Jobs in the United States

25+ jobs

Save this search

Added 5 mins ago
CM
Mold Operator
CEA Medical Manufacturing
Colorado Springs, CO
- $17 to $19 USD / hour
…total rewards package including medical, dental, and vision coverage, 401(k) with company match, paid time off, life and disability insurance, and professional development…
Added 5 mins ago
CM
Quality Inspector II
CEA Medical Manufacturing
Colorado Springs, CO
- $21 to $23 USD / hour
…total rewards package including medical, dental, and vision coverage, 401(k) with company match, paid time off, life and disability insurance, and professional development…
Added 11 mins ago
J
Staff Software Engineer, AI Developer Productivity
Jobgether
Remote, United States
- $218,025 to $256,500 USD / year
Healthcare coverage: Medical, dental, and vision insurance with generous employer contributions.
Added 11 mins ago
J
Solutions Architect, Metronome (AI Native)
Jobgether
Remote, United States
- $218,100 to $327,100 USD / year
Healthcare coverage: Medical, dental, and vision insurance.
Added 11 mins ago
J
Senior Vice President - Krauter Role
Jobgether
Remote, United States
- $150,000 to $250,000 USD / year
…strategic advisory responsibilities. The successful candidate will partner with private equity clients and their portfolio companies to develop cost-effective benefits solutions and support…
Added 11 mins ago
Project Manager, Implementation
Jobgether
Remote, United States
Healthcare coverage: Medical, dental, and vision insurance.
Added 11 mins ago
Manager, Indirect Procurement
Jobgether
Remote, United States
Comprehensive medical, dental, and vision insurance coverage.
Added 11 mins ago
Inpatient Audit Specialist
Jobgether
Remote, United States
Comprehensive healthcare coverage: Medical, dental, and vision insurance.
Added 11 mins ago
Agent Recruiting Specialist
Jobgether
Remote, United States
…operational support, accounting services, carrier network, insurance coverage, credit and claims management, and payment…
Added 15 mins ago
PM
Customer Service Representative - State Farm Agent Team Member
Pete Mathison - State Farm Agent
New Hyde Park, NY
- $40,000 to $50,000 USD / year
Customer Service Representative – Jumpstart Your Career in Insurance
Added 17 mins ago
Retail Sales Manager
Michaels Stores, Inc.
United States
…an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and…
Added 17 mins ago
Retail Team Member
Michaels Stores, Inc.
United States
…an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and…
Added 17 mins ago
Sales Manager
Michaels Stores, Inc.
United States
…an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and…
Added 21 mins ago
CO
Associate Investigator (Part-Time), Level I
City of New York
New York City, NY
- Part-time
The City of New York offers a comprehensive benefits package including health insurance for the employee and his or her spouse or domestic partner and unemancipated children under age 26,…
Added 21 mins ago
Investigation Division (Economic Crimes Bureau) - Trial Preparation Assistant, Level II
City of New York
New York City, NY
The City of New York offers a comprehensive benefits package including health insurance for the employee and his/her spouse or domestic partner and unemancipated children under age 26,…
Added 21 mins ago
Investigation Division (Financial Frauds Bureau) - Trial Preparation Assistant, Level II
City of New York
New York City, NY
The City of New York offers a comprehensive benefits package including health insurance for the employee and his/her spouse or domestic partner and unemancipated children under age 26,…
Added 26 mins ago
FP&A Manager
Nexthink
Boston, MA
As Nexthink continues to scale globally, we are looking for a highly analytical and commercially minded FP&A Managerto partner with our business functions and play a key role in executive,…
Added 30 mins ago
Executive Assistant II , Prime Video Content & Partner Lifecycle
Amazon.com Services LLC
Seattle, WA
Back-to-back meeting management - In PV, your leader is likely in content reviews, tech syncs, partner discussions, and leadership meetings.
Added 43 mins ago
J
VP, Clinical Product & Strategy
Jobgether
Remote, United States
- $173,000 to $231,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a VP, Clinical Product & Strategy based in the United States.
Added 43 mins ago
J
Virtual Field Reimbursement Manager
Jobgether
Remote, United States
- $98,000 to $182,000 USD / year
…pathways for specialty treatments. The role provides education on insurance coverage, prior authorizations, appeals, payer policies, and affordability support programs to facilitate…
Added 43 mins ago
J
SVP, Product Recall & Contamination
Jobgether
Remote, United States
- $232,000 to $290,000 USD / year
Deep technical knowledge of product recall and contamination insurance products, including risk exposures, policy forms, pricing strategies, coverage structures, and claims trends.
Added 43 mins ago
Senior Specialist, Training-Operations
Jobgether
Remote, United States
Individual and family insurance packages, including health, life, dental, and vision coverage.
Added 43 mins ago
J
Sales Director
Jobgether
Remote, United States
- $151,750 to $200,000 USD / year
Comprehensive medical insurance coverage for employees and their families.
Added 43 mins ago
J
Retirement Sales Activation Coordinator
Jobgether
Remote, United States
- $24.04 to $26.46 USD / hour
Health coverage: Comprehensive medical, dental, and vision insurance options.
Added 43 mins ago
J
Registrar Operations Specialist
Jobgether
Remote, United States
- $25 to $32 USD / hour
Comprehensive healthcare: Medical, dental, and vision insurance coverage.

