Jobs in the United States

25+ jobs

Save this search

Added just now
Senior Technical Services Engineer
EnsoData
Remote, United States
Hi! I'm Montana, the Technical Services Manager at EnsoData. The VP of Customer Success, Kelsey, and I are looking for a new team member who is passionate about making healthcare better and…
Added 1 min ago
Senior Mainframe Systems Programmer
ewminds consulting Services
Clifton, NJ
2. SMP/E – software installation, maintenance, upgrades, and support
Added 1 min ago
Senior Vice President, Infrastructure Engineering (Mainframe Communications Systems Software Engineer
ewminds consulting Services
Jersey City, NJ
(SVP) Senior Vice President, Infrastructure Engineering (Mainframe Communications Systems Software Engineer)
Added 1 min ago
Technical Project Manager
LEIDOS, INC.
Washington, DC
The program involves phased development and integration of enterprise software applications, integrated data architectures, cloud infrastructure, and supporting technical capabilities. The…
Added 1 min ago
Senior DevSecOps Engineer
LEIDOS, INC.
Gaithersburg, MD · Eagan, MN · Egg Harbor Township, NJ
…traffic management capabilities. We are building with an AI-first engineering mindset, embracing emerging AI capabilities and modern development practices to accelerate delivery, improve…
Added 2 mins ago
Clinical AI Technical Integration Specialist
GovCIO
Oklahoma City, OK
Bachelor's degree in Information Systems, Health Informatics, Healthcare Administration, Computer Science, Engineering, or a related technical or healthcare discipline (or commensurate…
Added 3 mins ago
Senior Structural Project Engineer
Passero Associates
St. Augustine, FL
Lead project teams with mid-level and junior engineering staff from implementation of the project to design development through construction.
Added 3 mins ago
PA
Engineering Project Manager
Pilatus Aircraft USA Ltd
Broomfield, CO
- $90,000 to $126,000 USD / year
Pilatus is hiring an Engineering Project Manager to join our team in Broomfield, CO. In this role, you will act as the responsible project manager on assigned engineering, certification and…
Added 3 mins ago
Desktop Engineering Manager
Attorney General & Dept of Law
Richmond, VA
State Role Title: Desktop Engineering Manager
Added 4 mins ago
Manufacturing Engineer II
CMD CORPORATION
Appleton, WI
…cross-functional teams to support new product development by applying engineering…
Added 5 mins ago
Precision Parts Inspector
J H Fletcher & Co
Huntington, WV
…will have experience with precision inspection equipment, CAD software, and a strong understanding of engineering drawings and manufacturing quality…
Added 6 mins ago
T
Project Controls Manager
Techno
NY
- $150,000 to $190,000 USD / year
Techno is assembling seeking a Project Controls Manager to support a large-scale, multibillion-dollar capital construction program for the PANYNJ. This individual will play a critical role…
Added 7 mins ago
Sr. R&D IT Manager
4D Molecular Therapeutics
Emeryville, CA
…the Sr. Director, IT Business Partner, R&D, the Sr. R&D IT Manager, provides hands-on technology leadership and serves as the IT System Owner for assigned GxP and business-critical…
Added 8 mins ago
Capacity Planning Engineer Specialist
PanEnergy Services, LP
Remote, United States
Knowledgeable in gas pipeline hydraulics, hydraulic simulation, natural gas flow, pipeline capacity analysis, and engineering modeling tools; experience with Gregg Engineering modeling…
Added 8 mins ago
Advisor TIS Desktop Platform Management
Enbridge Employee Services Inc
Remote, United States
Manage and support enterprise desktop platform services, including device imaging, software deployment, endpoint configuration, virtualization technologies, and security patch management.
Added 8 mins ago
Software Engineer I
Chewy
Boston, MA · Plantation, FL
Chewy is seeking a Software Engineer I to join an established technology team in Boston, MA. At Chewy, it is our mission to be the most trusted and convenient destination for pet parents…
Added 10 mins ago
DW
Sr Manager, Systems Reliability Engineering
Disney Worldwide Services, Inc.
Seattle, WA
- $200,400 to $268,700 USD / year
The Senior Manager of Systems Reliability Engineering (SRE) will lead and develop a high-performing team of managers, leads, and engineers responsible for the reliability, scalability, and…
Added 10 mins ago
G
Mechanical Project Manager
GPAC
Madison, TN
- $90,000 to $130,000 USD / year
The Project Manager is responsible for leading mechanical construction projects from preconstruction through closeout. This role requires strong leadership, financial oversight, scheduling…
Added 10 mins ago
G
Mechanical Project Manager
GPAC
Nashville, TN
- $90,000 to $130,000 USD / year
The Project Manager is responsible for leading mechanical construction projects from preconstruction through closeout. This role requires strong leadership, financial oversight, scheduling…
Added 10 mins ago
G
Mechanical Project Manager
GPAC
Franklin, TN
- $90,000 to $130,000 USD / year
The Project Manager is responsible for leading mechanical construction projects from preconstruction through closeout. This role requires strong leadership, financial oversight, scheduling…
Added 10 mins ago
G
Mechanical Project Manager
GPAC
Brentwood, TN
- $90,000 to $130,000 USD / year
The Project Manager is responsible for leading mechanical construction projects from preconstruction through closeout. This role requires strong leadership, financial oversight, scheduling…
Added 10 mins ago
G
Mechanical Project Manager
GPAC
Smyrna, TN
- $90,000 to $130,000 USD / year
The Project Manager is responsible for leading mechanical construction projects from preconstruction through closeout. This role requires strong leadership, financial oversight, scheduling…
Added 11 mins ago
A
Survey Party Chief
AECOM
Hunt Valley, MD
- $30 to $41 USD / hour
…requirements and field conditions to the surveyor or project manager. This role will require…
Added 11 mins ago
Community Engagement and Advocacy Manager
Tailscale
Remote, United States
Tailscale is making safe connection effortless by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to…
Added 11 mins ago
Community Engagement and Advocacy Manager
Tailscale
Remote, United States
Tailscale is making safe connection effortless by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to…

