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Part Time Assistant Manager
PACSUN
Tacoma, WA
- Part-time
Our Pacsun community believes in and understands the importance of using our voice, platform, and resources to inspire and bring about positive development. Our program PacCares supports…
Added just now
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Enterprise Sales Account Director - DHS/DOJ
Adobe
Remote, United States
- $229,000 to $369,600 USD / year
Build and maintain C-suite relationships with Senior Executive Service (SES) leaders, CIOs, and critically important program directors
Added 1 min ago
Senior Project Manager, Exhibitions
Museum of Fine Arts
Boston, MA
The Senior Project Manager, Exhibitions is a key leader within the Exhibitions Department responsible for the strategic planning, management, and execution of a portfolio of complex…
Added 1 min ago
Retail Assistant Store Manager
The ODP Group
Gurnee, IL · IL
The Retail Assistant Store Manager at Office Depot plays a pivotal role in driving total sales and service growth within our stores. Additionally, your enthusiasm and expertise will help us…
Added 1 min ago
Retail Assistant Store Manager
The ODP Group
Katy, TX
The Retail Assistant Store Manager at Office Depot plays a pivotal role in driving total sales and service growth within our stores. Additionally, your enthusiasm and expertise will help us…
Added 2 mins ago
LH
Full Time - Merchandising Service Associate - Day
Lowe's Home Centers, LLC
Tulsa, OK
- Full-time
Explore educational opportunities with Lowe's tuition assistance program.
Added 2 mins ago
LH
Full Time - Merchandising Service Associate - Day
Lowe's Home Centers, LLC
Stow, OH
- Full-time
Explore educational opportunities with Lowe's tuition assistance program.
Added 2 mins ago
LH
Full Time - Merchandising Service Associate - Day
Lowe's Home Centers, LLC
Pocatello, ID
- Full-time
Explore educational opportunities with Lowe's tuition assistance program.
Added 2 mins ago
LH
Full Time - Merchandising Service Associate - Day
Lowe's Home Centers, LLC
Orangeburg, SC
- Full-time
Explore educational opportunities with Lowe's tuition assistance program.
Added 2 mins ago
LH
Full Time - Merchandising Service Associate - Day
Lowe's Home Centers, LLC
Mt Juliet, TN
- Full-time
Explore educational opportunities with Lowe's tuition assistance program.
Added 2 mins ago
LH
Full Time - Merchandising Service Associate - Day
Lowe's Home Centers, LLC
Lynchburg, VA
- Full-time
Explore educational opportunities with Lowe's tuition assistance program.
Added 2 mins ago
LH
Full Time - Merchandising Service Associate - Day
Lowe's Home Centers, LLC
Louisville, KY
- Full-time
Explore educational opportunities with Lowe's tuition assistance program.
Added 2 mins ago
LH
Full Time - Merchandising Service Associate - Day
Lowe's Home Centers, LLC
Humble, TX
- Full-time
Explore educational opportunities with Lowe's tuition assistance program.
Added 2 mins ago
LH
Full Time - Merchandising Service Associate - Day
Lowe's Home Centers, LLC
Burlington, NC
- Full-time
Explore educational opportunities with Lowe's tuition assistance program.
Added 2 mins ago
CC
General Manager
Community Choice Financial Family of Brands
Chattanooga, TN
- $19.25 USD / hour
As a General Manager (GM), you’ll provide reliable financial solutions to help customers manage everyday challenges. As the driving force behind the store’s success, you’ll manage daily…
Added 2 mins ago
Diesel Mechanic
Titan Machinery
Imperial, NE
…expected timelines clearly and professionally with the Service Manager, service team, and customers while providing timely and courteous…
Added 6 mins ago
Da Vinci Specialist- Pittsburgh, PA
Intuitive
Remote, United States
…future of healthcare, you’ll find your purpose here for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive…
Added 6 mins ago
BH
Senior Cyber Security Engineer
Berkshire Hathaway Homestate Companies
Bay Area, CA
- $175,810 to $215,140 USD / year
…executing the Enterprise Security services and cyber security program, with emphasis on securing the software development lifecycle, cloud and AI enabled systems, and security operations.…
Added 6 mins ago
BH
Senior Cyber Security Engineer
Berkshire Hathaway Homestate Companies
Sacramento, CA
- $155,390 to $189,140 USD / year
…executing the Enterprise Security services and cyber security program, with emphasis on securing the software development lifecycle, cloud and AI enabled systems, and security operations.…
Added 7 mins ago
Pharmacy Technician - Southwest
Legacy Community Health
Houston, TX
Support the Manager, Pharmacy Operations in activities necessary to ensure the implementation and changes associated with the 340b program inventory integrity.
Added 7 mins ago
Weekend Bilingual Residential Assistant (Sat/Sun 3pm-11pm)
Hildebrand
Roxbury, MA
Oversee and monitor all of the rules, policies, procedures and protocols that govern community living for both families and their visitors. Ensure the program is in compliance with all…
Added 7 mins ago
Weekend Residential Assistant (Sat/Sun 11pm- 7am)
Hildebrand
Roxbury, MA
Oversee and monitor all of the rules, policies, procedures and protocols that govern community living for both families and their visitors. Ensure the program is in compliance with all…
Added 7 mins ago
Bilingual Residential Assistant (Thursday/Friday 7am-3pm)
Hildebrand
Roxbury, MA
Oversee and monitor all of the rules, policies, procedures and protocols that govern community living for both families and their visitors. Ensure the program is in compliance with all…
Added 7 mins ago
CO
Resident Care Manager
Cedarhurst of Columbia
Columbia, MO
- $52,000 USD / year
The Resident Care Manager, reporting directly to the Director of Nursing, is responsible for overseeing and coordinating all aspects of resident care and the care staff team to ensure the…
Added 7 mins ago
HR
Manager, Volunteer Leadership, Operations & Experience
HUMAN RIGHTS CAMPAIGN INC.
Washington, DC
- $63,000 to $69,300 USD / year
HRC’s Volunteer Leadership program builds and supports volunteer leadership across local steering communities and the national Board of Governors. Volunteers advance HRC’s mission through…

