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Technical Instructor, Cloud & DevOps Support (Temporary)
The LaunchCode Foundation
Saint Louis, MO
- $75 USD / hour
Track each learner's progress on hands-on exercises and supply weekly progress data to the LaunchCode program manager for partner updates
Added 1 min ago
Senior DevSecOps Engineer
LEIDOS, INC.
Gaithersburg, MD · Eagan, MN · Egg Harbor Township, NJ
…Agile Release Train (ART) delivering iterative value across the program. This position supports government programs and requires the ability to obtain and maintain a favorable Public Trust…
Added 5 mins ago
AI Ops Engineer
OPEN OPENLANE US Inc
Remote, United States
Operate its AWS infrastructure with Terraform, and close its security and reliability backlog: least-privilege IAM, database hardening, credential rotation, runbooks and SLOs.
Added 5 mins ago
Technician II - Commercial and Regulated Products - Weekday Overnight
Danaher
Coralville, IA
…building on a strong foundation of innovation, expertise, and reliability. Guided by our vision to help researchers rapidly move from the lab to life-changing advances, we work closely with…
Added 8 mins ago
Capacity Planning Engineer Specialist
PanEnergy Services, LP
Remote, United States
…results into actionable recommendations that strengthen system reliability, maximize capacity, and minimize customer…
Added 8 mins ago
Advisor TIS Desktop Platform Management
Enbridge Employee Services Inc
Remote, United States
…organizations. This position is responsible for ensuring the reliability, security, and performance of desktop platform services through effective management of device deployment,…
Added 10 mins ago
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Trainer
Planet Fitness - Baseline Fitness
Denver, CO
- $19.55 USD / hour
Respond to member questions and concerns in a timely and professional manner and elevate to Team Lead, MIT or Club Manager as needed.
Added 11 mins ago
Manager, Data Center Support Services - Catalyst Military Program
Oracle
Abilene, TX
You’ve built technical skills in environments where reliability, teamwork, accountability, and mission execution matter. Catalyst Military is designed to help you put that experience to…
Added 11 mins ago
Senior Engineering Manager, Consumer / New Verticals
Flex
Remote, United States
We are looking for an experienced Senior Engineering Manager to own consumer engineering teams within the New Verticals division. These teams partner closely with the product and the…
Added 13 mins ago
Sr. Application Infrastructure Engineer
Medtronic
Mounds View, MN
On the reliability side, you'll be a US-based point of contact for the platform: investigating issues as they come up, improving monitoring, alerting, and dashboards, and turning recurring…
Added 13 mins ago
Software Test Engineer I
Medtronic
Mounds View, MN
…supporting the testing and quality assurance processes to ensure the reliability and performance of our advanced medical…
Added 13 mins ago
Software Quality Engineer I
Medtronic
Mounds View, MN
Contribute to quality engineering program strategies to achieve Medtronic, customer, and regulatory reliability objectives for assigned programs.
Added 13 mins ago
Principal Application Infrastructure Engineer
Medtronic
Mounds View, MN
On the reliability side, you'll be a US-based point of contact for the platform: investigating issues as they come up, improving monitoring, alerting, and dashboards, and turning recurring…
Added 13 mins ago
Senior Financial Analyst
Medtronic
Fridley, MN
Regularly review, refine and improve upon data processes and tools to increase quality, reliability and reduce time of report preparation to enhance efficiency and accuracy.
Added 13 mins ago
Director Mission Assurance 2
Northrop Grumman
Plymouth, MN
Defines and monitors mission assurance program specifications and processes to ensure mission success of programs. Performs or assures quality, risk management, safety, reliability and…
Added 14 mins ago
Infrastructure Engineering Manager (Mainframe Database)
Wells Fargo
MINNEAPOLIS, MN
Wells Fargo is seeking an Infrastructure Engineering Manager (Mainframe Database) to lead teams responsible for Db2 and IMS database engineering, infrastructure, administration, and…
Added 14 mins ago
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Maintenance Technician II
Signode
Danville, VA
- $27.85 to $34.2 USD / hour
…Complies with applicable regulations and the department’s Safety…
Added 15 mins ago
Director Manufacturing
Mondelez Intl Service
Chicago, IL
…identify best practices and improvements that will increase our Reliability, Productivity, efficiency and effectiveness. Your goal will be to establish an Agile and synchronized Supply…
Added 16 mins ago
Senior Manager, Systems Engineering
Acron Aviation
Phoenix, AZ
As Senior Systems Engineering Manager for avionics, you will lead the organization responsible for translating customer and business needs into safe, certifiable, and supportable aircraft…
Added 17 mins ago
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Training and Exercise Trainer
State of Utah Office of the Governor
Taylorsville, UT
- $25.65 to $40.67 USD / hour
Under the direction of the Training and Exercise Section Manager this individual will:
Added 18 mins ago
Manager, Technical Program Management, OTS Delivery Software Engineering (DSE)
Amazon.com Services LLC
Austin, TX
…the technology behind that transformation, and the Technical Program Management (TPM) team is how the platform program portfolio gets…
Added 20 mins ago
Finance Manager
RiverStone International
Middleton, MA
The Finance Manager will support the financial onboarding, integration and ongoing administration of reinsurance transactions, with particular responsibility for collateral oversight,…
Added 20 mins ago
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Senior Management Analyst
San Diego County Water Authority
Escondido, CA
- $59.27 to $79.72 USD / hour
…continuing to diversify supplies to enhance current and future…
Added 24 mins ago
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Client Services Manager - Home Care
BAYADA Home Health Care
Williston, VT
- $50,000 to $52,000 USD / year
Vermont Senior Living is seeking a Client Services Manager to join our Williston, VT office. This is an exciting opportunity to combine your customer service, operations, and…
Added 28 mins ago
Urology Sales Specialist-Denver, CO
Olympus Corporation of the Americas
Denver, CO
Perform other job-related objectives and special assignments in partnership with your RVP and Territory Manager.

