Jobs in the United States

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Added 2 mins ago
AI
Customer Accounts Manager
Aaron's, Inc.
El Dorado, AR
- $14.5 to $15.25 USD / hour
…retail industry, known for quality brand names and superior customer service. We provide our team members with the opportunity to reach their full potential in a team-oriented, high-energy,…
Added 10 mins ago
Program Manager, Travel Tech, Travel Technology
Amazon.com Services LLC
Seattle, WA
…and continuous improvement. You will define and track self-service and platform health metrics, coordinate platform migrations and automation initiatives, and produce data-driven narratives…
Added 10 mins ago
Program Manager, Travel Tech, Travel Technology
Amazon.com Services LLC
Seattle, WA · Arlington, VA
…and continuous improvement. You will define and track self-service and platform health metrics, coordinate platform migrations and automation initiatives, and produce data-driven narratives…
Added 11 mins ago
OS
Sr. Program Manager
Odyssey Systems Cons
Colorado Springs, CO
- $31,533 USD / year
Odyssey is recruiting for a Senior Program Manager to join the team. The technical expert filling this position will be a trusted advisor and consultant to the government that supports…
Added 11 mins ago
UO
Part-Time Temporary Project Coordinator
University of Colorado Denver
Boulder, CO
- $34,986 USD / year
- Part-time
Coordinate with Program Manager for CE Extraordinary to build non-credit course in Campus Solutions and to establish application and enrollment process.
Added 12 mins ago
UO
Career Coach, First-and-Second Year Students
University of Colorado Denver
Boulder, CO
- $55,100 to $60,000 USD / year
…and programs with the support of the other Career Operations Program Manager and Career Coaching team…
Added 12 mins ago
TS
Camp Support Staff Per Diem
The Salvation Army Intermountain Division
Estes Park, CO
- $40,123 USD / year
Pension Plan (after one year of continuous service) with at least 21 hours worked per week.
Added 15 mins ago
Assistant Manager I
Dollar Tree Stores INC
Reading, PA
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 15 mins ago
Assistant Manager II
Dollar Tree Stores INC
Swedesboro, NJ
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 15 mins ago
Assistant Store Manager I
Dollar Tree Stores INC
Milltown, NJ
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 20 mins ago
Customer Service Representative
CK Circle K Stores Inc.
United States
Customer Satisfaction: Provides prompt excellent customer service in a courteous, friendly and attentive manner.
Added 20 mins ago
Customer Service Representative
CK Circle K Stores Inc.
United States
Customer Satisfaction: Provides prompt excellent customer service in a courteous, friendly and attentive manner.
Added 20 mins ago
Lead Customer Service Representative
CK Circle K Stores Inc.
United States
Staffing Controls: Supervises the activities of customer service representatives in the absence of the Store Assistant Manager.
Added 20 mins ago
Customer Service Representative
CK Circle K Stores Inc.
United States
Customer Satisfaction: Provides prompt excellent customer service in a courteous, friendly and attentive manner.
Added 20 mins ago
Store Assistant Manager
CK Circle K Stores Inc.
United States
You will assist the Store Manager with oversight of the Stationstore operations. You’ll help with hiring, supervising and working with the staff to accomplish daily tasks, bookkeeping and…
Added 20 mins ago
Store Manager
United States
…of 2 or more full-time employees which may include Assistant Manager(s), Lead Representative(s) and Customer Service…
Added 20 mins ago
Store Manager
United States
…of 2 or more full-time employees which may include Assistant Manager(s), Lead Representative(s) and Customer Service…
Added 20 mins ago
Store Manager
United States
…of 2 or more full-time employees which may include Assistant Manager(s), Lead Representative(s) and Customer Service…
Added 22 mins ago
In Room Server
E11EVEN Club Hotel & Residences
Miami, FL
Strong knowledge of customer service and of all beverage products and services.
Added 23 mins ago
N
Niemanns Assistant Deli Manager
Niemanns
Champaign, IL
- $21 to $27 USD / hour
Delivers superior guest service and ensure absolute customer satisfaction
Added 24 mins ago
Assistant Manager
Dunkin' | Quinn Management
Weare, NH
As an Assistant Manager, you will supervise restaurant operations on a shift-by-shift basis. You will also assist the management team in providing team member support and coaching to ensure…
Added 29 mins ago
DRUG-GEN MDSE/CLERK
The Kroger Co.
Carrollton, TX
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department…
Added 29 mins ago
Cashier
The Kroger Co.
Plano, TX
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's…
Added 29 mins ago
Courtesy Clerk/Grocery Bagger
The Kroger Co.
Dearborn, MI
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's…
Added 32 mins ago
WF
Meat Clerk
WinCo Foods
Moses Lake, WA
- $17.38 to $18.13 USD / hour
Ensure meat is wrapped, weighed, and priced properly. Operate wrapping machine. Provide customer service and ensures product quality and selection. Maintain cleanliness of department and…

