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Amazon.com Services LLC

Principal Business Operations Program Manager , Stores-BST

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 13, 2026

Original job description

The Principal Business Operations PM for Stores Security partners closely with the CISO of World Wide Amazon Stores (WWAS), driving strategic operations across the organization. This detail-oriented leader will wear many hats, notably “chief of staff” to the team, a thought leader and business partner for the organization. This leader partners with Finance, HR, and administrative teams; and Stores Security Leadership. The Principal Business Operations, PM will assist the WWAS CISO in the day-to-day management of business and operations, including resource planning, annual strategic planning, and metrics reporting. The ideal candidate influences successfully at all levels, thinks strategically with a passion for problem solving, is a strong organizer, takes initiative, and operates effectively across many teams. The candidate sees around corners, manages multiple work streams, is biased for action in ensuring the team is set up for success in achieving our goals, and earns trust with individuals across all levels and job families.

As the primary role of owner of the organization’s most visible documents and artifacts (e.g., business reviews, annual operating plans, 3-year vision plans). The candidate will partner with the leadership team to develop and drive operational processes (Business Reviews, Finance and Operations, Goal Management), people-driven programs (Diversity, Equity and Inclusion, team development), technical programs (ability to understand complex technology-driven initiatives and programs), communications programs (All-Hands meetings, newsletters, internal communications), and a general ownership of the organization’s business cadence.

Key job responsibilities

Drive the cadence and content for business, operational, and strategic reviews.
Monitor and facilitate progress of executive goals and targets.
Work with other business units and influence strategic directions.
Drive special projects or strategic projects.
Performs additional responsibilities and special projects as assigned.
Work with leaders and stakeholders to drive project execution and deliver on agreed-to project requirements.
Engage with finance and operations to help make data-driven decisions.
Assist leaders in the annual planning process, headcount allocation, and operational expenses
Holds executives accountable for action items they need to drive forward.
Set and drive regular cadence of communications to various stakeholders including internal team members and external audiences.
Responsible for communications of key initiatives across points of contact
Facilitate discussions in areas related to program directions, strategic discussions, and conflicts.
Manage agendas/topics for staff meetings, strategic off-sites, and other important reviews.
Sets standards and bar raises reporting quality and expectations across all business operations partners.
Ensure implementation and execution of auditing and operating mechanisms, including tracking goals, escalations, forward looking program needs, and review of VP+ documents.
Contribute to and track people and DEI initiatives and actions.

About the team Diverse Experiences Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why Amazon Security? At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Inclusive Team Culture In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

Training & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic qualifications

7+ years of working cross functionally with tech and non-tech teams experience
7+ years of program or project management experience
7+ years of managing, analyzing and communicating results to senior leadership experience
Bachelor's degree
Experience defining program requirements and using data and metrics to determine improvements Preferred qualifications
Experience delivering projects within scope, time, budget and quality

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 137,600.00 - 186,200.00 USD annually

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More about this job

Skills

Security guard licence
Strategic planning
Reporting
Problem solving
Auditing
Trace people
Project management
Recruitment
Mental health

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Work requirements

Jobs in the United States