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Event Technical Lead, Audio Visual - JW Marriott Minneapolis Mall of America
Encore Global
Minneapolis, MN
…customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event…
Added 1 min ago
Manager, Corporate Development & Finance
Sony Interactive Entertainment (SIE)
San Mateo, CA
…proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment…
Added 2 mins ago
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Engineer VII - Senior Project Manager
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Chicago, IL
- $140,000 to $170,000 USD / year
Cutting-Edge Technology: RailPros emphasizes strong Civil 3D proficiency and the use of advanced tools and technologies, providing Project Managers with the resources they need to excel in…
Added 2 mins ago
IT Risk Program Manager
Ameris Bank
United States
The IT Risk Program Manager will document and monitor the Ameris Bank technology ecosystem to ensure proper system functionality of the IT control environment associated with Sarbanes-Oxley…
Added 2 mins ago
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Paid Media Manager
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Monroe, CT
- $95,000 to $100,000 USD / year
The Role: We're looking for a hands-on Paid Media Manager to own paid advertising for our ecommerce websites: diplomaframe.com, customframes.com, and militaryframes.com. You'll manage more…
Added 2 mins ago
Certified Project Manager IV/Sr.
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…with business, vendor, organizational change management, and technology…
Added 3 mins ago
Certified Surgical Tech (CST), The Family Birthplace, PT Nights
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Columbia, SC
Education - Successful completion of a Surgical Technology program or Surgical Technologist training in the U.S. Armed Forces.
Added 3 mins ago
Certified Surgical Tech (CST), PRN, Weekends
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Contracts Manager Legal
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Work cross-functionally between departments, including but not limited to the legal, information technology, compliance, and finance departments to ensure contracts comply with company…
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Senior Manager Customer Experience Optimization - Environmental Solutions
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POSITION SUMMARY: The Senior Manager, Customer Experience Optimization - ES is responsible for building, operationalizing, and continuously improving the infrastructure that enables a world…
Added 3 mins ago
Program Manager - Electric Utilities
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Added 3 mins ago
Senior Project Manager- Distribution Communications Engineering
ENTRUST Solutions Group, A Leidos Company
Concord, NH · Waltham, MA · Albany, NY · Augusta, ME
As an ENR top ranked firm, our team of more than 5,000 professionals brings deep technical expertise and advanced technology across electric, gas, and telecommunications infrastructure. We…
Added 4 mins ago
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RN - Postpartum (Full-Time/Days)
UHS
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The mission of GW Hospital is to provide the highest quality healthcare, advanced medical technology, and world-class service to its patients in an academic medical center dedicated to…
Added 4 mins ago
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Change Manager 6-Month Contract
Allegis Global Solutions
Remote, United States
- $40 to $60 USD / hour
Quantum Work Advisory, a dynamic and innovative subsidiary of Allegis Group, specializes in workforce technology and workforce transformation advisory services. Supported by Allegis Group's…
Added 6 mins ago
Senior IT Project Manager – HCM Transformation - Portland, OR
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The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and…
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Collects and analyzes samples from industries that are in our Pre-treatment Program.
Added 10 mins ago
Group Product Manager, Privacy
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As a Group Product Manager, you will lead a small team solving core customer problems. The solutions you help to champion will create an elevated customer experience.
Added 11 mins ago
Sr. Meeting Event Manager
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Advanced proficiency with Cvent, including website development, attendee management, reporting, and event technology solutions.
Added 12 mins ago
Partnership Manager, Connected Warfare
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Sr Claim Specialist
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Added 14 mins ago
Claim Specialist
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…Examiner role, manage Direct Repair Shops for compliance with our program. Additional responsibilities may include the following: determining cause of damage, establishing liability, and…
Added 14 mins ago
Claim Specialist
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…Examiner role, manage Direct Repair Shops for compliance with our program. Additional responsibilities may include the following: determining cause of damage, establishing liability, and…
Added 14 mins ago
Lead Medical Laboratory Scientist - UPMC Lititz
UPMC - Pittsburgh Medical Center
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…Scientist, including the accurate performance of routine and advanced testing. The Lead MLS functions as the Laboratory Supervisor during the Supervisor's absence. Assures compliance with…
Added 15 mins ago
WW
WISE Business Development Manager
World Wide Technology Holding, LLC
St. Louis, MO
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…cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC) - a collaborative ecosystem featuring state-of-the-art hardware and software - WWT enables…
Added 15 mins ago
Product Manager & Trainer
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MedRx Inc. is a U.S. based global manufacturer and developer of advanced computerized diagnostic and hearing instrument fitting technologies, specifically designed for the hearing care…

