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Senior Strategic Program Manager
Natera
Remote, United States
We’re seeking a Senior Strategic Program Manager to join the Program Management Office managing complex Research & Development programs. In this role, you’ll lead cross-functional programs…
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Staff Endpoint Engineer
SmithRx
Plano, TX
…system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company…
Added 1 min ago
APS SUPERVISOR
Arizona Department of Administration
AZ
Prepare and complete reports, correspondence and other assignments. Consult with and communicate to management regarding policy, program or employee issues.
Added 1 min ago
Assistant Manager
Tim Hortons
Columbus, OH
Assists the Restaurant Manager with incident investigations, workplace inspections, and formulating action plans to deal with health and safety deficiencies and for improvement to the…
Added 1 min ago
Assistant Manager
Tim Hortons
Columbus, OH
Assists the Restaurant Manager with incident investigations, workplace inspections, and formulating action plans to deal with health and safety deficiencies and for improvement to the…
Added 1 min ago
Assistant Manager
Tim Hortons
Columbus, OH
Assists the Restaurant Manager with incident investigations, workplace inspections, and formulating action plans to deal with health and safety deficiencies and for improvement to the…
Added 1 min ago
Assistant Manager
Tim Hortons
Columbus, OH
Assists the Restaurant Manager with incident investigations, workplace inspections, and formulating action plans to deal with health and safety deficiencies and for improvement to the…
Added 1 min ago
Assistant Manager
Tim Hortons
Westerville, OH
Assists the Restaurant Manager with incident investigations, workplace inspections, and formulating action plans to deal with health and safety deficiencies and for improvement to the…
Added 1 min ago
Assistant Manager
Tim Hortons
Columbus, OH
Assists the Restaurant Manager with incident investigations, workplace inspections, and formulating action plans to deal with health and safety deficiencies and for improvement to the…
Added 1 min ago
Assistant Manager
Tim Hortons
Columbus, OH
Assists the Restaurant Manager with incident investigations, workplace inspections, and formulating action plans to deal with health and safety deficiencies and for improvement to the…
Added 1 min ago
Assistant Manager
Tim Hortons
Columbus, OH
Assists the Restaurant Manager with incident investigations, workplace inspections, and formulating action plans to deal with health and safety deficiencies and for improvement to the…
Added 1 min ago
Baker
Tim Hortons
Columbus, OH
…production of smaller quantities of food more often throughout the day; records prepared items and waste on the production…
Added 1 min ago
Baker
Tim Hortons
Columbus, OH
…production of smaller quantities of food more often throughout the day; records prepared items and waste on the production…
Added 1 min ago
Baker
Tim Hortons
Columbus, OH
…production of smaller quantities of food more often throughout the day; records prepared items and waste on the production…
Added 1 min ago
Baker
Tim Hortons
Columbus, OH
…production of smaller quantities of food more often throughout the day; records prepared items and waste on the production…
Added 1 min ago
Baker
Tim Hortons
Westerville, OH
…production of smaller quantities of food more often throughout the day; records prepared items and waste on the production…
Added 1 min ago
Baker
Tim Hortons
Columbus, OH
…production of smaller quantities of food more often throughout the day; records prepared items and waste on the production…
Added 1 min ago
Baker
Tim Hortons
Columbus, OH
…production of smaller quantities of food more often throughout the day; records prepared items and waste on the production…
Added 1 min ago
Baker
Tim Hortons
Columbus, OH
…production of smaller quantities of food more often throughout the day; records prepared items and waste on the production…
Added 1 min ago
Senior Manager, Payer Implementation
Chamber Cardio
Remote, United States
As Senior Payer Implementation Manager, you’ll join payer implementation discussions as they begin and support delivery from signed contract through go-live, turning strategic commitments…
Added 2 mins ago
Building Engineer I
Kidder Matthews
Seattle, WA
Support the development and implementation of the preventative maintenance program for the portfolio
Added 3 mins ago
AU
Canine Handler - Explosive Detection
Allied Universal
Tampa, FL
- $29.83 USD / hour
Assist and liaise effectively with the client’s security manager, law enforcement agencies, security personnel, and local partners or their representatives in the execution of the security…
Added 3 mins ago
RC
Maintenance Technician
ROUNDHOUSE COMMUNITIES LLC
Bozeman, MT
- $25 to $27 USD / hour
…first time, take pride in the work, and leave a resident's day better than you found it. The condition of our communities is what residents feel every day, and you're the one who keeps it…
Added 4 mins ago
Store manager, Reno, NV
Starbucks Coffee Company
Reno, NV
…lead a team that creates moments of connection and joy. Every day provides an opportunity to lead with craft and heart, making your coffeehouse a place where your community feels…
Added 4 mins ago
PF
Retail Store Manager - San Mateo County
Pet Food Express
Belmont, CA
- $28 to $32 USD / hour
We’re looking for a confident, experienced Store Manager who thrives in running efficient store operations and looks for opportunities to make an impact through the success of the team. The…

