Jobs in the United States

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Added just now
Supervisor, Field Sales (Starlink) - PA
SpaceX_Global
Remote, United States
Ensure representatives understand the offer and customer experience expectations; share field feedback with the National Sales Manager and implement agreed changes quickly
Added just now
Supervisor, Field Sales (Starlink) - PA
SpaceX_Global
Remote, United States
Ensure representatives understand the offer and customer experience expectations; share field feedback with the National Sales Manager and implement agreed changes quickly
Added just now
Supervisor, Field Sales (Starlink) - PA
SpaceX_Global
Remote, United States
Ensure representatives understand the offer and customer experience expectations; share field feedback with the National Sales Manager and implement agreed changes quickly
Added just now
Supervisor, Field Sales (Starlink) - OH
SpaceX_Global
Remote, United States
Ensure representatives understand the offer and customer experience expectations; share field feedback with the National Sales Manager and implement agreed changes quickly
Added just now
Supervisor, Field Sales (Starlink) - OH
SpaceX_Global
Remote, United States
Ensure representatives understand the offer and customer experience expectations; share field feedback with the National Sales Manager and implement agreed changes quickly
Added just now
Supervisor, Field Sales (Starlink) - OH
SpaceX_Global
Remote, United States
Ensure representatives understand the offer and customer experience expectations; share field feedback with the National Sales Manager and implement agreed changes quickly
Added just now
Supervisor, Field Sales (Starlink) - IN
SpaceX_Global
Remote, United States
Ensure representatives understand the offer and customer experience expectations; share field feedback with the National Sales Manager and implement agreed changes quickly
Added just now
Supervisor, Field Sales (Starlink) - CA
SpaceX_Global
Remote, United States
Ensure representatives understand the offer and customer experience expectations; share field feedback with the National Sales Manager and implement agreed changes quickly
Added just now
Supervisor, Field Sales (Starlink) - CA
SpaceX_Global
Remote, United States
Ensure representatives understand the offer and customer experience expectations; share field feedback with the National Sales Manager and implement agreed changes quickly
Added just now
Supervisor, Field Sales (Starlink) - CA
SpaceX_Global
Remote, United States
Ensure representatives understand the offer and customer experience expectations; share field feedback with the National Sales Manager and implement agreed changes quickly
Added just now
LR
Sales Manager
LZB Retail, Inc.
San Bernardino, CA
- $22 USD / hour
Are you a driven sales leader who knows how to motivate a team, build customer relationships, and deliver results? Join La-Z-Boy as a Sales Manager and take the lead in driving store sales…
Added 1 min ago
Commercial Parts Pro
Advance Auto Parts
Chicago, IL
· Understand Commercial profitability concepts, including knowledge of competition, market opportunities, and customer prioritization (may work with the Commercial Account Manager to…
Added 1 min ago
Commercial Parts Pro
Advance Auto Parts
Oak Lawn, IL
· Understand Commercial profitability concepts, including knowledge of competition, market opportunities, and customer prioritization (may work with the Commercial Account Manager to…
Added 1 min ago
Store Manager - Cedar Hill
Fine Wines & Spirits of North Texas LLC
United States
As Store Manager, you will grow the company brand by delivering best-in-class service and bringing to life a distinctive world of adult beverages and more for our customers. You will manage…
Added 2 mins ago
Sales & Operations Advisor
DriveTime
Mesa, AZ
…customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to…
Added 2 mins ago
Sales & Operations Advisor
DriveTime
Stone Mountain, GA
…customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to…
Added 2 mins ago
Lot Attendant
DriveTime
Saint Louis, MO
…customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to…
Added 2 mins ago
GI
Senior Product Manager
GD Information Technology, Inc.
Remote, United States
- $89.9 to $121.62 USD / hour
We are seeking an experienced SAFe Senior Product Manager to lead product strategy, execution, and optimization in a scaled Agile environment. The ideal candidate will have deep expertise…
Added 3 mins ago
JW
Service Coordinator
Joe Warren & Sons Co., Inc.
Brentwood, NH
- $65,000 to $75,000 USD / year
The Service Coordinator plays a critical role in supporting daily service operations by coordinating technician schedules, dispatching service calls, and maintaining effective communication…
Added 3 mins ago
DO
Vehicle and Supply Coordinator
Department of Toxic Substances Control
CA
- $3,758 to $4,710 USD / month
…dynamic team. Under the general supervision of Staff Services Manager I, the Office Technician (General) serves as the Sacramento Regional Office Vehicle and Supply…
Added 3 mins ago
Anytime Fitness - General Manager
Anytime Fitness
Longmont, CO
Sales – a large part of the club manager role is centered around membership and training sales. Managers must convert leads to members through daily follow-ups, relationship building,…
Added 3 mins ago
Regional Account Team Manager
CLEAResult Consulting Inc.
Remote, United States
Serve as a customer advocate within the program, ensuring proactive communication and enhancing customer satisfaction
Added 3 mins ago
Account Manager
CLEAResult Consulting Great Lakes LLC
Remote, United States
To join our team as an Account Manager! You will act as a representative to the customer organization. Establishes and builds relationships in local, regional and national markets. Manages…
Added 3 mins ago
Patient Care Tech/ Unit Clerk - Oncology - Nights
Tucson Medical Center
Tucson, AZ
Shift3 - Night Shift · LICENSURE OR CERTIFICATION: Basic Life Support (BLS) certification required
Added 3 mins ago
Patient Care Tech/ Unit Clerk - TMC Rincon
Tucson Medical Center
Tucson, AZ
Shift3 - Night Shift · LICENSURE OR CERTIFICATION: Basic Life Support (BLS) certification required

