Jobs in the United States

25+ jobs

Save this search

Added just now
FT
Mid-Level Business Intelligence Developer
Fusion Technology
Washington, DC
- $81,000 to $86,000 USD / year
…Xacta, Microsoft Defender for Enterprise, JIRA, JIRA Service Manager, and…
Added just now
FT
IT Subject Matter Expert (SME)
Fusion Technology
Washington, DC
- $132,000 to $142,000 USD / year
…Government Policy, Law, Directives, Executive Orders, National Manager Memos, CNSS Instructions and other requirements that are required to be implemented within the FBI and its components…
Added just now
PAC Assistant Manager
Northeast Grocery
Owego, NY
Verify adherence to the Discontinued program for the Grocery and General Merchandise departments and remove discontinued items from the shelf as per corporate policy.
Added just now
Assistant Facilities Development Manager
Los Angeles Unified School District
United States
An Assistant Facilities Development Manager will assist with the planning and coordination involved with the execution of pre-construction activities associated with the preparation for the…
Added just now
Partner Enablement Specialist 3
Fin
San Francisco, CA
…enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex…
Added 1 min ago
Veterinarian
O'Brien Veterinary Group
Mattawan, MI
…respect and compassion and by leading by example. Our doctors and support team work together to care for pets, and we make shared decisions with owners about the course of…
Added 1 min ago
Veterinarian
O'Brien Veterinary Group
Kalamazoo, MI
…respect and compassion and by leading by example. Our doctors and support team work together to care for pets, and we make shared decisions with owners about the course of…
Added 1 min ago
Project Engineer - Land Development
Atwell, LLC
Madison, WI
Support proposal development and communicate project progress and workload needs to the Project Manager.
Added 1 min ago
R2
Sales Consultant
Route 24 Auto Group
Somerset, MA
- $15 USD / hour
- Red Flags Identity Theft Program – verify identity on all credit transactions.
Added 2 mins ago
Maintenance Shop Tech
WASTE SERVICES, LLC
Owings, MD
POSITION SUMMARY: With direct supervision from a Lead Technician, Maintenance Supervisor or Maintenance Manager, a Maintenance Technician C performs preventive maintenance on diesel and…
Added 2 mins ago
Diesel Technician B
Republic Services
W Columbia, SC
POSITION SUMMARY: With direct supervision from a Lead Technician, Maintenance Supervisor or Maintenance Manager, a Maintenance Technician B performs repair and maintenance work on diesel…
Added 2 mins ago
Fleet Maintenance Supervisor
WASTE SERVICES, LLC
Concord, NC
…that is under the umbrella responsibility of a Maintenance Manager. The Fleet Maintenance Supervisor’s responsibilities include supervising a technician (mechanic) team responsible for…
Added 2 mins ago
Senior Technical Services Engineer
EnsoData
Remote, United States
Hi! I'm Montana, the Technical Services Manager at EnsoData. The VP of Customer Success, Kelsey, and I are looking for a new team member who is passionate about making healthcare better and…
Added 2 mins ago
TL
Technical Instructor, Cloud & DevOps Support (Temporary)
The LaunchCode Foundation
Saint Louis, MO
- $75 USD / hour
Track each learner's progress on hands-on exercises and supply weekly progress data to the LaunchCode program manager for partner updates
Added 2 mins ago
Volunteer FNP Student Preceptorship- Creighton University at Clinica Alta Vista
La Clinica de La Raza
Oakland, CA
…issue persists, you can escalate the matter to the department manager or Human Resources for further support. At La Clinica, we strive to address all concerns promptly and effectively, with…
Added 2 mins ago
Marketing & Communications Manager/Technical Writer
Stringfellow Management Group
Remote, United States
…coordination. We are seeking a full-time Marketing & Communications Manager/Technical Writer to support our client, the Asphalt Roofing Manufacturers Association (ARMA). Tasks included in…
Added 2 mins ago
Assistant Manager I
Dollar Tree
Mckeesport, PA
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 2 mins ago
Assistant Manager I
Dollar Tree
Thomasville, GA
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 2 mins ago
Assistant Manager II
Dollar Tree
Lansing, MI
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 2 mins ago
Assistant Manager I
Dollar Tree
Defiance, OH
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 2 mins ago
DT
Seasonal Part-Time Assistant Manager
Dollar Tree
Franklin, KY
- Part-time
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 2 mins ago
Assistant Manager I
Dollar Tree
W Lafayette, IN
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 2 mins ago
Store Manager
Dollar Tree
Jasper, IN
…exceptional customer service make you the right person for our Store Manager in Training position. Join our team today and let’s create a welcoming and positive environment for customers…
Added 2 mins ago
Assistant Manager I
Dollar Tree
Rio Rancho, NM
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 2 mins ago
Merchandising Assistant Manager
Dollar Tree
Farmington, MO
As a Merchandise Assistant Manager at Dollar Tree, you’ll join our Store Manager in leading a dynamic team of associates and creating positive experiences for the communities we serve. In…

Amazon.com Services LLC

Manager, Technical Program Management, OTS Delivery Software Engineering (DSE)

Austin, TX, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Every Amazon package that ships, every grocery order that is fulfilled, and every locker that opens depends on technology our teams keep running. Amazon's OpsTech Solutions (OTS) is the IT operations and infrastructure organization for all of Amazon Worldwide Operations, including Worldwide Grocery Stores (WWGS), delivering reliable technology to more than one million associates and operators across every geography and all business miles. OTS is transforming from reactive support to proactive, AI-powered service delivery. Delivery Software Engineering (DSE) owns the ServiceNow platform and the technology behind that transformation, and the Technical Program Management (TPM) team is how the platform program portfolio gets delivered.

