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Senior Employee Relations Manager
KARL STORZ
El Segundo, CA
The Senior Employee Relations Manager serves as the strategic leader and subject matter expert for employee relations across KARL STORZ North America (KSNA). This role is responsible for…
Added 2 mins ago
Community Resource Coordinator
Valor Healthcare, Inc.
Fort Carson
Responsible for the strategic planning, integration, and oversight of all family and community support programs across the entire SOF enterprise. The coordinator works to identify and…
Added 2 mins ago
Community Resource Coordinator
Valor Healthcare, Inc.
Hurlburt Field, FL
Responsible for the strategic planning, integration, and oversight of all family and community support programs across the entire SOF enterprise. The coordinator works to identify and…
Added 2 mins ago
Community Resource Coordinator
Valor Healthcare, Inc.
Virginia Beach, VA
Responsible for the strategic planning, integration, and oversight of all family and community support programs across the entire SOF enterprise. The coordinator works to identify and…
Added 3 mins ago
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Strategic Program Manager, Operating Model Transformation
Aon Corporation
Chicago, IL · New York, NY
- $120,000 to $150,000 USD / year
Are you a Program Manager (non-technical) ready for a change in your career? This could be a phenomenal opportunity to explore! We are seeking talent to support Aon Business Services (ABS)…
Added 4 mins ago
Senior Manager, Digital Media Strategy & Planning
CCM iHeartMedia Management Services, Inc. | Corp
Remote, United States
iHeartMedia is looking for a strategic, creative, and highly independent Senior Manager to join our Digital Media Strategy & Planning team. In this role, you’ll help shape innovative…
Added 5 mins ago
Sr Engagement Coordinator
Molson Coors
Fort Worth
…relations, and brewery events. This role works closely with the Sr. Manager, Human Resources, and brewery leadership team to develop and execute communication strategies, cultivate positive…
Added 7 mins ago
Senior Manager, Global Treasury
Rhythm Pharmaceuticals
Boston, MA
Partner with Accounting on the administration and oversight of corporate credit card programs, including program performance, policy compliance, controls, and fraud prevention.
Added 7 mins ago
Director of Payroll and Student Employment
University of New Haven
West Haven, CT
The University of New Haven, founded in 1920, is a private university whose mission is to prepare students to excel and lead purposeful and fulfilling lives in a global society. The…
Added 7 mins ago
Customer Advocacy Content & Activation Manager
Thomson Reuters Holdings Inc.
Eagan, MN · Frisco, TX · Ann Arbor, MI
We're looking for a Customer Advocacy Content & Activation Manager to find, build, and share the customer stories that help buyers choose us.
Added 8 mins ago
WELLNESS MANAGER- VIP Delta One Lounge - JFK Airport
Compass Group
JAMAICA, NY
The Wellness Manager will lead the wellness experience within the prestigious Delta One Premium Lounge at JFK Airport, delivering an elevated, luxury-focused environment for Delta’s most…
Added 9 mins ago
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Technical Program Manager
PointClickCare
Remote, United States
- $153,900 to $171,000 USD / year
At PointClickCare, Technical Program Managers are strategic enablers of product outcomes, connecting strategy, delivery, and learning across our product and engineering ecosystem. You’ll…
Added 10 mins ago
NH
Community Engagement Manager
Navita Health
Columbus, OH
- $70,000 to $74,000 USD / year
Navita Health is expanding across Ohio, and we're seeking a Community Engagement Manager to lead the charge in expanding our presence across the state. This hybrid role combines strategic…
Added 11 mins ago
Kansas City: Center Program Facilitator
HALO
Kansas City, MO
HALO is seeking a dynamic and compassionate Learning Center Program Facilitator to help lead our Kansas City Learning Center programs to empower at-risk and homeless youth. This full-time…
Added 12 mins ago
Manager - Airport Commercial Contracts
Test Frontier Job Board
Denver, CO
This Manager position is within the Airport Commercial Contracts vertical within the broader Strategic Sourcing – Fleet and Operations organization. You will join a team of managers and…
Added 13 mins ago
Digital/Technical Product Manager Lead- AI Ops
United Services Automobile Asn
United States
We are seeking a dedicated Digital/Technical Product Manager Lead- AI Ops. The AIOps Product Manager defines and drives the product strategy, roadmap, and prioritized use-case backlog for…
Added 13 mins ago
Program Manager Senior
United Services Automobile Asn
Charlotte, NC
The Program Manager plays a pivotal role in driving high-impact financial and strategic initiatives that support the organization’s financial health, regulatory compliance, and operational…
Added 14 mins ago
Partner Field Account Manager
There's Only One Place
Highland Heights, OH
The Partner Field Account Manager is responsible for profitable sales generated from Park Place Technologies’ partner network. This role serves as a trusted business advisor. This position…
Added 14 mins ago
Associate Director, Microbiology
JDE CareFusion 213 LLC
United States
The Associate Director, Microbiology provides strategic, scientific, and functional leadership for microbiology activities supporting the discovery, development, registration,…
Added 15 mins ago
Sr Mgr Security (Technology Automation)
Consumers Energy
JACKSON, MI
Lead continuous improvement initiatives using established frameworks such as CMMI and Lean, oversee documentation processes, and contribute to long-term security roadmaps, strategic…
Added 15 mins ago
Technical Program Manager 5 - Enterprise Business Products
Netflix
Los Gatos · Los Angeles
We are seeking a dynamic Technical Program Manager with high agency and a strong sense of ownership to lead high-impact, cross-functional programs. In this pivotal role, you will…
Added 15 mins ago
Sr Mgr Security (Enterprise AI)
Consumers Energy
JACKSON, MI
Lead continuous improvement initiatives using frameworks such as CMMI and Lean, oversee documentation processes, and contribute to long-term security roadmaps, strategic planning, and…
Added 17 mins ago
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Principal Project Manager
Kforce
Coppell, TX
- $70 to $75 USD / hour
The Principal Project Manager will lead large-scale, highly complex, cross-functional initiatives with significant business and technology impact. This role will partner with executive…
Added 17 mins ago
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Area Manager - Hub-1
Federal Express Corporation
Chicago, IL
- $65,218 to $101,284 USD / year
Determines the work area’s strategic goals and ensures quality, service, cost and productivity goals are achieved. Plans the work area strategy based on projected volume, head count, and…
Added 18 mins ago
Program Client Services Business Analyst - State National
Markel Service Inc.
Bedford, TX
Responsible for supporting operations and processes as they relate to Program Manager clients. Responsibilities include establishing and maintaining the documentation framework for new and…