Amazon.com Services LLC

Senior Manager, Human Resources Specialist

Boston, MA, United States
Bellevue, WA, United States
Arlington, VA, United States
Atlanta, GA, United States
Dallas, TX, United States

Apply on amazon.jobs About employer

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Job details

Experience: 7+ years leading employee-experience, CX, or program functions, including people leadership
Posting language: English
Posted: Nov 6, 2026

Original job description

Why this role exists When an Amazonian needs time away for their health, a new baby, or a family emergency, the experience we give them lands at the most vulnerable moments of their working life. Our obligation: do not make a hard (or delightful) moment harder. This leader owns that obligation end to end - the whole experience of taking a leave, across every channel the employee and their manager touch, from the first "I need time" to the return to work. This role sits inside the single-threaded, obligation-based Leaves model reporting through Business Enablement and Employee Experience. You own the experience obligation; the partner pillar, Business Enablement, owns the data, visibility, defect, and business-case layer. The seam between you is deliberate and defined - the employee never experiences it.

What you own The end-to-end leave experience across channels - the experience employees, managers, and HR partners have across self-service, chat, and HR/manager-assisted support, and the experience of back-office service delivery (owned operationally by Service Operations; you own how it feels, not how it is run). You own what it feels like to navigate a leave end to end. The employee should experience one Leaves function with one answer - never routed between teams, never handed a confusing message at a sensitive moment.

Proactive and reactive communications and content - chat replies, letters, notifications, and in-the-moment messaging. You own whether an employee understands what is happening to them and why. You deliver these experiences through platform and channel capabilities.

The experience priorities, and the truth behind them - Leave post-resolution review (PRR), contacts per leave case, self-service and deflection, and the experience of each journey step. You own not just the metrics but the causation behind them: you search for what actually drives the number, separate signal from noise, and are persistent about fixing root causes rather than symptoms. Additionally, you own the experience signal and the standard; the underlying data and system of record sit with Business Enablement, which you consume and inform.

The experience standard - you publish the bar for intake, tone, clarity, and resolution that service, product, and compliance design against. Your deliverable is the standard others build to, not an opinion they consult.

How you operate - a forward-deployed, AI-native builder This is a non-tech builder role. You and your team are forward-deployed into the employee's actual experience - combining deep customer empathy with the ability to build. You treat customer discovery as the work, not a precursor to it: you spend real time in the lived experiences of employees, managers, and People Experience and Technology (PXT) partners, and you turn what you learn into shipped improvements, working directly with product, tech, service operations, and compliance.

Customer-focused first - you start from the employee and the line leader, not the system. You go the extra mile to understand an experience escalation, make it intuitive and customer-centric, and clearly separate what we own from root causes that sit elsewhere - and own the pen to influence dependency prioritization.

Build on the platform, don't wait for it - you use the available AI and platform capabilities to make experiences real at speed. You reach for the mechanism before the headcount.

Domain-builder bench - you lead and grow a team of domain builders: today's deep experts, upskilled to build directly on our tools, immediately shifting how we deliver for our customers.

Route signal back - the experience defects you find feed the product and compliance interfaces, so each fix hardens the system that produced it.

What success looks like A truly representative, end-to-end measure of the leave experience that matches what the employee, manager, and line PXT actually goes through, not a set of disconnected stage metrics.

PRR and contacts-per-case moving because root causes are fixed - not because surge capacity is masking them.

Managers and employees stop being redirected for questions they shouldn't have to ask and answers they should have in the moment.

A domain-builder team that ships experience improvements directly, in partnership with product and tech.

Who this is for A Senior Manager-level, customer-focused builder who is energized by owning an experience no one has owned whole before; who treats time in the customer's reality as the job; who can hold a clear, humane standard for the most vulnerable moments of working life; and who builds - with AI as the default leverage - rather than admires the problem. You would rather ship an improvement an employee can feel this month than produce a plan about it. You hold the line that the complexity is ours to absorb, never the customer's to broker. Basic qualifications

Bachelor's degree
7+ years leading employee-experience, CX, or program functions, including people leadership
Track record owning an end-to-end customer/employee experience and the metrics behind it
Experience shipping improvements in partnership with product/tech teams
Fluency building with AI/automation as primary leverage Preferred qualifications
Experience in leave/benefits, HR, or a regulated employee-facing domain
History of setting experience standards that other teams design against

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, GA, Atlanta - 164,700.00 - 222,800.00 USD annually USA, MA, Boston - 164,700.00 - 222,800.00 USD annually USA, TX, Dallas - 164,700.00 - 222,800.00 USD annually USA, VA, Arlington - 164,700.00 - 222,800.00 USD annually USA, WA, Bellevue - 164,700.00 - 222,800.00 USD annually

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Jobs in the United States