You will lead the DSE Technical Program Management team and own the delivery of its ServiceNow platform program portfolio. This is not a net-new role. You inherit an established team and an active portfolio the team already runs. You manage the people: you hire, develop, and set the bar. You own the portfolio: your team drives delivery across new product introduction, cross-platform intake, routing, high-volume events, product adoption, platform health, release management, contractual compliance, agentic AI delivery, and voice of the customer. You hold team-level accountability for every program your TPMs run.

This is a people-management and single-threaded-ownership role. Your TPMs take product requirements defined by the Product Manager or PM-T and own delivery end to end: technical scoping, cross-team coordination, dependency management, release sequencing, risk mitigation, and field rollout and adoption. You govern the hand-offs between Product, Engineering, and Operations, and you keep the portfolio clear to those partners and to leadership. You carry platform-level strategic awareness for ServiceNow: what capabilities the platform offers, what we pay for, where we have implementation deficits, and how contractual scope aligns with product roadmap needs. You do not need to be a ServiceNow administrator, but you need to know enough about the platform to hold the boundary between what we build custom and what the platform provides natively.

Key job responsibilities

Own people management for the DSE TPM team, including hiring, performance, growth, and promotion, and hold team-level accountability for the delivery of every program the team runs.
Define and own the team's charter, operating model, and goal portfolio, so each program carries a named owner, a metric, and skip-level visibility.
Own AI program delivery end to end, including OTS MCP, OTS-A, and OTS-KG, and coordinate agentic-workspace delivery with product partners.
Act as single-threaded owner at the portfolio level for ambiguous, cross-functional programs that span Product, Engineering, and Operations.
Govern the dependency interface. Where a program depends on a product feature or an engineering deliverable, manage that interface with logged needed-by dates.
Partner with product and engineering leaders across DSE and ANCHOR to resolve service overlap, drive build-versus-reuse decisions, and align competing priorities without direct authority.
Own the portfolio's review and reporting standards, and set adoption, cost-avoidance, and efficiency metrics that make program impact measurable.
Contribute to annual planning (OP1/OP2) with clear investment and headcount proposals, and run a mechanism to capture voice of the customer from internal OTS employees and operational customers.

A day in the life Your day moves between people leadership and portfolio delivery. You run 1:1s and coaching conversations with your TPMs, unblock a stalled program, and step into a red program to drive a decision with the owning TPM and their engineering counterparts. You review portfolio status and dependency risk, then join an architecture or prioritization discussion with Product and Engineering to set where service boundaries sit. In the afternoon you make trade-offs across competing priorities, prepare the monthly Kingpin review or the ServiceNow MPR for senior leadership, and draft the strategy and investment narratives that keep the portfolio funded. You build the mechanisms, the RACI, risk registers, dashboards, and review cadences, so the team can scale without you in every meeting.

About the team OTS Delivery Software Engineering (DSE) is a product-engineering partnership responsible for every technology platform OTS field technicians and operations associates use daily. The team defines what to build, and a 50-plus person engineering org of AppDev, SysDev, and SDEs delivers it. DSE owns ServiceNow as its enterprise platform, builds AI agents on AWS Bedrock, and runs the technology behind a 24/7 Service Desk. The TPM team is the coordination layer between product vision and engineering execution across ESC, SPM, ITSM, the Idea Portal, routing, and release management on one platform. It partners with ANCHOR, Global Workforce Management (GWM), and the OTS and RME program teams. Basic qualifications

5+ years of people management experience
5+ years of technical program management experience
Bachelor's degree in Engineering, Computer Science, or a related technical field
Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
Experience defining system architectures and exploring technical feasibility tradeoffs
5+ years of IT platform implementation in a technical and analytical role experience, or Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field
Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
Experience building launch readiness frameworks, standard work, playbooks, and scalable deployment mechanisms across multiple concurrent sites, or experience in reliability/maintenance environments Preferred qualifications
Knowledge of data center infrastructure design, operations, or delivery
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
Experience with Agile or other program management methodologies
Experience leveraging AI-powered tools or data analytics platforms to drive quality improvements, root cause analysis, or process optimization
Bachelor's degree or equivalent, or 6+ years of leading technology teams as a information technology operations manager experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 163,600.00 - 221,300.00 USD annually

Apply About employer

More about this job

Skills

Program management
ServiceNow
Regulatory compliance
Team leadership
Coaching
Prioritization
AWS
Computer science
Reporting
Agile
Data analysis
Root cause analysis
Computer technology
Recruitment
Mental health

Report this job