Jobs in the United States

25+ jobs

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Staff Level Paleontologist (Temporary)
SWCA Environmental Consultants
Riverside, CA
- $21.52 to $34.14 USD / hour
…will be able to work a typical field schedule and adapt to project…
Added just now
Director of People Operations
Westby Cooperative Creamery
Westby, WI
The Director of People Operations serves as the senior HR Leader and is responsible for the strategic planning, direction and implementation of human resources policies, programs, and…
Added just now
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Senior Manager, Dealer Group Management
Hyundai Motor Company
Fountain Valley, CA
- $114,800 to $164,000 USD / year
The Senior Manager, Dealer Group Management will be responsible for managing relationships with key Public and Private dealer groups. This role drives initiatives across the dealer groups…
Added 1 min ago
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Project Architect
Actalent
Chicago, IL
- $36.05 to $43.27 USD / hour
Proven experience leading and managing teams and projects, including project management responsibilities.
Added 2 mins ago
CoBrand Portfolio Program Manager - HDQ
Southwest Airlines Co.
Dallas, TX
As a CoBrand Portfolio Program Manager, you’ll help shape personalized, omnichannel experiences that strengthen engagement across Southwest’s multi-million-member credit card portfolio.…
Added 2 mins ago
IT Platform Admin
Lifetime Workforce Solutions, LLC
United States
Basic knowledge of structured systems analysis and design with special emphasis in systems administration, user support, project management, data integrity and data gathering techniques.
Added 2 mins ago
MD
Director of Engineering and Construction (DOT MAA Executive)
Maryland Department of Transportation
Linthicum Heights, MD
- $148,428 to $196,116 USD / year
This position is the Director of the Office of Engineering & Construction (OEC) is a senior executive leadership role responsible for overseeing and directing all engineering, and…
Added 2 mins ago
Senior Distribution Partnerships Manager
Rocket Lawyer
United States
Excellent project management skills, capable of leading multiple time-sensitive, cross-functional projects at once
Added 2 mins ago
Senior Talent Acquisition Business Partner
Revolution Medicines
Remote, United States
Excellent project management skills with the ability to manage multiple searches simultaneously while maintaining attention to detail.
Added 3 mins ago
Vice Provost Institutional Equity & Diversity
Princeton University
Princeton, NJ
…investigations, communications, training, professional development, and project…
Added 4 mins ago
Graduate Intern - Software Security
Hypertherm, Inc.
Kent, WA
Help assess secure update, code signing, secure default configuration, and secrets management practices
Added 5 mins ago
QI
Senior Project Manager
QAD, Inc.
Remote, United States
- $150,000 to $165,000 USD / year
We are looking for a consultative, highly strategic Senior Project Manager to lead enterprise-class ERP software implementations across North America. In this role, you will quarterback…
Added 5 mins ago
Senior Director, Service Delivery (SRDRSVDE) (Copy)
Denali Advanced Integration
United States
The Senior Director of Service Delivery is responsible for leading and overseeing end-to-end service delivery operations across multiple enterprise customer accounts and programs. This role…
Added 6 mins ago
MC
Senior Planning Specialist, Grade 25
Montgomery County (MD)
Rockville, MD
- $41.32 to $66.3 USD / hour
…the County’s affordable housing development programs through project management, policy analysis, stakeholder coordination, and technical expertise in housing regulations and development…
Added 6 mins ago
MC
Communications Director (Legislative Senior Aide I, Grade N18)
Montgomery County (MD)
Rockville, MD
- $89,721 to $144,272 USD / year
Strong project management, editorial planning, writing, proofreading, analytics, accessibility, and rapid-response skills, including sound judgment in sensitive or fast-changing situations.
Added 7 mins ago
Associate Director, Residential Facilities - CGS, Sustainability and Operations
The Arizona Board of Regents on behalf of The University of Arizona
Tucson, AZ
Leadership, Project Management and Strategic Initiatives:
Added 7 mins ago
Senior Manager, Program Manager
L3Harris Technologies
Huntsville, AL
L3Harris Technologies is seeking a Senior Manager of Program Management to join our Missile Solution Segment in headquartered in Huntsville, AL. We need a dynamic leader to achieve program…
Added 7 mins ago
Sr Field Subcontracts Specialist
Black & Veatch Family of Companies
Carrington, ND · Overland Park, KS
The Senior Field Subcontracts Specialist independently manages subcontract administration on small- to medium-sized projects, serving as the primary onsite subcontracts point of contact.…
Added 7 mins ago
PG
New Business Representative
Pacific Gas And Electric Company
San Jose, CA
- $51.01 USD / hour
This position is charged with customer contact, project coordination, billing, and contract preparation in connection with less complex installation of new business gas and/or electric…
Added 8 mins ago
Facilities Manager Intern-Hospital Setting
ENFRA LLC
Hackensack, NJ
Must be enrolled in an accredited university in Construction Management, Mechanical Engineering or related business major with a Freshman, Sophomore, Junior or Senior classification.
Added 8 mins ago
Collaborative Delivery Senior Advisor
HDR
Cleveland, OH
HDR is currently seeking a Collaborative Delivery Senior Advisor within the Water Business Group. The successful candidate will be involved with all aspects of our Water Business Group…
Added 9 mins ago
Senior Consultant, Organizational Design
Sia
New York, NY
Create a customized change management roadmap based on the needs of the project and implement the change management activities for each phase of the project
Added 9 mins ago
Senior Consultant, Organizational Design
Sia
Bellevue, WA
Create a customized change management roadmap based on the needs of the project and implement the change management activities for each phase of the project
Added 10 mins ago
Senior Ground Support Engineer I
Rocket Lab Corporation
Middle River, MD
Rocket Lab is seeking a GSE Engineer to support the Neutron Program based out of Middle River, MD. GSE Engineers design, analyze, procure, test, and operate Ground Support Equipment (GSE)…
Added 10 mins ago
Ground Support Engineer II
Rocket Lab Corporation
Middle River, MD
Rocket Lab is seeking a GSE Engineer to support the Neutron Program based out of Middle River, MD. GSE Engineers design, analyze, procure, test, and operate Ground Support Equipment (GSE)…

