TX, Dallas - 164,700.00 - 222,800.00 USD annually USA, VA, Arlington - 164,700.00 - 222,800.00 USD annually USA, WA, Bellevue - 164,700.00 - 222,800.00 USD annually

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Jobs in the United States