Amazon.com Services LLC

Program Manager, Travel Tech, Travel Technology

Seattle, WA, United States
Arlington, VA, United States

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Job details

Experience: 3+ years of technical product or program management experience
Posting language: English
Posted: Nov 8, 2026

Original job description

In this role, you will define product requirements, drive quarterly roadmaps with third-party technology partners, make build-vs-buy trade-offs, and own the end-to-end delivery of travel platform capabilities - from feature intake through launch, adoption tracking, and continuous improvement. You will define and track self-service and platform health metrics, coordinate platform migrations and automation initiatives, and produce data-driven narratives for leadership. The ideal candidate thrives in ambiguity, can translate customer needs into clear product requirements and technical solutions, and is energized by delivering measurable results for a global user base.

This role requires you to influence without authority - working across internal stakeholders (category managers, customer care, customer engagement, data teams) and external vendor engineering and product teams to resolve dependencies and deliver shared outcomes. You should be comfortable owning product decisions, making trade-offs between competing priorities, and communicating strategy clearly to senior leadership.

Key job responsibilities

Define product requirements for travel platform capabilities that improve self-service, reduce support contacts, and eliminate manual processes.
Own and drive the product roadmap with third-party technology partners: prioritize feature requests, facilitate deep-dive sessions, make trade-off decisions, and hold partners accountable to commitments and SLAs.
Define, track, and report programme-level success metrics (self-service rates, adoption, platform health, cost-to-serve) to measure product impact and drive prioritization.
Drive platform migration and automation initiatives, informing build-vs-buy decisions and coordinating phased rollouts, stakeholder communication, and deprecation of legacy processes.
Identify and resolve cross-functional blockers by partnering with internal teams (category management, customer care, customer engagement, data) and external vendor engineering and product teams.
Collaborate with engineering teams to translate product vision into technical solutions, contributing to technology decisions and integration strategy.
Produce data-driven narratives for leadership reviews (MBRs, QBRs), translating product performance into business impact and strategic recommendations.
Partner with customer services teams to set programme-level success metrics and use data to drive prioritization.
Write compelling requirements documents, strategy narratives, and business cases that contribute to executive alignment and cross-organizational decision-making.

A day in the life You review platform health dashboards and adoption metrics, identifying what shipped, what's working, and what needs iteration. You spend time with your technology partners pressure-testing requirements and debating which features will move the needle most for travelers. You synthesize competing inputs - customer pain points, operational cost drivers, partner constraints - into a clear prioritization call, then align stakeholders on the path forward. You end the day checking adoption data from last month's release, turning what you learn into next sprint's input. You build first, then let the data tell you what to build next.

About the team Amazon Travel & Events exists to make every business trip seamless, safe, and cost-effective for over 500,000 employees across 64 countries. Our Technology & Data Solutions team designs the platforms and data capabilities that let employees plan, book, and manage travel with as little effort as possible. We partner across Amazon's enterprise to improve the employee experience, reduce programme costs, strengthen duty of care, and advance sustainability goals. We're a small, high-impact team - a mix of builders, analysts, and domain experts united by one principle: make it easy. Basic qualifications

3+ years of technical product or program management experience
Experience owning/driving roadmap strategy and definition
Experience translating customer needs into business requirements
Experience with feature delivery and tradeoffs of a product
Experience contributing to engineering discussions around technology decisions and strategy related to a product
Experience working with global teams and diverse partners Preferred qualifications
Experience in driving end to end delivery, and communicating results to senior leadership
Knowledge of and proficiency in Excel and SQL
Experience writing technical documents, project plans and progress reports to leadership and to stakeholders
3+ years of defining and implementing process improvement initiatives using data and metrics experience
Prior experience in corporate travel, travel technology, or SaaS platform operations
•Experience with platform migrations, system integrations, or technology transitions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Arlington - 111,300.00 - 147,200.00 USD annually USA, WA, Seattle - 111,300.00 - 147,200.00 USD annually

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