Jobs in the United States

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Added 2 mins ago
WF
New Store - In- Store Shopper (Online Orders) - Part Time - Westlake Village, CA - Opening Fall 2026
Whole Foods Market
Westlake Village, CA
- $19.25 to $25.4 USD / hour
- Part-time
Learn and apply product knowledge, customer service standards, and store operations to deliver exceptional customer experiences
Added 6 mins ago
Incident Response Consultant (Remote)
CrowdStrike
Jefferson City, MO
+ Work under the direction of project leadership and outside counsel to conduct intrusion investigations
Added 7 mins ago
Deputy Agency Chief Contracting Officer of Procurement Operations
City of New York
Corona, NY
-Attend ACCO/Procurement leadership meetings and update Senior Management and colleagues on new developments and policies which affect DEP procurement.
Added 7 mins ago
Director, Rental Preservation Team for the Division of Preservation Finance
City of New York
New York City, NY
…Preservation Team (RPT) with experienced professional with strong leadership and management abilities. Under the supervision of the Executive Director, you will be one of three Directors…
Added 7 mins ago
Director of Health Justice Network (HJN), Bureau of Health Promotion for Justice- Impacted Populations
City of New York
Long Island City, NY
…policies, procedures, clinical trainings, and protocols to optimize program operations within the context of forensic mental health and public health…
Added 8 mins ago
Shift Manager
Coborn's, Inc.
Brillion, WI
The Shift Manager is responsible for providing leadership coverage and manage the store operations in the absence of the Store Director and Assistant Store Director.
Added 8 mins ago
Partnerships Business Manager
S&P Global Inc.
NY
…at the intersection of strategy, commercial execution, and…
Added 10 mins ago
Senior Technical Program Manager I, Electrical Operations, Data Centers
Google
Papillion, NE · Council Bluffs, IA · New Albany, OH
As a Technical Program Manager for Electrical Operations Engineering, you will serve as the global point of escalation for complex electrical infrastructure challenges across Google’s data…
Added 13 mins ago
MH
Supervisor, Healthcare Services Operations Support
Molina Healthcare
FL
- $45,390 to $88,511.46 USD / year
…health, long-term services and supports (LTSS), and/or other program specific service support - ensuring members reach desired outcomes through integrated delivery of care across the…
Added 13 mins ago
MH
Lead, Healthcare Services Operations Support
Molina Healthcare
FL
- $18.04 to $35.17 USD / hour
Resolves problems and complaints that may arise in day-to-day operations that involve healthcare services department staff; communicates findings to leadership for resolution.
Added 13 mins ago
SUPERVISORY INTELLIGENCE SPECIALIST
U.S. Marine Corps
MacDill AFB, FL
Added 13 mins ago
Manufacturing Engineer
Shaw Development, LLC
Bonita Springs (Bernwood Dr), FL
SUMMARY: In the role of Manufacturing Engineer, you will support manufacturing operations under the Engineering team leadership, processes and continual improvement efforts. This position…
Added 13 mins ago
ICU Assistant Nurse Manager
AdventHealth
Tavares, FL
Ability to think critically in relation to the operations of the unit and delivery of patient care
Added 13 mins ago
HF
Retail Stocking Supervisor
Harbor Freight Tools
Marianna, FL
- $17.75 USD / hour
…what you do! This role is perfect for you if you have recent leadership experience and are passionate about a career in…
Added 13 mins ago
HF
Retail Stocking Supervisor
Harbor Freight Tools
ST. AUGUSTINE, FL
- $21 USD / hour
…what you do! This role is perfect for you if you have recent leadership experience and are passionate about a career in…
Added 13 mins ago
Outpatient Rehabilitation Support Manager
AdventHealth
Orange City, FL
Responsible for daily operations including active involvement in clinical and service rounding.
Added 13 mins ago
BP
Practice Manager - Trinity
Banfield Pet Hospital
Trinity, FL
- $62,450 to $90,205 USD / year
In partnership with the chief of staff, the Practice Manager plays a vital role in the hospital, managing day-to-day operations so the medical team can devote their time to delivering the…
Added 13 mins ago
B
Retail Stocking Team Supervisor - Full-Time
Burlington
Leesburg, FL
- $17 to $19 USD / hour
- Full-time
As a Retail Stocking Team Supervisor, you’ll be an integral part of the store leadership team, working closely with Store Management while being the main leader and director of the Back of…
Added 13 mins ago
RN Operations Assistant Nurse Manager
AdventHealth
Tavares, FL
Ability to think critically in relation to the operations of the unit and delivery of patient care
Added 13 mins ago
Defense Acquisition Program Management Subject Matter Expert (SME)
Trinzic
Elgin AFB, FL
Advise Branch leadership, Materiel Leaders, Program Managers, and integrated product teams on acquisition strategy, program execution, resource allocation, risk management, affordability,…
Added 13 mins ago
M
Director of Group Sales AAAA
Marriott
Lake Buena Vista, FL
- $155,000 to $205,000 USD / year
…initiatives in all aspects of the sales process. Provides day-to-day leadership oversight to the on-property group sales associates with a focus on building long-term, value-based customer…
Added 13 mins ago
W
(USA) Personal Shopper Lead - Sam's
Walmart
PORT ST LUCIE, FL
- $21 to $29 USD / hour
…tomanagementSupports the Sams Club ecommerce plan in the club by overseeing operations of the ecommerce programs for example Club Pick Up Ship FromClub etc auditing online customer feedback…
Added 13 mins ago
Mech & Robotics Tech (Amazon RME) Seffner, FL
ManpowerGroup
Seffner, FL
As a Junior Mech & Robotics Tech in Seffner, FL, you will be part of the Operations Maintenance team supporting the repair and maintenance of material handling equipment and pneumatic…
Added 14 mins ago
HR
ProSales Associate (Early Career Sales Program)
Herc Rentals
Panama City Beach, FL
- $26.44 USD / hour
…and Gold Academy, an immersive sales training and development program that prepares individuals for possible placement into a Territory Sales Representative role upon completion of the 12…
Added 14 mins ago
Dialysis Clinical Manager Registered Nurse - RN
Fresenius Medical Care
Sebring, FL
Training and advancement: You will enter our Clinical Leadership Program that creates and supports a culture of continuous learning for our managers. The curriculum will cover onboarding,…