Amazon.com Services LLC

Principal Product Manager- Tech , Amazon Customer Service

Seattle, WA, United States

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Job details

Experience: 6+ years of end to end product delivery experience
Posting language: English
Posted: Nov 9, 2026

Original job description

Interested in building new AI-native Customer Experiences (CXs) and technology solutions that power millions of Amazon customers globally? Join the Customer Facing Solutions (CFS) Tech team within Amazon's Customer Service (CS) organization, which builds self-service automation and agentic AI capabilities, and uses human-centric design approaches to transform the CX for addressing CS-related issues. Our team owns the CX for CS Homepage, CS Chatbot, CS Search/Help, CS on Rufus AI shopping Assistant (now Alexa for Shopping), and emerging areas, such as CS on WhatsApp/3P, and Amazon Now (30-min delivery).

We care deeply about delivering a Best-in-class Customer Experience (CX) throughout a shopping journey -- including when customers face issues with their purchases / delivery, have questions related to their returns / payments, or a variety of other Customer Service topics.

We are seeking a Principal Product Manager - Tech to own the end-to-end strategy and launch of agentic AI capabilities that would enable Amazon customers to seamlessly initiate and complete their Customer Service support needs via the Alexa For Shopping AI Assistant (formerly known as Rufus) across mobile and desktop devices. They will also own our strategy and implementation of Third-Party Agentic AI integrations for Amazon’s Customer Service capabilities and will define and execute on a strategy for handling AI bots operating on behalf of our customers. This is a newly created role to drive SVP-level priorities.

The role is more than driving a set of CX features - you will make platform-level decisions that teams across CS rely on, and you will be looked upon as a thought leader to drive technology architecture changes. You will have a significant influence in the future direction of systems that powers key CXs and drive the 0-to-1 product vision for emerging areas / use cases that you will pioneer, including deeper and more robust agentic AI integration, personalization that deepens over time - balancing AI and automated capabilities with customer trust and reliability.

You will be a key Product leader in the CS org with regular interaction with senior leadership and will broad stakeholder visibility. You will join a high-performing Product team with a dedicated engineering org that you will work with to execute on your roadmap. You also get to work closely with Applied Science, User Experience, Finance, Business Intelligence teams.

Key job responsibilities

Own the product vision, strategy, and multi-year roadmap for an SVP-visible initiative to build Agentic AI experiences on Alexa for Shopping (AFS), 3P Agentic AI integrations, and handling AI bots
Define requirements / success metrics, design sophisticated experimentation strategies, and establish measurement frameworks adopted across organizations
Advocate on behalf of customers in strategy discussions and lead our product thinking to shape the direction of key AI-powered tech primitives
Author high-quality strategy documents (e.g., PRFAQs) that you present to senior CS leaders, up to SVP-level. Drive alignment across multiple VP organizations, and influence without authority across engineering, design, marketing, and operations
Drive Customer Experience Excellence and champion exceptional UX grounded in design principles, partner with design teams, and establish experience standards for other teams that work on our products
Develop and execute rigorous product evaluation frameworks (evals) to measure LLM and AI feature accuracy, latency, and user experience, translating quantitative metrics into actionable product improvements and roadmap priorities.
Handle multi-org launches, drive sustained adoption across large customer bases, and own critical customer/executive engagement
Actively recruit PM talent, mentor others, and shape the broader PM community through coaching and best practice sharing Basic qualifications
Bachelor's degree
Experience owning/driving roadmap strategy and definition
Experience with feature delivery and tradeoffs of a product
Experience technical product management
6+ years of end to end product delivery experience Preferred qualifications
Experience working directly with Engineers on product enhancements
Experience in project management methodologies, business analysis, or process improvement
8+ years of technical product or program management experience
Experience as a strong leader who can prioritize well, communicate clearly and effectively influence across cross-functional teams

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 179,900.00 - 243,400.00 USD annually

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