Jobs in the United States

25+ jobs

Save this search

Added just now
Technical Program Manager
Zealogics.com
Alpharetta, GA
Experience delivering complex technical programs within cloud, cybersecurity, infrastructure, risk, or software engineering environments.
Added just now
Senior Structural Project Engineer
Passero Associates
St. Augustine, FL
…position offers tremendous potential for professional growth, technical leadership, and project responsibility in a collaborative work environment. The successful candidate will apply the…
Added just now
FT
IT Subject Matter Expert (SME)
Fusion Technology
Washington, DC
- $132,000 to $142,000 USD / year
The ability to take documents and translate requirements from non-technical to technical, and vice versa, is paramount and the ability to communicate these requirements to both technical…
Added 1 min ago
Health, Safety, Environ & Energy Engineer
Akwel Cadillac USA Inc
Cadillac, MI
Assist and provide advice and guidance to the Plant General Manager and the other managers in the implementation of corrective and preventive actions in all occupational health and safety,…
Added 1 min ago
Partner Enablement Specialist 3
Fin
San Francisco, CA
4+ years of work experience, with 2+ years in implementation, partner enablement or technical training roles
Added 2 mins ago
Senior Technical Services Engineer
EnsoData
Remote, United States
Hi! I'm Montana, the Technical Services Manager at EnsoData. The VP of Customer Success, Kelsey, and I are looking for a new team member who is passionate about making healthcare better and…
Added 3 mins ago
Technical Project Manager
LEIDOS, INC.
Washington, DC
Leidos is seeking a Technical Project Manager to join the technical leadership team supporting a critical national security program and oversee project execution across multiple technical…
Added 3 mins ago
Senior DevSecOps Engineer
LEIDOS, INC.
Gaithersburg, MD · Eagan, MN · Egg Harbor Township, NJ
Knowledge of secrets management and PKI (Vault, cert-manager)
Added 4 mins ago
Sustainable Communities Planner - Water Management
Choctaw Nation of Oklahoma
Durant, OK
Job Purpose or Objective(s): Develop community-specific plans, budgets, funding strategies, and implementation tools that improve the long-term operational, financial, and infrastructure…
Added 4 mins ago
Technical Delivery Manager
Choctaw Nation of Oklahoma
Durant, OK
Job Purpose or Objective(s): Leads and manages the technical activities of a Data Management team involved in design, and optimization of Data Integration ETL Interfaces, Analytics, Data…
Added 4 mins ago
Clinical AI Technical Integration Specialist
GovCIO
Oklahoma City, OK
The position functions as an individual contributor (IC) supporting structured testing, technical validation, and workflow assessment activities within controlled pilot environments. This…
Added 4 mins ago
Project Manager 4 (Project Manager/SRE)
GovCIO
Oklahoma City, OK
GovCIO is currently hiring a Project Manager to support the VA experience to support the Department of Veterans Affairs (VA) Project Management team to oversee the day to day operations,…
Added 4 mins ago
Senior Structural Project Engineer
Passero Associates
St. Augustine, FL
…position offers tremendous potential for professional growth, technical leadership, and project responsibility in a collaborative work environment. The successful candidate will apply the…
Added 5 mins ago
Associate Director, DT P2S S/4Hana Workstream Lead (Remote)
RTX
Remote, United States
- Lead the design, validation, and implementation of Plan to Sustain processes (Planning, Production, Quality, Logistics, Global Trade, EH&S, Plant Maintenance, Aftermarket, etc).
Added 5 mins ago
Senior Business Development Manager - Battlefield Management Command and Control and Networking (BMC2N) (Remote)
RTX
Remote, United States
…and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace…
Added 5 mins ago
Desktop Engineering Manager
Attorney General & Dept of Law
Richmond, VA
State Role Title: Desktop Engineering Manager
Added 7 mins ago
Foster Care Litigation (FCL) Program Specialist VII
TX-HHSC-DSHS-DFPS
AUSTIN, TX
Daily activities include providing consultative services and technical assistance to program staff, IT, government agencies, members of the judiciary, community organizations, and/or the…
Added 8 mins ago
Accounting Manager
Bridge Housing Corporation
San Francisco, CA
As Accounting Manager, you will support the Assistant Corporate Controller through oversight of the complex accounting and reporting duties for BRIDGE’s corporate entities. You will manage…
Added 9 mins ago
Sr. R&D IT Manager
4D Molecular Therapeutics
Emeryville, CA
The role is accountable for the technical ownership, implementation, administration, integration, operation, security, support, inspection readiness, and lifecycle of an assigned group of…
Added 10 mins ago
Advisor TIS Desktop Platform Management
Enbridge Employee Services Inc
Remote, United States
…security, and virtualization technologies. Working closely with technical teams, business stakeholders, and vendors, you will help drive service excellence while enabling a modern and…
Added 13 mins ago
Project Executive- Director of Project Excellence
Kelso Industries
Jackson, GA
Support incident investigations and corrective action implementation.
Added 13 mins ago
Manager, Data Center Support Services - Catalyst Military Program
Oracle
Abilene, TX
Turn your military technical experience into your next career.
Added 13 mins ago
AC
Contract Manager
Aston Carter
Chantilly, VA
- $57.69 to $67.3 USD / hour
Job Title: Contract ManagerJob DescriptionThe Contract Manager oversees complex contract administration and management activities, ensuring that all agreements with customers, suppliers,…
Added 14 mins ago
Regional Sales Manager
Sulzer Pumps Solutions Inc.
United States
Provide technical support during the sales process.
Added 14 mins ago
Government Stakeholder and Technical Authority Liaison [P1ACBRNP014]
ProSidian Consulting, LLC
Jefferson County, AR
Serve as Government Stakeholder and Technical Authority Liaison | Chemically Protected Deployable Medical System Product Support Integrator and Materiel Integration Support [P1ACBRNP014]…