Amazon.com Services LLC

Principal Product Manager - Technical, Recipient Experience

Bellevue, WA, United States

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Job details

Experience: 10+ years of product or program management, product marketing, business development or technology experience
Posting language: English
Posted: Sep 21, 2026

Original job description

Do you have a passion for setting the strategic vision and building new customer-facing experiences that are used by millions? The Recipient Experience team is hiring!

We build experiences for the Amazon retail site and mobile app to provide customers with effortless order management, tracking, and agency over their orders. Throughout the customer experience, we also make it easy for customers to engage with their past purchases, repurchase, and discover new products.

We are redesigning the post-purchase experience for our customers worldwide. Our team owns and builds customer-facing experiences which help us realize our mission of providing a perfectly executed, transparent, and flexible delivery experience that customers LOVE. Post-purchase surfaces drive billions in customer visits annually - customers are highly attentive, frequently checking updates in real time - yet these surfaces remain primarily optimized for order tracking. At Amazon, we are known for our customer obsession.

We are seeking a Principal Product Manager - Tech to lead monetization strategy across post-purchase surfaces. You will be responsible for evolving post-purchase pages and notifications into surfaces that help customers find relevant products, services, and programs through organic recommendations and sponsored experiences. This role will unlock value through personalized discovery and monetization, reinforcing the value of shopping with Amazon while driving engagement and building long-term customer trust.

You will:

Own development and communication of the long-term monetization vision and goals for post-purchase surfaces
Define customer requirements and use case prioritization for organic recommendations and sponsored experiences
Own the test-and-learn roadmap and be responsible for business results, balancing revenue generation with customer experience quality
Collaborate with advertising teams (Ads, Stores Monetization, Sponsored Products, etc.) and organic shopping teams (Add to Delivery, Buy Again, Subscribe & Save, etc.) as well as design, technical, science, and other business stakeholders across the company to launch innovative monetization features and programs.
Establish guardrails, frequency caps, and relevance thresholds that protect the customer experience as monetization scales
Monitor and react to customer needs and feedback, constantly improving and expanding the experience

Candidates should have strong customer focus and business judgment, and be skilled at breaking down complex, high-level ideas into executable features and distinct phases. The ability to influence cross-functionally at all levels, including VP/SVP stakeholders, will be critical to success in this role.

Key job responsibilities Key Job Responsibilities

Innovating on behalf of our customers to unlock monetization opportunities across post-purchase surfaces
Setting the multi-year monetization strategy and managing the product life cycle from strategic planning to tactical execution across multiple lines of business
Ownership of the monetization product suite and its business expansion, measures of success, and roadmap
Partnering with advertising teams (Ads, Stores Monetization, Sponsored Products) and organic shopping teams (Add to Delivery, Buy Again, Subscribe & Save) to design and scale both sponsored and organic placement strategies
Prioritizing engineering work while balancing the requirements of customers, advertisers, and stakeholders
Evangelizing the monetization vision both internally and externally, representing the team in OP planning and cross-org forums
Working with key stakeholders across Advertising, Retail, Delivery Experience, Notifications, and Science to identify and drive product solutions Defining product strategy and requirements based on an intimate knowledge of the customer, technology, and ad-tech ecosystem
Establishing product goals and reviewing success metrics to achieve commercial success while protecting customer trust Basic qualifications
10+ years of product or program management, product marketing, business development or technology experience
Bachelor's degree
Experience with feature delivery and tradeoffs of a product
Experience owning/driving roadmap strategy and definition
Experience with end to end product delivery
Experience contributing to engineering discussions around technology decisions and strategy related to a product
Experience technical product management Preferred qualifications
MBA, or Advanced degree
Experience building high-velocity ad products
Track record of launching revenue-generating features while maintaining or improving customer satisfaction
Understanding of machine learning and personalization technologies as they apply to product recommendation

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 179,900.00 - 243,400.00 USD annually

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Skills

Customer experience
Program management
Sales
Customer service
Machine learning
Recruitment
Mental health

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