Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
Senior Mainframe Systems Programmer
ewminds consulting Services
Clifton, NJ
10. Technical leadership, project/program management, and stakeholder communication
Added 1 min ago
Senior DevSecOps Engineer
LEIDOS, INC.
Gaithersburg, MD · Eagan, MN · Egg Harbor Township, NJ
Leidos is seeking a Senior DevSecOps Engineer to join the Air Traffic Business Area within the Homeland Sector, supporting the development of the Leidos Common Automation Platform (L-CAP).…
Added 1 min ago
Senior Engineer (Design Management)
The Port Authority of NY & NJ
New York, NY
Assist the Senior Design Manager, Design Program Manager and/or Project Principal the coordination of technical aspects of the Design-Build solicitation documents, including preparation of…
Added 2 mins ago
Technical Delivery Manager - Digital Engineering
CVS Health
Remote, United States
…products focused on helping people live healthier lives. As a Technical Delivery Manager, you will use your management skills to lead large Digital initiatives across our Enterprise. This…
Added 2 mins ago
AT
Senior Technical Program Manager
Akamai Technologies, Inc.
Oklahoma City, OK
- $119,600 to $215,400 USD / year
As a Senior Technical Program Manager, you will require technical understanding of AI/ML systems, exceptional organizational and program management skills, and proven experience leading…
Added 2 mins ago
Principal Aftermarket Technical Product Manager
GE Aerospace
Oklahoma City, OK · Shawnee, OK
As Principal Technical Product Manager – Aftermarket, you will own the product vision, strategy and roadmap for the digital solutions that support the Service & Repair value streams in…
Added 2 mins ago
Senior Proposal Manager
Maximus
Oklahoma City, OK
Maximus is thrilled to announce an opportunity for a Senior Proposal Manager. The primary responsibility of this role is to lead cross‑functional proposal teams, including collaboration…
Added 2 mins ago
Manager Strategic Risk Adjustment Programs
Highmark Health
Oklahoma City, OK
This job provides end-to-end management, delivery and support to new and existing Risk Adjustment Programs. The incumbent will deliver value to the Health Plan, and its beneficiaries…
Added 2 mins ago
Senior Broker Relationship Manager - Small Commercial
Travelers Insurance Company
Oklahoma City, OK
…employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive…
Added 2 mins ago
Systems Administrator – Kiteworks
SitusAMC
Oklahoma City, OK
…defined problems, escalating novel or high-risk decisions to senior staff. This role requires a degree of flexibility and collaborative working both within Technology and across the…
Added 2 mins ago
EG
Business Systems Analyst (BSA)
Eliassen Group
Oklahoma City, OK
- $70 to $80 USD / hour
Our client is seeking a highly proactive and versatile Business Systems Analyst (BSA) to support senior leadership and cross-functional teams with strategic planning, portfolio operations,…
Added 3 mins ago
Senior Structural Project Engineer
Passero Associates
St. Augustine, FL
As a full-service professional AEC firm, our technical teams specialize in traffic engineering, sustainability, program management, design-build, construction observation, 3D visualization,…
Added 3 mins ago
Associate Director, DT P2S S/4Hana Workstream Lead (Remote)
RTX
Remote, United States
- Bachelor’s degree in computer science, Management Information System, Information Technology, or related technical field and 12+ years of hands on applicable work experience; OR an…
Added 3 mins ago
Senior Business Development Manager - Battlefield Management Command and Control and Networking (BMC2N) (Remote)
RTX
Remote, United States
This Senior position involves collaborating across different business units, leading and advising teams in strategy sessions, and providing intimate technical knowledge of the operations of…
Added 3 mins ago
Senior Project Engineer, Mechanical Systems Externals and Nacelles (Onsite)
