Jobs in the United States

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Sr. Product Analyst - IT Generation App Ops
Constellation
Braceville, IL · Marseilles, IL · Byron, IL · Morris, IL · Clinton, IL · Cordova, IL
Candidates must reside within driving distance of a Constellation Clean Energy Center
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Operations Manager I - Sam's Club
Walmart
EDWARDSVILLE, IL
- $84,000 to $126,000 USD / year
…existing tools and partnering crossfunctionally with product management merchandising engineering and other groups to drive projectsManages one or more work streams for the operations…
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Sr Manager, Partner Relationship Manager
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Remote, United States
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Program Specialist
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Marion, IL
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Niles, IL
- $23 USD / hour
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Plant IV Curing Setup Tech
Continental Tire the Americas, LLC
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- $64,613 USD / year
…complete the product portfolio. For specialist dealers and fleet management, Tires offers digital tire monitoring and tire management systems, in addition to other services, with the aim of…
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Case Management Analyst - Field in Lake or DuPage County Illinois
CVS Health
Shorewood, IL · Bartlett, IL · Carol Stream, IL · Elmhurst, IL · Wheaton, IL · Addison, IL
Must reside in the state of Illinois in Lake or DuPage County Illinois · Must possess reliable transportation and be willing and able to travel up to 75% of the time
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Project Manager - Kiewit Power Delivery Engineering
Kiewit
Itasca, IL
- $152,000 to $160,000 USD / year
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Senior Manager Production
Caterpillar, Inc.
East Peoria, IL
What you must have
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Financial Operations Analyst, POS Rebate
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The Analyst, POS Rebate Operations provides operational support to the Senior Manager POS Rebate Operations. This position will support the POS Rebates program, it's clients and CPOS.
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Financial Planning and Analysis Manager – Medicaid Analytics Pod Leader
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CATERING OPERATIONS MANAGER - DEERFIELD, IL
Compass Group, North America
DEERFIELD, IL
Position Title: CATERING OPERATIONS MANAGER - DEERFIELD, IL
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ES
Assistant Store Manager - 0672
Extra Space Storage
Deerfield, IL
- $17 to $20 USD / hour
Day shift only: Office closes at 6pm
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Case Manager Registered Nurse – Field in Lake County IL
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Minimum 2 years of clinical experience required
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Assistant Store Manager - 8699
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Des Plaines, IL
- $19 to $19.5 USD / hour
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HF
Retail Stocking Manager
Harbor Freight Tools
Urbana, IL
- $26.5 to $29.15 USD / hour
187113BRJob Description: Our Assistant manager (full-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work matters and…
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Program Support Asst (OA)
Veterans Affairs, Veterans Health Administration
North Chicago, IL
For a GS-5 position you must have served 52 weeks at the GS-4 level · The grade may have been in any occupation, but must have been held in the Federal service
Added just now
Program Support Assistant (OA)
Veterans Affairs, Veterans Health Administration
North Chicago, IL
For a GS-5 position you must have served 52 weeks at the GS-4 level · The grade may have been in any occupation, but must have been held in the Federal service
Added 1 min ago
Manufacturing Engineering Manager
Caterpillar, Inc.
Decatur, IL · East Peoria, IL
The Manufacturing Engineering Manager will lead a team of 3 to 5 members providing manufacturing engineering skills and resources to drive continuous improvement across the RIOP global…
Added 1 min ago
Group Engagement Specialist
American Society of Anesthesiologists
Schaumburg, IL
Added 1 min ago
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Care Management Processor (In Office, Downers Grove IL)
Molina Healthcare
Naperville, IL · Downers Grove, IL · Wheaton, IL · Elmhurst, IL · Lombard, IL
- $17.05 to $30.52 USD / hour
Candidates must live within a reasonable commute
Added 1 min ago
Customer Success Manager
PCI Pharma Services
Rockford, IL
The Customer Success Manager (CSM) will be primarily responsible for proactively driving growth of user utilization metrics, customer onboarding and enablement of pci|bridge. CSM will…
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Digital Platforms, Testing Coordinator
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Retail Assistant Manager (Assistant Brand Experience Leader)-Willow Knolls Court
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401k with company match and Associate Stock Purchase program with discount.