Amazon.com Services LLC

Senior Manager, Human Resources Specialist

Boston, MA, United States
Bellevue, WA, United States
Arlington, VA, United States
Atlanta, GA, United States
Dallas, TX, United States

Apply on amazon.jobs About employer

Applications open in a new tab.

Job details

Experience: 7+ years leading employee-experience, CX, or program functions, including people leadership
Posting language: English
Posted: Nov 6, 2026

Original job description

Why this role exists When an Amazonian needs time away for their health, a new baby, or a family emergency, the experience we give them lands at the most vulnerable moments of their working life. Our obligation: do not make a hard (or delightful) moment harder. This leader owns that obligation end to end - the whole experience of taking a leave, across every channel the employee and their manager touch, from the first "I need time" to the return to work. This role sits inside the single-threaded, obligation-based Leaves model reporting through Business Enablement and Employee Experience. You own the experience obligation; the partner pillar, Business Enablement, owns the data, visibility, defect, and business-case layer. The seam between you is deliberate and defined - the employee never experiences it.

What you own The end-to-end leave experience across channels - the experience employees, managers, and HR partners have across self-service, chat, and HR/manager-assisted support, and the experience of back-office service delivery (owned operationally by Service Operations; you own how it feels, not how it is run). You own what it feels like to navigate a leave end to end. The employee should experience one Leaves function with one answer - never routed between teams, never handed a confusing message at a sensitive moment.

Proactive and reactive communications and content - chat replies, letters, notifications, and in-the-moment messaging. You own whether an employee understands what is happening to them and why. You deliver these experiences through platform and channel capabilities.

The experience priorities, and the truth behind them - Leave post-resolution review (PRR), contacts per leave case, self-service and deflection, and the experience of each journey step. You own not just the metrics but the causation behind them: you search for what actually drives the number, separate signal from noise, and are persistent about fixing root causes rather than symptoms. Additionally, you own the experience signal and the standard; the underlying data and system of record sit with Business Enablement, which you consume and inform.

The experience standard - you publish the bar for intake, tone, clarity, and resolution that service, product, and compliance design against. Your deliverable is the standard others build to, not an opinion they consult.

How you operate - a forward-deployed, AI-native builder This is a non-tech builder role. You and your team are forward-deployed into the employee's actual experience - combining deep customer empathy with the ability to build. You treat customer discovery as the work, not a precursor to it: you spend real time in the lived experiences of employees, managers, and People Experience and Technology (PXT) partners, and you turn what you learn into shipped improvements, working directly with product, tech, service operations, and compliance.

Customer-focused first - you start from the employee and the line leader, not the system. You go the extra mile to understand an experience escalation, make it intuitive and customer-centric, and clearly separate what we own from root causes that sit elsewhere - and own the pen to influence dependency prioritization.

Build on the platform, don't wait for it - you use the available AI and platform capabilities to make experiences real at speed. You reach for the mechanism before the headcount.

Domain-builder bench - you lead and grow a team of domain builders: today's deep experts, upskilled to build directly on our tools, immediately shifting how we deliver for our customers.

Route signal back - the experience defects you find feed the product and compliance interfaces, so each fix hardens the system that produced it.

What success looks like A truly representative, end-to-end measure of the leave experience that matches what the employee, manager, and line PXT actually goes through, not a set of disconnected stage metrics.

PRR and contacts-per-case moving because root causes are fixed - not because surge capacity is masking them.

Managers and employees stop being redirected for questions they shouldn't have to ask and answers they should have in the moment.

A domain-builder team that ships experience improvements directly, in partnership with product and tech.

Who this is for A Senior Manager-level, customer-focused builder who is energized by owning an experience no one has owned whole before; who treats time in the customer's reality as the job; who can hold a clear, humane standard for the most vulnerable moments of working life; and who builds - with AI as the default leverage - rather than admires the problem. You would rather ship an improvement an employee can feel this month than produce a plan about it. You hold the line that the complexity is ours to absorb, never the customer's to broker. Basic qualifications

Bachelor's degree
7+ years leading employee-experience, CX, or program functions, including people leadership
Track record owning an end-to-end customer/employee experience and the metrics behind it
Experience shipping improvements in partnership with product/tech teams
Fluency building with AI/automation as primary leverage Preferred qualifications
Experience in leave/benefits, HR, or a regulated employee-facing domain
History of setting experience standards that other teams design against

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, GA, Atlanta - 164,700.00 - 222,800.00 USD annually USA, MA, Boston - 164,700.00 - 222,800.00 USD annually USA, TX, Dallas - 164,700.00 - 222,800.00 USD annually USA, VA, Arlington - 164,700.00 - 222,800.00 USD annually USA, WA, Bellevue - 164,700.00 - 222,800.00 USD annually

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Jobs in the United States