Jobs in the United States

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Oliver Wyman -Commercial Effectiveness and Private Capital Senior Consultant / Associate
Oliver Wyman, LLC
WA · NY
Supporting Partners in project execution through excellent project management, including work planning, workflow management, and coaching, mentoring, and formal career development support…
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Project Engineer
DPR GP
Denver, CO
Assists in reviewing construction drawings, specifications, and submittals to ensure accuracy and compliance with project goals, while maintaining regular field presence to support safe…
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Superintendent MEP
DPR GP
Denver, CO
Reviews and communicates project status, risks, and opportunities to leadership and relevant stakeholders, proactively addressing concerns to support project success.
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Quality Coordinator
DPR GP
Denver, CO
Ensures the consistent application of quality processes, based on established guidelines, to support the delivery of reliable, high-performing products and services, to establish clear…
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Assistant Project Manager
DPR GP
San Francisco, CA · Silicon Valley, CA
Supports the management and development of project teams, by assisting with onboarding, individual skill development activities, and basic training coordination, and may provide day-to-day…
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Engineer
AEP Service Corporation
New Albany, OH
Initiates corrective action when project objectives are not being met.
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Research Project Manager
Shea Medical Center
10290 N 92nd St Scottsdale, AZ
The Research Project Manager is responsible for the continued coordination, development, and implementation of research grants and operational processes to support research operations…
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Program Management Analyst – Program Management and Acquisition Support
Apogee Engineering, LLC
Wright Patterson AFB, OH
Apogee is seeking a Program Management Analyst (Senior) to support the National Air and Space Intelligence Center (NASIC) mission at Wright-Patterson AFB in Dayton, OH. This position…
Added 1 min ago
Lead Paralegal, Corporate Counsel
CoBank
Greenwood Village, CO
This role will perform a variety of tasks in assisting the Corporate Counsel Division with vendor contract management, regulatory review and implementation, legal document management,…
Added 1 min ago
Enterprise Transformation Specialist
Barrier Technologies LLC
Lenexa, KS
…transformational projects as assigned. They will adhere to the Project Management Body of Knowledge (PMBOK) while managing projects and leading cross-functional transformation efforts. They…
Added 1 min ago
Oracle Field Service Solution Architect
ApexIT
Remote, United States
…enterprise solutions including CRM and related applications that support sales, marketing, and service; financial reporting; HR; and Business Intelligence. As a remote company, we have top…
Added 1 min ago
EverHealth - Customer Success Manager (Remote, US)
EverCommerce Solutions Inc.
Remote, United States
We are looking for a Customer Success Manager you have a strong service delivery project and program management background with deep expertise in healthcare related service delivery. You…
Added 1 min ago
QI
Senior Project Manager (Columbus, OH)
Quanta Infrastructure Solutions Group, LLC
Columbus, OH
- $180,000 to $210,000 USD / year
The Senior Project Manager will oversee project execution across engineering, procurement, project controls, and construction, with responsibility for prime contract administration,…
Added 2 mins ago
Staff Software Technical Program Manager, OEM Software
Waymo
Mountain View, CA · San Francisco, CA
Strong project management experience - 5+ years technical product or program management experience
Added 2 mins ago
CO
Sr. Human Resources Analyst - Learning & Organizational Development
County of Riverside
Riverside, CA
- $54.22 to $76.8 USD / hour
Program and Project Management: Coordinate complex learning, leadership development, and organizational improvement initiatives; manage project timelines and deliverables; collaborate with…
Added 2 mins ago
CO
Housing Program Assistant I
County of Riverside
Indio, CA
- $20.49 to $30.48 USD / hour
…administering the county’s federally funded Housing Choice Voucher Program (Section 8), which includes both tenant-based vouchers and project-based vouchers, Moderate Rehabilitation…
Added 2 mins ago
SE
Staff Level Paleontologist (Temporary)
SWCA Environmental Consultants
Riverside, CA
- $21.52 to $34.14 USD / hour
…will be able to work a typical field schedule and adapt to project…
Added 2 mins ago
Director of People Operations
Westby Cooperative Creamery
Westby, WI
…employee communications, claims administration, and ongoing program management. Oversees a comprehensive benefits package, including health and welfare plans, paid time off (PTO), holiday…
Added 2 mins ago
Stibo Product Owner
Legrand Group
Remote, United States
Legrand is seeking an experienced Stibo Product Owner (PO) to support the Central Marketing Team (CMKT) in achieving strategic objectives and priorities aligned with the Master Data…
Added 3 mins ago
A
Construction Project Manager
Actalent
Burlington, MA
- $52.88 to $72.11 USD / hour
Assist with cost tracking and overall project controls to support budget management and financial reporting.
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A
Superintendent
Actalent
Pompano Beach, FL
- $36.06 to $48.08 USD / hour
Support project closeout activities, including punch lists, final inspections, and turnover documentation.
Added 3 mins ago
A
Regulatory Affairs Manager
Actalent
Davis, CA
- $50 to $60 USD / hour
Advise project teams on premarket regulatory requirements, export and labeling requirements, and clinical study compliance issues, helping to shape regulatory strategy throughout the…
Added 3 mins ago
A
Regulatory Affairs Manager
Actalent
Davis, CA
- $50 to $60 USD / hour
Advise project teams on premarket regulatory requirements, export and labeling requirements, and clinical study compliance issues, helping to shape regulatory strategy throughout the…
Added 3 mins ago
A
Project Manager
Actalent
Orlando, FL
- $58 to $60 USD / hour
Bachelor's degree in Construction Management, Engineering, Project Management, or related field; equivalent industry experience will be considered.
Added 3 mins ago
HM
Senior Manager, Dealer Group Management
Hyundai Motor Company
Fountain Valley, CA
- $114,800 to $164,000 USD / year
The Senior Manager, Dealer Group Management will be responsible for managing relationships with key Public and Private dealer groups. This role drives initiatives across the dealer groups…