Amazon.com Services LLC

Principal Product Manager- Tech , Amazon Customer Service

Seattle, WA, United States

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Job details

Experience: 6+ years of end to end product delivery experience
Posting language: English
Posted: Nov 9, 2026

Original job description

Interested in building new AI-native Customer Experiences (CXs) and technology solutions that power millions of Amazon customers globally? Join the Customer Facing Solutions (CFS) Tech team within Amazon's Customer Service (CS) organization, which builds self-service automation and agentic AI capabilities, and uses human-centric design approaches to transform the CX for addressing CS-related issues. Our team owns the CX for CS Homepage, CS Chatbot, CS Search/Help, CS on Rufus AI shopping Assistant (now Alexa for Shopping), and emerging areas, such as CS on WhatsApp/3P, and Amazon Now (30-min delivery).

We care deeply about delivering a Best-in-class Customer Experience (CX) throughout a shopping journey -- including when customers face issues with their purchases / delivery, have questions related to their returns / payments, or a variety of other Customer Service topics.

We are seeking a Principal Product Manager - Tech to own the end-to-end strategy and launch of agentic AI capabilities that would enable Amazon customers to seamlessly initiate and complete their Customer Service support needs via the Alexa For Shopping AI Assistant (formerly known as Rufus) across mobile and desktop devices. They will also own our strategy and implementation of Third-Party Agentic AI integrations for Amazon’s Customer Service capabilities and will define and execute on a strategy for handling AI bots operating on behalf of our customers. This is a newly created role to drive SVP-level priorities.

The role is more than driving a set of CX features - you will make platform-level decisions that teams across CS rely on, and you will be looked upon as a thought leader to drive technology architecture changes. You will have a significant influence in the future direction of systems that powers key CXs and drive the 0-to-1 product vision for emerging areas / use cases that you will pioneer, including deeper and more robust agentic AI integration, personalization that deepens over time - balancing AI and automated capabilities with customer trust and reliability.

You will be a key Product leader in the CS org with regular interaction with senior leadership and will broad stakeholder visibility. You will join a high-performing Product team with a dedicated engineering org that you will work with to execute on your roadmap. You also get to work closely with Applied Science, User Experience, Finance, Business Intelligence teams.

Key job responsibilities

Own the product vision, strategy, and multi-year roadmap for an SVP-visible initiative to build Agentic AI experiences on Alexa for Shopping (AFS), 3P Agentic AI integrations, and handling AI bots
Define requirements / success metrics, design sophisticated experimentation strategies, and establish measurement frameworks adopted across organizations
Advocate on behalf of customers in strategy discussions and lead our product thinking to shape the direction of key AI-powered tech primitives
Author high-quality strategy documents (e.g., PRFAQs) that you present to senior CS leaders, up to SVP-level. Drive alignment across multiple VP organizations, and influence without authority across engineering, design, marketing, and operations
Drive Customer Experience Excellence and champion exceptional UX grounded in design principles, partner with design teams, and establish experience standards for other teams that work on our products
Develop and execute rigorous product evaluation frameworks (evals) to measure LLM and AI feature accuracy, latency, and user experience, translating quantitative metrics into actionable product improvements and roadmap priorities.
Handle multi-org launches, drive sustained adoption across large customer bases, and own critical customer/executive engagement
Actively recruit PM talent, mentor others, and shape the broader PM community through coaching and best practice sharing Basic qualifications
Bachelor's degree
Experience owning/driving roadmap strategy and definition
Experience with feature delivery and tradeoffs of a product
Experience technical product management
6+ years of end to end product delivery experience Preferred qualifications
Experience working directly with Engineers on product enhancements
Experience in project management methodologies, business analysis, or process improvement
8+ years of technical product or program management experience
Experience as a strong leader who can prioritize well, communicate clearly and effectively influence across cross-functional teams

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 179,900.00 - 243,400.00 USD annually

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Jobs in the United States