Amazon.com Services LLC

Manager, Technical Program Management, OTS Delivery Software Engineering (DSE)

Austin, TX, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Every Amazon package that ships, every grocery order that is fulfilled, and every locker that opens depends on technology our teams keep running. Amazon's OpsTech Solutions (OTS) is the IT operations and infrastructure organization for all of Amazon Worldwide Operations, including Worldwide Grocery Stores (WWGS), delivering reliable technology to more than one million associates and operators across every geography and all business miles. OTS is transforming from reactive support to proactive, AI-powered service delivery. Delivery Software Engineering (DSE) owns the ServiceNow platform and the technology behind that transformation, and the Technical Program Management (TPM) team is how the platform program portfolio gets delivered.

You will lead the DSE Technical Program Management team and own the delivery of its ServiceNow platform program portfolio. This is not a net-new role. You inherit an established team and an active portfolio the team already runs. You manage the people: you hire, develop, and set the bar. You own the portfolio: your team drives delivery across new product introduction, cross-platform intake, routing, high-volume events, product adoption, platform health, release management, contractual compliance, agentic AI delivery, and voice of the customer. You hold team-level accountability for every program your TPMs run.

This is a people-management and single-threaded-ownership role. Your TPMs take product requirements defined by the Product Manager or PM-T and own delivery end to end: technical scoping, cross-team coordination, dependency management, release sequencing, risk mitigation, and field rollout and adoption. You govern the hand-offs between Product, Engineering, and Operations, and you keep the portfolio clear to those partners and to leadership. You carry platform-level strategic awareness for ServiceNow: what capabilities the platform offers, what we pay for, where we have implementation deficits, and how contractual scope aligns with product roadmap needs. You do not need to be a ServiceNow administrator, but you need to know enough about the platform to hold the boundary between what we build custom and what the platform provides natively.

Key job responsibilities

Own people management for the DSE TPM team, including hiring, performance, growth, and promotion, and hold team-level accountability for the delivery of every program the team runs.
Define and own the team's charter, operating model, and goal portfolio, so each program carries a named owner, a metric, and skip-level visibility.
Own AI program delivery end to end, including OTS MCP, OTS-A, and OTS-KG, and coordinate agentic-workspace delivery with product partners.
Act as single-threaded owner at the portfolio level for ambiguous, cross-functional programs that span Product, Engineering, and Operations.
Govern the dependency interface. Where a program depends on a product feature or an engineering deliverable, manage that interface with logged needed-by dates.
Partner with product and engineering leaders across DSE and ANCHOR to resolve service overlap, drive build-versus-reuse decisions, and align competing priorities without direct authority.
Own the portfolio's review and reporting standards, and set adoption, cost-avoidance, and efficiency metrics that make program impact measurable.
Contribute to annual planning (OP1/OP2) with clear investment and headcount proposals, and run a mechanism to capture voice of the customer from internal OTS employees and operational customers.

A day in the life Your day moves between people leadership and portfolio delivery. You run 1:1s and coaching conversations with your TPMs, unblock a stalled program, and step into a red program to drive a decision with the owning TPM and their engineering counterparts. You review portfolio status and dependency risk, then join an architecture or prioritization discussion with Product and Engineering to set where service boundaries sit. In the afternoon you make trade-offs across competing priorities, prepare the monthly Kingpin review or the ServiceNow MPR for senior leadership, and draft the strategy and investment narratives that keep the portfolio funded. You build the mechanisms, the RACI, risk registers, dashboards, and review cadences, so the team can scale without you in every meeting.

About the team OTS Delivery Software Engineering (DSE) is a product-engineering partnership responsible for every technology platform OTS field technicians and operations associates use daily. The team defines what to build, and a 50-plus person engineering org of AppDev, SysDev, and SDEs delivers it. DSE owns ServiceNow as its enterprise platform, builds AI agents on AWS Bedrock, and runs the technology behind a 24/7 Service Desk. The TPM team is the coordination layer between product vision and engineering execution across ESC, SPM, ITSM, the Idea Portal, routing, and release management on one platform. It partners with ANCHOR, Global Workforce Management (GWM), and the OTS and RME program teams. Basic qualifications

5+ years of people management experience
5+ years of technical program management experience
Bachelor's degree in Engineering, Computer Science, or a related technical field
Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
Experience defining system architectures and exploring technical feasibility tradeoffs
5+ years of IT platform implementation in a technical and analytical role experience, or Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field
Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
Experience building launch readiness frameworks, standard work, playbooks, and scalable deployment mechanisms across multiple concurrent sites, or experience in reliability/maintenance environments Preferred qualifications
Knowledge of data center infrastructure design, operations, or delivery
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
Experience with Agile or other program management methodologies
Experience leveraging AI-powered tools or data analytics platforms to drive quality improvements, root cause analysis, or process optimization
Bachelor's degree or equivalent, or 6+ years of leading technology teams as a information technology operations manager experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 163,600.00 - 221,300.00 USD annually

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More about this job

Skills

Program management
ServiceNow
Regulatory compliance
Team leadership
Coaching
Prioritization
AWS
Computer science
Reporting
Agile
Data analysis
Root cause analysis
Computer technology
Recruitment
Mental health

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