Amazon.com Services LLC

Principal Product Manager- Tech , Amazon Customer Service

Seattle, WA, United States

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Job details

Experience: 6+ years of end to end product delivery experience
Posting language: English
Posted: Nov 9, 2026

Original job description

Interested in building new AI-native Customer Experiences (CXs) and technology solutions that power millions of Amazon customers globally? Join the Customer Facing Solutions (CFS) Tech team within Amazon's Customer Service (CS) organization, which builds self-service automation and agentic AI capabilities, and uses human-centric design approaches to transform the CX for addressing CS-related issues. Our team owns the CX for CS Homepage, CS Chatbot, CS Search/Help, CS on Rufus AI shopping Assistant (now Alexa for Shopping), and emerging areas, such as CS on WhatsApp/3P, and Amazon Now (30-min delivery).

We care deeply about delivering a Best-in-class Customer Experience (CX) throughout a shopping journey -- including when customers face issues with their purchases / delivery, have questions related to their returns / payments, or a variety of other Customer Service topics.

We are seeking a Principal Product Manager - Tech to own the end-to-end strategy and launch of agentic AI capabilities that would enable Amazon customers to seamlessly initiate and complete their Customer Service support needs via the Alexa For Shopping AI Assistant (formerly known as Rufus) across mobile and desktop devices. They will also own our strategy and implementation of Third-Party Agentic AI integrations for Amazon’s Customer Service capabilities and will define and execute on a strategy for handling AI bots operating on behalf of our customers. This is a newly created role to drive SVP-level priorities.

The role is more than driving a set of CX features - you will make platform-level decisions that teams across CS rely on, and you will be looked upon as a thought leader to drive technology architecture changes. You will have a significant influence in the future direction of systems that powers key CXs and drive the 0-to-1 product vision for emerging areas / use cases that you will pioneer, including deeper and more robust agentic AI integration, personalization that deepens over time - balancing AI and automated capabilities with customer trust and reliability.

You will be a key Product leader in the CS org with regular interaction with senior leadership and will broad stakeholder visibility. You will join a high-performing Product team with a dedicated engineering org that you will work with to execute on your roadmap. You also get to work closely with Applied Science, User Experience, Finance, Business Intelligence teams.

Key job responsibilities

Own the product vision, strategy, and multi-year roadmap for an SVP-visible initiative to build Agentic AI experiences on Alexa for Shopping (AFS), 3P Agentic AI integrations, and handling AI bots
Define requirements / success metrics, design sophisticated experimentation strategies, and establish measurement frameworks adopted across organizations
Advocate on behalf of customers in strategy discussions and lead our product thinking to shape the direction of key AI-powered tech primitives
Author high-quality strategy documents (e.g., PRFAQs) that you present to senior CS leaders, up to SVP-level. Drive alignment across multiple VP organizations, and influence without authority across engineering, design, marketing, and operations
Drive Customer Experience Excellence and champion exceptional UX grounded in design principles, partner with design teams, and establish experience standards for other teams that work on our products
Develop and execute rigorous product evaluation frameworks (evals) to measure LLM and AI feature accuracy, latency, and user experience, translating quantitative metrics into actionable product improvements and roadmap priorities.
Handle multi-org launches, drive sustained adoption across large customer bases, and own critical customer/executive engagement
Actively recruit PM talent, mentor others, and shape the broader PM community through coaching and best practice sharing Basic qualifications
Bachelor's degree
Experience owning/driving roadmap strategy and definition
Experience with feature delivery and tradeoffs of a product
Experience technical product management
6+ years of end to end product delivery experience Preferred qualifications
Experience working directly with Engineers on product enhancements
Experience in project management methodologies, business analysis, or process improvement
8+ years of technical product or program management experience
Experience as a strong leader who can prioritize well, communicate clearly and effectively influence across cross-functional teams

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 179,900.00 - 243,400.00 USD annually

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