Amazon.com Services LLC

Principal Product Manager- Tech , Amazon Customer Service

Seattle, WA, United States

Apply About employer

Applications open in a new tab.

Job details

Experience: 6+ years of end to end product delivery experience
Posting language: English
Posted: Nov 9, 2026

Original job description

Interested in building new AI-native Customer Experiences (CXs) and technology solutions that power millions of Amazon customers globally? Join the Customer Facing Solutions (CFS) Tech team within Amazon's Customer Service (CS) organization, which builds self-service automation and agentic AI capabilities, and uses human-centric design approaches to transform the CX for addressing CS-related issues. Our team owns the CX for CS Homepage, CS Chatbot, CS Search/Help, CS on Rufus AI shopping Assistant (now Alexa for Shopping), and emerging areas, such as CS on WhatsApp/3P, and Amazon Now (30-min delivery).

We care deeply about delivering a Best-in-class Customer Experience (CX) throughout a shopping journey -- including when customers face issues with their purchases / delivery, have questions related to their returns / payments, or a variety of other Customer Service topics.

We are seeking a Principal Product Manager - Tech to own the end-to-end strategy and launch of agentic AI capabilities that would enable Amazon customers to seamlessly initiate and complete their Customer Service support needs via the Alexa For Shopping AI Assistant (formerly known as Rufus) across mobile and desktop devices. They will also own our strategy and implementation of Third-Party Agentic AI integrations for Amazon’s Customer Service capabilities and will define and execute on a strategy for handling AI bots operating on behalf of our customers. This is a newly created role to drive SVP-level priorities.

The role is more than driving a set of CX features - you will make platform-level decisions that teams across CS rely on, and you will be looked upon as a thought leader to drive technology architecture changes. You will have a significant influence in the future direction of systems that powers key CXs and drive the 0-to-1 product vision for emerging areas / use cases that you will pioneer, including deeper and more robust agentic AI integration, personalization that deepens over time - balancing AI and automated capabilities with customer trust and reliability.

You will be a key Product leader in the CS org with regular interaction with senior leadership and will broad stakeholder visibility. You will join a high-performing Product team with a dedicated engineering org that you will work with to execute on your roadmap. You also get to work closely with Applied Science, User Experience, Finance, Business Intelligence teams.

Key job responsibilities

Own the product vision, strategy, and multi-year roadmap for an SVP-visible initiative to build Agentic AI experiences on Alexa for Shopping (AFS), 3P Agentic AI integrations, and handling AI bots
Define requirements / success metrics, design sophisticated experimentation strategies, and establish measurement frameworks adopted across organizations
Advocate on behalf of customers in strategy discussions and lead our product thinking to shape the direction of key AI-powered tech primitives
Author high-quality strategy documents (e.g., PRFAQs) that you present to senior CS leaders, up to SVP-level. Drive alignment across multiple VP organizations, and influence without authority across engineering, design, marketing, and operations
Drive Customer Experience Excellence and champion exceptional UX grounded in design principles, partner with design teams, and establish experience standards for other teams that work on our products
Develop and execute rigorous product evaluation frameworks (evals) to measure LLM and AI feature accuracy, latency, and user experience, translating quantitative metrics into actionable product improvements and roadmap priorities.
Handle multi-org launches, drive sustained adoption across large customer bases, and own critical customer/executive engagement
Actively recruit PM talent, mentor others, and shape the broader PM community through coaching and best practice sharing Basic qualifications
Bachelor's degree
Experience owning/driving roadmap strategy and definition
Experience with feature delivery and tradeoffs of a product
Experience technical product management
6+ years of end to end product delivery experience Preferred qualifications
Experience working directly with Engineers on product enhancements
Experience in project management methodologies, business analysis, or process improvement
8+ years of technical product or program management experience
Experience as a strong leader who can prioritize well, communicate clearly and effectively influence across cross-functional teams

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 179,900.00 - 243,400.00 USD annually

Apply About employer

Report this job