Jobs in the United States

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Added 20 mins ago
Senior Coordinator, Volunteer Operations
Braven
Remote, United States
Braven is a national nonprofit that prepares promising college students to secure a strong first opportunity after college graduation through a career-accelerating program.
Added 20 mins ago
Associate Director, Program Operations
Braven
Remote, United States
As a member of the Program Enablement team on the Product team, you will own and continuously improve the operational systems that enable high-quality programming after students complete…
Added 20 mins ago
Associate Director, Program Operations
Braven
Remote, United States
As a member of the Program Enablement team on the Product team, you will own and continuously improve the operational systems that enable high-quality programming after students complete…
Added 20 mins ago
Associate Director, Program Operations
Braven
Remote, United States
As a member of the Program Enablement team on the Product team, you will own and continuously improve the operational systems that enable high-quality programming after students complete…
Added 20 mins ago
Associate Director, Digital Product Management
Braven
Remote, United States
This is a domain-owning, senior individual contributor role at the intersection of Braven's programs, product strategy, and process automation. As a member of the Systems team, you will be…
Added 20 mins ago
Associate Director, Digital Product Management
Braven
Remote, United States
This is a domain-owning, senior individual contributor role at the intersection of Braven's programs, product strategy, and process automation. As a member of the Systems team, you will be…
Added 20 mins ago
Associate Director, Digital Product Management
Braven
Remote, United States
This is a domain-owning, senior individual contributor role at the intersection of Braven's programs, product strategy, and process automation. As a member of the Systems team, you will be…
Added 20 mins ago
Associate Director, Digital Product Management
Braven
Remote, United States
This is a domain-owning, senior individual contributor role at the intersection of Braven's programs, product strategy, and process automation. As a member of the Systems team, you will be…
Added 22 mins ago
UO
Academic Advisor
University of Colorado Denver
Boulder, CO
- $55,100 to $62,200 USD / year
…Advisor informs prospective and current students about the programs and services offered by the Division and the University. In addition, the position assists the Assistant Director and…
Added 22 mins ago
ES
Account Manager - Native Nations
Environmental Systems Research Institute Inc.
Louisville, CO
- $104,000 to $187,200 USD / year
…government and business. Consistently conduct research and pursue professional development to anticipate customer needs and trends that may impact…
Added 22 mins ago
ES
GIS Account Manager
Environmental Systems Research Institute Inc.
Louisville, CO
- $70,304 to $131,040 USD / year
…relates to the industry. Consistently conduct research and pursue professional development to anticipate customer…
Added 22 mins ago
UO
CIRES / NOAA NCEI Ocean Acoustic Data Manager Associate Scientist I-II
University of Colorado Denver
Boulder, CO
- $57,942 to $85,272 USD / year
CIRES and the University of Colorado Boulder offer a robust training curriculum, opportunities for professional development, and a Mentorship Program.
Added 22 mins ago
ES
GIS Account Manager - Commercial Agriculture
Environmental Systems Research Institute Inc.
Louisville, CO
- $93,600 to $176,800 USD / year
…Resource industry. Consistently conduct research and pursue professional development to anticipate customer needs and trends that may impact…
Added 22 mins ago
UO
Research Instrumentation Team and Safety Manager
University of Colorado Denver
Boulder, CO
- $115,000 to $142,000 USD / year
JILA seeks an experienced and collaborative Research Instrumentation Team and Safety Manager to oversee and support its research production shops, which include the Electronics Shop,…
Added 22 mins ago
ES
GIS Account Manager - Commercial Forestry
Environmental Systems Research Institute Inc.
Louisville, CO
- $93,600 to $176,800 USD / year
…Forestry industry. Consistently conduct research and pursue professional development to anticipate customer needs and trends that may impact…
Added 22 mins ago
ES
GIS Account Manager - Oil and Gas
Environmental Systems Research Institute Inc.
Louisville, CO
- $93,600 to $176,800 USD / year
…relates to oil and gas. Consistently conduct research and pursue professional development to anticipate customer needs and trends that may impact…
Added 22 mins ago
ES
GIS Account Manager - Utilities, Telecom, Rail
Environmental Systems Research Institute Inc.
Louisville, CO
- $70,304 to $131,040 USD / year
…to Infrastructure. Consistently conduct research and pursue professional development to anticipate customer…
Added 22 mins ago
ES
Sr. GIS Account Manager - Utilities, Telecom, Rail
Environmental Systems Research Institute Inc.
Louisville, CO
- $114,400 to $218,400 USD / year
…infrastructure industry. Consistently conduct research and pursue professional development to ensure competitive knowledge. Use your innovative whiteboarding and presentation skills to…
Added 22 mins ago
UO
Temporary Marketing Transition Manager
University of Colorado Denver
Boulder, CO
- $34,986 USD / year
The Temporary Marketing Transition Manager will play a critical role in ensuring a successful transition of marketing, communications, and student recruitment functions from EMP to the…
Added 22 mins ago
ES
Sr. GIS Partner Manager - Utilities, Telecom, Rail
Environmental Systems Research Institute Inc.
Louisville, CO
- $107,120 to $182,104 USD / year
…for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities…
Added 22 mins ago
ES
Sr. Partner Manager - Commercial Natural Resources
Environmental Systems Research Institute Inc.
Louisville, CO
- $107,120 to $182,104 USD / year
…for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities…
Added 38 mins ago
H
Employee Health Services Case Manager
HealthPartners
Saint Louis Park, MN
- $39.73 to $59.59 USD / hour
HealthPartners is hiring an Employee Health Services Case Manager. This position is responsible for assessing needs, coordinating services, providing support and guidance to all…
Added 38 mins ago
Nursing Assistant - Med/Surg (Day and Evening Shifts)
Essentia Health
Brainerd, MN
Professional Development: Opportunities for career growth through training, tuition reimbursement, and educational programs.
Added 38 mins ago
Nursing Assistant - Med/Surg (Night Shifts)
Essentia Health
Brainerd, MN
Professional Development: Opportunities for career growth through training, tuition reimbursement, and educational programs.
Added 38 mins ago
Nursing Assistant - Med/Surg (Day and Evening Shifts)
Essentia Health
Brainerd, MN
Professional Development: Opportunities for career growth through training, tuition reimbursement, and educational programs.