RTX
United States
As a Senior Project Engineer, you will provide leadership and project management to a cross‑functional Integrated Product Team (IPT) responsible for part‑level ownership throughout the…
Added 4 mins ago
Senior Account Manager - Nuclear Services
GE Vernova
Unspecified, MA · Boston, MA
The Senior Account Manager - Nuclear Services is responsible for leading customer relationships, orders, commitments and customer strategy for the Steam Power Nuclear Services portfolio in…
Added 5 mins ago
Seasonal Holiday Retail Assistant Manager - Decatur Mall
Photogenic, Inc.
Decatur, AL
Lead by example and reinforce procedures set by senior management
Added 5 mins ago
Foster Care Litigation (FCL) Program Specialist VII
TX-HHSC-DSHS-DFPS
AUSTIN, TX
The Project Management Program Specialist VII for the DFPS Foster Care Litigation and Compliance and Quality Assurance team reports to the Director of Foster Care Litigation and Compliance…
Added 5 mins ago
SAP Technology Architecture Senior Manager – S/4HANA Migration
PWC US
GA-Atlanta, GA · MI-Grand Rapids, MI · CA-Irvine, CA · NC-Raleigh, NC · NC-Charlotte, NC · FL-Jacksonville, FL · IL-Chicago, IL · OH-Cincinnati, OH · OH-Cleveland, OH · SC-Columbia, SC · MO-Kansas City, MO · OH-Columbus, OH · TX-Dallas, TX · AR-Little Rock, AR · CA-Los Angeles, CA · MD-Baltimore, MD · VA-Richmond, VA · MA-Boston, MA · CA-Sacramento, CA · AL-Birmingham, AL · MO-St. Louis, MO · UT-Salt Lake City, UT · TX-San Antonio, TX · CA-San Francisco, CA · CA-Silicon Valley, CA · WA-Seattle, WA · SC-Spartanburg, SC · NY-Albany, NY · CT-Stamford, CT · FL-Tampa, FL · OK-Tulsa, OK · TX-Austin, TX · DC-Washington, DC · AR-Fayetteville, AR · NY-Melville, NY · WI-Milwaukee, WI · MN-Minneapolis, MN · CO-Denver, CO · IA-Des Moines, IA · TN-Nashville, TN · MI-Detroit, MI · LA-New Orleans, LA · US-Hybrid · NY-Buffalo, NY · NY-New York, NY · NJ-Florham Park, NJ · OK-Oklahoma City, OK · TX-Fort Worth, TX · NC-Greensboro, NC · PA-Philadelphia, PA · PA-Pittsburgh, PA · CT-Hartford, CT · TX-Houston, TX
As a SAP Technology Architecture Senior Manager - S/4HANA Migration you will lead SAP architecture work that helps clients shape migration strategies, design future-state landscapes, and…
Added 6 mins ago
Deputy Digitization Lead
FM Talent Source
United States
The Deputy Digitization Lead will provide project management and operational leadership support for a team of Digitization Analysts engaged in a large federal modernization program. This…
Added 6 mins ago
T
Project Controls Manager
Techno
NY
- $150,000 to $190,000 USD / year
Techno is assembling seeking a Project Controls Manager to support a large-scale, multibillion-dollar capital construction program for the PANYNJ. This individual will play a critical role…
Added 7 mins ago
Sr. R&D IT Manager
4D Molecular Therapeutics
Emeryville, CA
…the Sr. Director, IT Business Partner, R&D, the Sr. R&D IT Manager, provides hands-on technology leadership and serves as the IT System Owner for assigned GxP and business-critical…
Added 7 mins ago
Data & AI Product Manager
Hyatt
Chicago, IL
The Product Manager will partner closely with business leaders and technical teams to enhance and scale Hyatt’s trusted, governed, and auditable Feasibility Product that helps Development…
Added 8 mins ago
CP
Lead Fleet Service Technician
Clarke Power Services Inc
Renton, WA
- Up to $45 USD / hour
Vehicare Fleet Solutions, a Clarke Power Services company, is a leading nationwide fleet management provider dedicated to keeping America’s commercial fleets moving. Backed by the robust…
Added 9 mins ago
Deal Services Consulting Principal - Deal Advisory M&A Integration and Separation Advisory (Los Angeles)
RSM US LLP
United States
Develop and lead director and manager level engagement leaders in integration and separation engagements with the ability to create value using management consulting thought patterns and…