Amazon.com Services LLC

Principal Product Manager - Technical, Recipient Experience

Bellevue, WA, United States

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Job details

Experience: 10+ years of product or program management, product marketing, business development or technology experience
Posting language: English
Posted: Sep 21, 2026

Original job description

Do you have a passion for setting the strategic vision and building new customer-facing experiences that are used by millions? The Recipient Experience team is hiring!

We build experiences for the Amazon retail site and mobile app to provide customers with effortless order management, tracking, and agency over their orders. Throughout the customer experience, we also make it easy for customers to engage with their past purchases, repurchase, and discover new products.

We are redesigning the post-purchase experience for our customers worldwide. Our team owns and builds customer-facing experiences which help us realize our mission of providing a perfectly executed, transparent, and flexible delivery experience that customers LOVE. Post-purchase surfaces drive billions in customer visits annually - customers are highly attentive, frequently checking updates in real time - yet these surfaces remain primarily optimized for order tracking. At Amazon, we are known for our customer obsession.

We are seeking a Principal Product Manager - Tech to lead monetization strategy across post-purchase surfaces. You will be responsible for evolving post-purchase pages and notifications into surfaces that help customers find relevant products, services, and programs through organic recommendations and sponsored experiences. This role will unlock value through personalized discovery and monetization, reinforcing the value of shopping with Amazon while driving engagement and building long-term customer trust.

You will:

Own development and communication of the long-term monetization vision and goals for post-purchase surfaces
Define customer requirements and use case prioritization for organic recommendations and sponsored experiences
Own the test-and-learn roadmap and be responsible for business results, balancing revenue generation with customer experience quality
Collaborate with advertising teams (Ads, Stores Monetization, Sponsored Products, etc.) and organic shopping teams (Add to Delivery, Buy Again, Subscribe & Save, etc.) as well as design, technical, science, and other business stakeholders across the company to launch innovative monetization features and programs.
Establish guardrails, frequency caps, and relevance thresholds that protect the customer experience as monetization scales
Monitor and react to customer needs and feedback, constantly improving and expanding the experience

Candidates should have strong customer focus and business judgment, and be skilled at breaking down complex, high-level ideas into executable features and distinct phases. The ability to influence cross-functionally at all levels, including VP/SVP stakeholders, will be critical to success in this role.

Key job responsibilities Key Job Responsibilities

Innovating on behalf of our customers to unlock monetization opportunities across post-purchase surfaces
Setting the multi-year monetization strategy and managing the product life cycle from strategic planning to tactical execution across multiple lines of business
Ownership of the monetization product suite and its business expansion, measures of success, and roadmap
Partnering with advertising teams (Ads, Stores Monetization, Sponsored Products) and organic shopping teams (Add to Delivery, Buy Again, Subscribe & Save) to design and scale both sponsored and organic placement strategies
Prioritizing engineering work while balancing the requirements of customers, advertisers, and stakeholders
Evangelizing the monetization vision both internally and externally, representing the team in OP planning and cross-org forums
Working with key stakeholders across Advertising, Retail, Delivery Experience, Notifications, and Science to identify and drive product solutions Defining product strategy and requirements based on an intimate knowledge of the customer, technology, and ad-tech ecosystem
Establishing product goals and reviewing success metrics to achieve commercial success while protecting customer trust Basic qualifications
10+ years of product or program management, product marketing, business development or technology experience
Bachelor's degree
Experience with feature delivery and tradeoffs of a product
Experience owning/driving roadmap strategy and definition
Experience with end to end product delivery
Experience contributing to engineering discussions around technology decisions and strategy related to a product
Experience technical product management Preferred qualifications
MBA, or Advanced degree
Experience building high-velocity ad products
Track record of launching revenue-generating features while maintaining or improving customer satisfaction
Understanding of machine learning and personalization technologies as they apply to product recommendation

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 179,900.00 - 243,400.00 USD annually

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More about this job

Skills

Customer experience
Program management
Sales
Customer service
Machine learning
Recruitment
Mental health

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