Amazon.com Services LLC

Senior Customer Success Manager, Strategic Account Services

Austin, TX, United States
Arlington, VA, United States
Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. In this role, you will own building and executing strategic joint business plans with your Sellers; collaborating with them to explore innovative ways to identify and execute new selection, merchandising, traffic and conversion drivers, and operational improvement opportunities.

The ideal candidate for this role should possess client management skills with the keen ability to work backwards with Sellers to identify and prioritize the right inputs and outputs to deliver value and growth.

They will be able to manage multiple workflows in a fast-paced work environment and actively participate in continuous improvement initiatives to multiply impact beyond their portfolios. Above all, they should demonstrate ownership and the ability to embrace and navigate ambiguity and complexity.

They are agile, inventive, and an advocate for their Sellers experience on the Amazon Store. If you are interested in growing Amazon’s leading brands, then we’re interested in you.

Key job responsibilities Customer Success Managers drive Seller business growth through customized insights, recommendations, education on tools/products/services, and delivering a positive program experience.

Business Growth

Identify and action improvements to business input metrics that drive growth and end customer experience. Develop and test solutions before scaling.
Analyze data and trends to maximize long-term potential for your assigned Seller portfolio.
Act as a strategic partner for Sellers. Proactively identify opportunities, create tailored solutions, and present compelling value propositions using a consultative approach.
Lead business strategy development and long-term account plans, collaborating cross-functionally with teams and Sellers to drive customer success.
Manage and deliver against complex account goals where strategy is undefined. Balance short-term customer needs with longer-term strategic investment.
Implement and track metrics to measure portfolio success and quality. Use these to guide work and uncover hidden opportunities.

Seller Relationship Management

Build effective working relationships as a trusted advisor and business advocate.
Deliver timely, accurate, and professional operational support within specified SLAs.
Drive optimal program and CSM satisfaction.
Liaise with partner teams and coordinate cross-functionally to resolve Seller issues quickly and with high quality.
Serve as a consultant with oversight of key strategic activities, following up, escalating, and clearing blockers across organizations. Advocate as the voice of the customer internally using data and anecdotes.
Educate Sellers on driving incremental growth through tools, policies, products, and programs. Maintain in-depth knowledge to tie recommendations to Sellers' specific goals.

Program Process Excellence

Act as a thought leader in defining success criteria and understanding Seller business needs in a changing environment.
Improve team efficiency and optimize processes. Manage initiatives and deliver solutions by working independently across teams.
Assist with defining and designing tools, SOPs, and processes for Seller Services.
Identify and define feature enhancements and new products based on customer feedback, data analysis, and competitive gaps.
Aggregate themes and data to advocate as Voice of the Seller with owning teams, addressing opportunities at root cause level.
Own project status communication. Deliver clear, concise summaries to leadership and answer questions in detail. Basic qualifications
Experience with strong project management skills and the ability to thrive in a fast-paced environment
Bachelor's degree or equivalent
4+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships.
Goal Attainment: Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products.
Relationship Development: Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through.
Data Manipulation: Ability to digest and manipulate large data sets by use of pivot tables, lookups, and compound formulas.
Planning: Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment. Preferred qualifications
Experience in E-Commerce, Corporate Retail, Consulting and/or B2B.
Effective territory/account management.
Strategy development with multi-phase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, services/partner engagement, opportunity management, and negotiation.
Understanding of retail math and formulas for the purpose of making business decisions.
Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices.
Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 80,000.00 - 140,000.00 USD annually USA, VA, Arlington - 80,000.00 - 140,000.00 USD annually USA, WA, Seattle - 82,700.00 - 140,000.00 USD annually

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