Amazon.com Services LLC

Manager, Technical Program Management, OTS Delivery Software Engineering (DSE)

Austin, TX, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Every Amazon package that ships, every grocery order that is fulfilled, and every locker that opens depends on technology our teams keep running. Amazon's OpsTech Solutions (OTS) is the IT operations and infrastructure organization for all of Amazon Worldwide Operations, including Worldwide Grocery Stores (WWGS), delivering reliable technology to more than one million associates and operators across every geography and all business miles. OTS is transforming from reactive support to proactive, AI-powered service delivery. Delivery Software Engineering (DSE) owns the ServiceNow platform and the technology behind that transformation, and the Technical Program Management (TPM) team is how the platform program portfolio gets delivered.

You will lead the DSE Technical Program Management team and own the delivery of its ServiceNow platform program portfolio. This is not a net-new role. You inherit an established team and an active portfolio the team already runs. You manage the people: you hire, develop, and set the bar. You own the portfolio: your team drives delivery across new product introduction, cross-platform intake, routing, high-volume events, product adoption, platform health, release management, contractual compliance, agentic AI delivery, and voice of the customer. You hold team-level accountability for every program your TPMs run.

This is a people-management and single-threaded-ownership role. Your TPMs take product requirements defined by the Product Manager or PM-T and own delivery end to end: technical scoping, cross-team coordination, dependency management, release sequencing, risk mitigation, and field rollout and adoption. You govern the hand-offs between Product, Engineering, and Operations, and you keep the portfolio clear to those partners and to leadership. You carry platform-level strategic awareness for ServiceNow: what capabilities the platform offers, what we pay for, where we have implementation deficits, and how contractual scope aligns with product roadmap needs. You do not need to be a ServiceNow administrator, but you need to know enough about the platform to hold the boundary between what we build custom and what the platform provides natively.

Key job responsibilities

Own people management for the DSE TPM team, including hiring, performance, growth, and promotion, and hold team-level accountability for the delivery of every program the team runs.
Define and own the team's charter, operating model, and goal portfolio, so each program carries a named owner, a metric, and skip-level visibility.
Own AI program delivery end to end, including OTS MCP, OTS-A, and OTS-KG, and coordinate agentic-workspace delivery with product partners.
Act as single-threaded owner at the portfolio level for ambiguous, cross-functional programs that span Product, Engineering, and Operations.
Govern the dependency interface. Where a program depends on a product feature or an engineering deliverable, manage that interface with logged needed-by dates.
Partner with product and engineering leaders across DSE and ANCHOR to resolve service overlap, drive build-versus-reuse decisions, and align competing priorities without direct authority.
Own the portfolio's review and reporting standards, and set adoption, cost-avoidance, and efficiency metrics that make program impact measurable.
Contribute to annual planning (OP1/OP2) with clear investment and headcount proposals, and run a mechanism to capture voice of the customer from internal OTS employees and operational customers.

A day in the life Your day moves between people leadership and portfolio delivery. You run 1:1s and coaching conversations with your TPMs, unblock a stalled program, and step into a red program to drive a decision with the owning TPM and their engineering counterparts. You review portfolio status and dependency risk, then join an architecture or prioritization discussion with Product and Engineering to set where service boundaries sit. In the afternoon you make trade-offs across competing priorities, prepare the monthly Kingpin review or the ServiceNow MPR for senior leadership, and draft the strategy and investment narratives that keep the portfolio funded. You build the mechanisms, the RACI, risk registers, dashboards, and review cadences, so the team can scale without you in every meeting.

About the team OTS Delivery Software Engineering (DSE) is a product-engineering partnership responsible for every technology platform OTS field technicians and operations associates use daily. The team defines what to build, and a 50-plus person engineering org of AppDev, SysDev, and SDEs delivers it. DSE owns ServiceNow as its enterprise platform, builds AI agents on AWS Bedrock, and runs the technology behind a 24/7 Service Desk. The TPM team is the coordination layer between product vision and engineering execution across ESC, SPM, ITSM, the Idea Portal, routing, and release management on one platform. It partners with ANCHOR, Global Workforce Management (GWM), and the OTS and RME program teams. Basic qualifications

5+ years of people management experience
5+ years of technical program management experience
Bachelor's degree in Engineering, Computer Science, or a related technical field
Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
Experience defining system architectures and exploring technical feasibility tradeoffs
5+ years of IT platform implementation in a technical and analytical role experience, or Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field
Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
Experience building launch readiness frameworks, standard work, playbooks, and scalable deployment mechanisms across multiple concurrent sites, or experience in reliability/maintenance environments Preferred qualifications
Knowledge of data center infrastructure design, operations, or delivery
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
Experience with Agile or other program management methodologies
Experience leveraging AI-powered tools or data analytics platforms to drive quality improvements, root cause analysis, or process optimization
Bachelor's degree or equivalent, or 6+ years of leading technology teams as a information technology operations manager experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 163,600.00 - 221,300.00 USD annually

Apply About employer

More about this job

Skills

Program management
ServiceNow
Regulatory compliance
Team leadership
Coaching
Prioritization
AWS
Computer science
Reporting
Agile
Data analysis
Root cause analysis
Computer technology
Recruitment
Mental health

Report this job