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Procurement COE manager
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San Francisco, CA
Lyft is seeking an experienced Procurement Center of Excellence Manager to join our Global Supply Chain Team. In this role, you will enable Procurement best practices through process…
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Mechanical Integration Lead, OMHS
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…fulfillment center sites. This role provides hands-on mechanical engineering leadership in complex automation environments, ensuring projects meet Amazon's safety, timeline, cost, and…
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San Diego, CA · Sacramento, CA · Culver City, CA · Walnut Creek, CA · San Francisco, CA · Mountain View, CA
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Public Service - Higher Education Management Consulting Manager
Accenture
San Francisco, CA · Walnut Creek, CA · Culver City, CA · San Diego, CA · Sacramento, CA · Mountain View, CA
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Acquisition Manager / DAG Member
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University of Southern California
Los Angeles, CA
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Added 10 mins ago
Program Manager, Travel Tech, Travel Technology
Amazon.com Services LLC
Seattle, WA
…stakeholders (category managers, customer care, customer engagement, data teams) and external vendor engineering and product teams to resolve dependencies and deliver shared outcomes. You…
Added 10 mins ago
Program Manager, Travel Tech, Travel Technology
Amazon.com Services LLC
Seattle, WA · Arlington, VA
…stakeholders (category managers, customer care, customer engagement, data teams) and external vendor engineering and product teams to resolve dependencies and deliver shared outcomes. You…
Added 12 mins ago
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Lead Software Engineer/Technical Program Manager
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Added 12 mins ago
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Sr. Program Manager
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Associate Director of Marketing & Social Media
University of Colorado Denver
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Added 31 mins ago
Housekeeping Manager
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Sr. Technical Program Manager
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Assistant Project Manager - Mission Critical
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Memphis, TN
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Project Manager - Mission Critical
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Cache Valley Electric is seeking an experienced Data Center Mission Critical Project Manager to lead the planning, coordination, execution, and successful delivery of large-scale data…

Amazon.com Services LLC

Program Manager, Travel Tech, Travel Technology

Seattle, WA, United States
Arlington, VA, United States

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Job details

Experience: 3+ years of technical product or program management experience
Posting language: English
Posted: Nov 8, 2026

Original job description

In this role, you will define product requirements, drive quarterly roadmaps with third-party technology partners, make build-vs-buy trade-offs, and own the end-to-end delivery of travel platform capabilities - from feature intake through launch, adoption tracking, and continuous improvement. You will define and track self-service and platform health metrics, coordinate platform migrations and automation initiatives, and produce data-driven narratives for leadership. The ideal candidate thrives in ambiguity, can translate customer needs into clear product requirements and technical solutions, and is energized by delivering measurable results for a global user base.

This role requires you to influence without authority - working across internal stakeholders (category managers, customer care, customer engagement, data teams) and external vendor engineering and product teams to resolve dependencies and deliver shared outcomes. You should be comfortable owning product decisions, making trade-offs between competing priorities, and communicating strategy clearly to senior leadership.

Key job responsibilities

Define product requirements for travel platform capabilities that improve self-service, reduce support contacts, and eliminate manual processes.
Own and drive the product roadmap with third-party technology partners: prioritize feature requests, facilitate deep-dive sessions, make trade-off decisions, and hold partners accountable to commitments and SLAs.
Define, track, and report programme-level success metrics (self-service rates, adoption, platform health, cost-to-serve) to measure product impact and drive prioritization.
Drive platform migration and automation initiatives, informing build-vs-buy decisions and coordinating phased rollouts, stakeholder communication, and deprecation of legacy processes.
Identify and resolve cross-functional blockers by partnering with internal teams (category management, customer care, customer engagement, data) and external vendor engineering and product teams.
Collaborate with engineering teams to translate product vision into technical solutions, contributing to technology decisions and integration strategy.
Produce data-driven narratives for leadership reviews (MBRs, QBRs), translating product performance into business impact and strategic recommendations.
Partner with customer services teams to set programme-level success metrics and use data to drive prioritization.
Write compelling requirements documents, strategy narratives, and business cases that contribute to executive alignment and cross-organizational decision-making.

A day in the life You review platform health dashboards and adoption metrics, identifying what shipped, what's working, and what needs iteration. You spend time with your technology partners pressure-testing requirements and debating which features will move the needle most for travelers. You synthesize competing inputs - customer pain points, operational cost drivers, partner constraints - into a clear prioritization call, then align stakeholders on the path forward. You end the day checking adoption data from last month's release, turning what you learn into next sprint's input. You build first, then let the data tell you what to build next.

About the team Amazon Travel & Events exists to make every business trip seamless, safe, and cost-effective for over 500,000 employees across 64 countries. Our Technology & Data Solutions team designs the platforms and data capabilities that let employees plan, book, and manage travel with as little effort as possible. We partner across Amazon's enterprise to improve the employee experience, reduce programme costs, strengthen duty of care, and advance sustainability goals. We're a small, high-impact team - a mix of builders, analysts, and domain experts united by one principle: make it easy. Basic qualifications

3+ years of technical product or program management experience
Experience owning/driving roadmap strategy and definition
Experience translating customer needs into business requirements
Experience with feature delivery and tradeoffs of a product
Experience contributing to engineering discussions around technology decisions and strategy related to a product
Experience working with global teams and diverse partners Preferred qualifications
Experience in driving end to end delivery, and communicating results to senior leadership
Knowledge of and proficiency in Excel and SQL
Experience writing technical documents, project plans and progress reports to leadership and to stakeholders
3+ years of defining and implementing process improvement initiatives using data and metrics experience
Prior experience in corporate travel, travel technology, or SaaS platform operations
•Experience with platform migrations, system integrations, or technology transitions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Arlington - 111,300.00 - 147,200.00 USD annually USA, WA, Seattle - 111,300.00 - 147,200.00 USD annually

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