Amazon.com Services LLC

Manager, Technical Program Management, OTS Delivery Software Engineering (DSE)

Austin, TX, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Every Amazon package that ships, every grocery order that is fulfilled, and every locker that opens depends on technology our teams keep running. Amazon's OpsTech Solutions (OTS) is the IT operations and infrastructure organization for all of Amazon Worldwide Operations, including Worldwide Grocery Stores (WWGS), delivering reliable technology to more than one million associates and operators across every geography and all business miles. OTS is transforming from reactive support to proactive, AI-powered service delivery. Delivery Software Engineering (DSE) owns the ServiceNow platform and the technology behind that transformation, and the Technical Program Management (TPM) team is how the platform program portfolio gets delivered.

You will lead the DSE Technical Program Management team and own the delivery of its ServiceNow platform program portfolio. This is not a net-new role. You inherit an established team and an active portfolio the team already runs. You manage the people: you hire, develop, and set the bar. You own the portfolio: your team drives delivery across new product introduction, cross-platform intake, routing, high-volume events, product adoption, platform health, release management, contractual compliance, agentic AI delivery, and voice of the customer. You hold team-level accountability for every program your TPMs run.

This is a people-management and single-threaded-ownership role. Your TPMs take product requirements defined by the Product Manager or PM-T and own delivery end to end: technical scoping, cross-team coordination, dependency management, release sequencing, risk mitigation, and field rollout and adoption. You govern the hand-offs between Product, Engineering, and Operations, and you keep the portfolio clear to those partners and to leadership. You carry platform-level strategic awareness for ServiceNow: what capabilities the platform offers, what we pay for, where we have implementation deficits, and how contractual scope aligns with product roadmap needs. You do not need to be a ServiceNow administrator, but you need to know enough about the platform to hold the boundary between what we build custom and what the platform provides natively.

Key job responsibilities

Own people management for the DSE TPM team, including hiring, performance, growth, and promotion, and hold team-level accountability for the delivery of every program the team runs.
Define and own the team's charter, operating model, and goal portfolio, so each program carries a named owner, a metric, and skip-level visibility.
Own AI program delivery end to end, including OTS MCP, OTS-A, and OTS-KG, and coordinate agentic-workspace delivery with product partners.
Act as single-threaded owner at the portfolio level for ambiguous, cross-functional programs that span Product, Engineering, and Operations.
Govern the dependency interface. Where a program depends on a product feature or an engineering deliverable, manage that interface with logged needed-by dates.
Partner with product and engineering leaders across DSE and ANCHOR to resolve service overlap, drive build-versus-reuse decisions, and align competing priorities without direct authority.
Own the portfolio's review and reporting standards, and set adoption, cost-avoidance, and efficiency metrics that make program impact measurable.
Contribute to annual planning (OP1/OP2) with clear investment and headcount proposals, and run a mechanism to capture voice of the customer from internal OTS employees and operational customers.

A day in the life Your day moves between people leadership and portfolio delivery. You run 1:1s and coaching conversations with your TPMs, unblock a stalled program, and step into a red program to drive a decision with the owning TPM and their engineering counterparts. You review portfolio status and dependency risk, then join an architecture or prioritization discussion with Product and Engineering to set where service boundaries sit. In the afternoon you make trade-offs across competing priorities, prepare the monthly Kingpin review or the ServiceNow MPR for senior leadership, and draft the strategy and investment narratives that keep the portfolio funded. You build the mechanisms, the RACI, risk registers, dashboards, and review cadences, so the team can scale without you in every meeting.

About the team OTS Delivery Software Engineering (DSE) is a product-engineering partnership responsible for every technology platform OTS field technicians and operations associates use daily. The team defines what to build, and a 50-plus person engineering org of AppDev, SysDev, and SDEs delivers it. DSE owns ServiceNow as its enterprise platform, builds AI agents on AWS Bedrock, and runs the technology behind a 24/7 Service Desk. The TPM team is the coordination layer between product vision and engineering execution across ESC, SPM, ITSM, the Idea Portal, routing, and release management on one platform. It partners with ANCHOR, Global Workforce Management (GWM), and the OTS and RME program teams. Basic qualifications

5+ years of people management experience
5+ years of technical program management experience
Bachelor's degree in Engineering, Computer Science, or a related technical field
Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
Experience defining system architectures and exploring technical feasibility tradeoffs
5+ years of IT platform implementation in a technical and analytical role experience, or Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field
Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
Experience building launch readiness frameworks, standard work, playbooks, and scalable deployment mechanisms across multiple concurrent sites, or experience in reliability/maintenance environments Preferred qualifications
Knowledge of data center infrastructure design, operations, or delivery
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
Experience with Agile or other program management methodologies
Experience leveraging AI-powered tools or data analytics platforms to drive quality improvements, root cause analysis, or process optimization
Bachelor's degree or equivalent, or 6+ years of leading technology teams as a information technology operations manager experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 163,600.00 - 221,300.00 USD annually

Apply About employer

More about this job

Skills

Program management
ServiceNow
Regulatory compliance
Team leadership
Coaching
Prioritization
AWS
Computer science
Reporting
Agile
Data analysis
Root cause analysis
Computer technology
Recruitment
Mental health

Report this job