Amazon.com Services LLC

Principal Product Manager- Tech , Amazon Customer Service

Seattle, WA, United States

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Job details

Experience: 6+ years of end to end product delivery experience
Posting language: English
Posted: Nov 9, 2026

Original job description

Interested in building new AI-native Customer Experiences (CXs) and technology solutions that power millions of Amazon customers globally? Join the Customer Facing Solutions (CFS) Tech team within Amazon's Customer Service (CS) organization, which builds self-service automation and agentic AI capabilities, and uses human-centric design approaches to transform the CX for addressing CS-related issues. Our team owns the CX for CS Homepage, CS Chatbot, CS Search/Help, CS on Rufus AI shopping Assistant (now Alexa for Shopping), and emerging areas, such as CS on WhatsApp/3P, and Amazon Now (30-min delivery).

We care deeply about delivering a Best-in-class Customer Experience (CX) throughout a shopping journey -- including when customers face issues with their purchases / delivery, have questions related to their returns / payments, or a variety of other Customer Service topics.

We are seeking a Principal Product Manager - Tech to own the end-to-end strategy and launch of agentic AI capabilities that would enable Amazon customers to seamlessly initiate and complete their Customer Service support needs via the Alexa For Shopping AI Assistant (formerly known as Rufus) across mobile and desktop devices. They will also own our strategy and implementation of Third-Party Agentic AI integrations for Amazon’s Customer Service capabilities and will define and execute on a strategy for handling AI bots operating on behalf of our customers. This is a newly created role to drive SVP-level priorities.

The role is more than driving a set of CX features - you will make platform-level decisions that teams across CS rely on, and you will be looked upon as a thought leader to drive technology architecture changes. You will have a significant influence in the future direction of systems that powers key CXs and drive the 0-to-1 product vision for emerging areas / use cases that you will pioneer, including deeper and more robust agentic AI integration, personalization that deepens over time - balancing AI and automated capabilities with customer trust and reliability.

You will be a key Product leader in the CS org with regular interaction with senior leadership and will broad stakeholder visibility. You will join a high-performing Product team with a dedicated engineering org that you will work with to execute on your roadmap. You also get to work closely with Applied Science, User Experience, Finance, Business Intelligence teams.

Key job responsibilities

Own the product vision, strategy, and multi-year roadmap for an SVP-visible initiative to build Agentic AI experiences on Alexa for Shopping (AFS), 3P Agentic AI integrations, and handling AI bots
Define requirements / success metrics, design sophisticated experimentation strategies, and establish measurement frameworks adopted across organizations
Advocate on behalf of customers in strategy discussions and lead our product thinking to shape the direction of key AI-powered tech primitives
Author high-quality strategy documents (e.g., PRFAQs) that you present to senior CS leaders, up to SVP-level. Drive alignment across multiple VP organizations, and influence without authority across engineering, design, marketing, and operations
Drive Customer Experience Excellence and champion exceptional UX grounded in design principles, partner with design teams, and establish experience standards for other teams that work on our products
Develop and execute rigorous product evaluation frameworks (evals) to measure LLM and AI feature accuracy, latency, and user experience, translating quantitative metrics into actionable product improvements and roadmap priorities.
Handle multi-org launches, drive sustained adoption across large customer bases, and own critical customer/executive engagement
Actively recruit PM talent, mentor others, and shape the broader PM community through coaching and best practice sharing Basic qualifications
Bachelor's degree
Experience owning/driving roadmap strategy and definition
Experience with feature delivery and tradeoffs of a product
Experience technical product management
6+ years of end to end product delivery experience Preferred qualifications
Experience working directly with Engineers on product enhancements
Experience in project management methodologies, business analysis, or process improvement
8+ years of technical product or program management experience
Experience as a strong leader who can prioritize well, communicate clearly and effectively influence across cross-functional teams

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 179,900.00 - 243,400.00 USD annually

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