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Amazon.com Services LLC

Principal Technical Program Manager, PXT Central Science

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

We are seeking a Principal Technical Program Manager to drive complex, cross-team measurement-science initiatives from definition through delivery. This is a high-impact, high-autonomy role for someone who thrives in ambiguity, can create structure where none exists, and can force-multiply across many teams and organizations to land significantly complex technical programs.

This is a technical program role that demands technical depth in science and software engineering. You will bring strong, data-driven judgment about the statistical systems that power employee listening, using that judgment to frame trade-offs, sequence delivery, and keep significantly complex scientific programs on track across teams.

As our senior technical program leader, you will operate with complete independence across the Corporate, Worldwide Operations, and cross-cutting portfolios. You will drive program delivery where the business and methodological strategy has not yet been defined - working from research questions and methodology owned by science leadership, and orchestrating the science, engineering, and business teams required to deliver them at scale. You will advise VPs and senior leaders on program status, risks, and trade-offs.

Key job responsibilities Cross-Team Technical Program Delivery

Own the delivery lifecycle of significantly complex, cross-team measurement-science programs - from requirements and sequencing through delivery, iteration, and long-term sustainability.
Force-multiply across science, engineering, and business teams, aligning many contributors toward coherent delivery of programs that no single team owns end to end.
Drive delivery in ambiguous, novel problem spaces where methodological and business strategy has not yet been defined, creating structure and a path forward where none exists.

Science-Systems Technical Judgment

Bring deep, data-driven judgment about the measurement-science systems that power employee listening - sampling, weighting, instrument pipelines, and statistical methods - to frame technical trade-offs and identify delivery risks. Expertise is expected in measurement science, not software engineering.
Identify risks and opportunities in measurement-science strategies and the systems that implement them, driving simplification and efficiency across complex, interdependent scientific programs.
Recognize when a program needs additional scientific guidance and engage science leadership or subject-matter experts at the right moments. Science Partnership & Translation
Partner with research scientists to understand research questions and methodology, and translate them into cross-team technical program plans, sequencing, and delivery milestones.
Independently author accurate, decision-driving documents for senior leadership, including program plans, technical narratives, and launch reviews. Accuracy is non-negotiable: errors in how the science is represented undermine both trust and program integrity.

Stakeholder Engagement & Influence

Build and maintain trusted relationships across PXT LT organizations, representing measurement-science programs.
Influence organizational priorities, resource allocation, and technical direction across teams and VP organizations without direct authority - aligning diverse teams toward simple, coherent approaches.
Manage escalations (is escalated to), proactively driving program and senior-leader reviews that surface risks, opportunities, and trade-offs clearly. Business Expansion & New Populations
Drive the technical program delivery required to extend measurement science to new business expansions, including Whole Foods Market, One Medical, Last Mile/Middle Mile, and future workforce populations.
Ensure new populations are integrated into the measurement framework without degrading existing program quality or scientific standards.

Process Improvement & Automation

Identify and drive automation and process improvement across measurement-science delivery - reducing manual overhead and recurring effort while preserving data integrity.
Create, optimize, and drive adoption of cross-organizational mechanisms that accelerate delivery and ensure programs succeed long-term, with or without your direct involvement.
Actively develop the TPM community through mentoring, promotion assessments, and sharing best practices.

A day in the life You might start your morning unblocking a cross-team dependency between a science workstream and the engineering team building its data pipeline, then move into a working session with scientists to sequence the delivery of a new weighting approach across several populations. After lunch, you could be driving a program review that aligns three teams on a shared delivery plan, surfacing a methodological risk that needs science leadership’s decision. Later, you present a program narrative to a VP, distilling a significantly complex cross-team effort into a clear, data-driven recommendation. You end the day mentoring a TPM on the team. No two days are identical - the common thread is the combination of science-systems judgment, cross-team orchestration, and delivery precision.

About the team PXT Central Science (PXTCS) is Amazon’s people-science R&D organization. We develop causal inference methods, predictive models, and decision-support tools that operate at the intersection of economics, machine learning, and organizational science. Our work spans employee experience, workforce planning, compensation, talent acquisition, and employee relations - always grounded in rigorous methodology and always aimed at real-world impact.

The eXperience Measurement Science (XMS) team owns the experience measurement strategy and execution for global Amazon, operationalized primarily through Amazon Connections. We set and execute a scientific data collection strategy that underpins listening, modeling, prediction, and insights across Amazon’s workforce of over one million employees - while prioritizing a positive responder experience. Our work sits at the intersection of science, engineering, and business strategy. Basic qualifications

7+ years of technical product or program management experience
10+ years of working directly with engineering teams experience
5+ years of software development experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred qualifications
8+ years of hands-on work managing complex technology projects experience
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
Experience managing technical programs across cross-functional teams, building processes and coordinating release schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 177,000.00 - 239,400.00 USD annually

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More about this job

Skills

Research
Leadership
Stakeholder management
Process improvement
Coaching
Team building
Recruitment
Employee relations
Prioritization
Program management
Software development
Manage work
Mental health

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Jobs in the United States