Amazon.com Services LLC

Principal PM-T, Growth, Outbound Communications

Seattle, WA, United States
New York, NY, United States

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Job details

Experience: 10+ years of technical product or program management experience
Posting language: English
Posted: Nov 3, 2026

Original job description

Every day, hundreds of Amazon teams across Retail, Prime, Prime Video, Music, Alexa, and more reach customers through email, push, SMS, and messaging apps. Outbound Communications runs that marketplace, at the scale of hundreds of millions of customers and billions of messages, through everyday sending and Amazon's largest events: Prime Day, Prime Big Deal Days, and the holidays. Each message competes for finite customer attention. The marketplace grows when every message earns more of it: more customers open, click, and buy, and fewer opt out.

We're looking for a Principal Product Manager - Technical to lead growth for this marketplace. You'll own click-through rate, conversion, and incremental sales per message across channels, and the technical products that move them: personalization and recommendations in messages, send-time and channel optimization, new creative and interactive experiences, conversational and messaging channels, and the experimentation engine that tells us what works.

You'll work backwards from the customer. You'll find where messages fail to earn engagement, form hypotheses, and run a high-velocity experimentation program with engineering and science. You'll ship the winners as platform capabilities that every sending team can use, not one-off campaign tweaks. You'll measure growth honestly, on clicks, conversions, incremental OPS, and long-term customer value, not opens, and you'll balance short-term lift against opt-outs and customer trust.

Key job responsibilities

Own the growth strategy, roadmap, and goals for Outbound's customer attention marketplace: CTR, conversion, incremental OPS per message, and engagement across email, push, SMS, and messaging channels.
Build and run a high-velocity experimentation program. Set the hypothesis backlog, prioritize by expected impact, and make A/B and multi-armed testing fast, trustworthy, and self-service for every sending team.
Own the technical products that drive engagement: personalization and recommendations inside messages, send-time and channel selection, content and creative optimization, and interactive and conversational experiences that let customers act without leaving the message.
Partner with science and engineering to bring ML and AI into who receives what, when, and on which channel, including ranking, propensity and uplift models, bandits, and generative content, and measure their incrementality against holdouts.
Define the growth funnel and its instrumentation end to end, from delivered to opened, clicked, converted, and retained. Make the data reconcilable, real-time where it matters, and attributable to the module, content, and decision that drove it.
Grow the addressable audience: opt-in and permission growth for new channels, reactivation of lapsed customers, and deliverability and reach improvements.
Turn winning experiments into platform capabilities. Write PR/FAQs and requirements, make build-vs-buy and architecture trade-offs with engineering leaders, and drive adoption across partner teams.
Set growth tenets and guardrails, such as opt-out, complaint, and frequency limits, so growth never comes at the cost of customer trust.
Influence senior leaders across Retail, Prime, and partner businesses with data and written narratives, and report growth results and learnings in the Outbound business reviews.
Raise the bar for growth and experimentation practice across Outbound, and mentor product managers. Basic qualifications
Bachelor's degree
Experience owning/driving roadmap strategy and definition
Experience with feature delivery and tradeoffs of a product
Experience technical product management
10+ years of technical product or program management experience Preferred qualifications
Experience working directly with Engineers on product enhancements
Experience in project management methodologies, business analysis, or process improvement
Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices
Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 197,900.00 - 267,800.00 USD annually USA, WA, Seattle - 179,900.00 - 243,400.00 USD annually

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