Amazon.com Services LLC

Manager, Technical Program Management, OTS Delivery Software Engineering (DSE)

Austin, TX, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Every Amazon package that ships, every grocery order that is fulfilled, and every locker that opens depends on technology our teams keep running. Amazon's OpsTech Solutions (OTS) is the IT operations and infrastructure organization for all of Amazon Worldwide Operations, including Worldwide Grocery Stores (WWGS), delivering reliable technology to more than one million associates and operators across every geography and all business miles. OTS is transforming from reactive support to proactive, AI-powered service delivery. Delivery Software Engineering (DSE) owns the ServiceNow platform and the technology behind that transformation, and the Technical Program Management (TPM) team is how the platform program portfolio gets delivered.

You will lead the DSE Technical Program Management team and own the delivery of its ServiceNow platform program portfolio. This is not a net-new role. You inherit an established team and an active portfolio the team already runs. You manage the people: you hire, develop, and set the bar. You own the portfolio: your team drives delivery across new product introduction, cross-platform intake, routing, high-volume events, product adoption, platform health, release management, contractual compliance, agentic AI delivery, and voice of the customer. You hold team-level accountability for every program your TPMs run.

This is a people-management and single-threaded-ownership role. Your TPMs take product requirements defined by the Product Manager or PM-T and own delivery end to end: technical scoping, cross-team coordination, dependency management, release sequencing, risk mitigation, and field rollout and adoption. You govern the hand-offs between Product, Engineering, and Operations, and you keep the portfolio clear to those partners and to leadership. You carry platform-level strategic awareness for ServiceNow: what capabilities the platform offers, what we pay for, where we have implementation deficits, and how contractual scope aligns with product roadmap needs. You do not need to be a ServiceNow administrator, but you need to know enough about the platform to hold the boundary between what we build custom and what the platform provides natively.

Key job responsibilities

Own people management for the DSE TPM team, including hiring, performance, growth, and promotion, and hold team-level accountability for the delivery of every program the team runs.
Define and own the team's charter, operating model, and goal portfolio, so each program carries a named owner, a metric, and skip-level visibility.
Own AI program delivery end to end, including OTS MCP, OTS-A, and OTS-KG, and coordinate agentic-workspace delivery with product partners.
Act as single-threaded owner at the portfolio level for ambiguous, cross-functional programs that span Product, Engineering, and Operations.
Govern the dependency interface. Where a program depends on a product feature or an engineering deliverable, manage that interface with logged needed-by dates.
Partner with product and engineering leaders across DSE and ANCHOR to resolve service overlap, drive build-versus-reuse decisions, and align competing priorities without direct authority.
Own the portfolio's review and reporting standards, and set adoption, cost-avoidance, and efficiency metrics that make program impact measurable.
Contribute to annual planning (OP1/OP2) with clear investment and headcount proposals, and run a mechanism to capture voice of the customer from internal OTS employees and operational customers.

A day in the life Your day moves between people leadership and portfolio delivery. You run 1:1s and coaching conversations with your TPMs, unblock a stalled program, and step into a red program to drive a decision with the owning TPM and their engineering counterparts. You review portfolio status and dependency risk, then join an architecture or prioritization discussion with Product and Engineering to set where service boundaries sit. In the afternoon you make trade-offs across competing priorities, prepare the monthly Kingpin review or the ServiceNow MPR for senior leadership, and draft the strategy and investment narratives that keep the portfolio funded. You build the mechanisms, the RACI, risk registers, dashboards, and review cadences, so the team can scale without you in every meeting.

About the team OTS Delivery Software Engineering (DSE) is a product-engineering partnership responsible for every technology platform OTS field technicians and operations associates use daily. The team defines what to build, and a 50-plus person engineering org of AppDev, SysDev, and SDEs delivers it. DSE owns ServiceNow as its enterprise platform, builds AI agents on AWS Bedrock, and runs the technology behind a 24/7 Service Desk. The TPM team is the coordination layer between product vision and engineering execution across ESC, SPM, ITSM, the Idea Portal, routing, and release management on one platform. It partners with ANCHOR, Global Workforce Management (GWM), and the OTS and RME program teams. Basic qualifications

5+ years of people management experience
5+ years of technical program management experience
Bachelor's degree in Engineering, Computer Science, or a related technical field
Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
Experience defining system architectures and exploring technical feasibility tradeoffs
5+ years of IT platform implementation in a technical and analytical role experience, or Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field
Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
Experience building launch readiness frameworks, standard work, playbooks, and scalable deployment mechanisms across multiple concurrent sites, or experience in reliability/maintenance environments Preferred qualifications
Knowledge of data center infrastructure design, operations, or delivery
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
Experience with Agile or other program management methodologies
Experience leveraging AI-powered tools or data analytics platforms to drive quality improvements, root cause analysis, or process optimization
Bachelor's degree or equivalent, or 6+ years of leading technology teams as a information technology operations manager experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 163,600.00 - 221,300.00 USD annually

Apply About employer

More about this job

Skills

Program management
ServiceNow
Regulatory compliance
Team leadership
Coaching
Prioritization
AWS
Computer science
Reporting
Agile
Data analysis
Root cause analysis
Computer technology
Recruitment
Mental health

Report this job