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Senior Manager, Cost Segregation
Frazier & Deeter
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Frazier & Deeter is seeking an experienced Cost Segregation Senior Manager to join our Credits & Incentives practice. This individual will serve as a key technical resource for cost…
Added 2 mins ago
Project Manager
Shared Services Group Inc
Greensboro, NC
Coordinate and supervise field and laboratory personnel to ensure quality service delivery and project efficiency.
Added 2 mins ago
Senior Manager, Product Application
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Maumee, OH
…searching for a dynamic leader to guide our Product Application Engineering team in North America and EMEA. As a Senior Manager, you will be at the heart of our data center business,…
Added 3 mins ago
Digital Product Manager
DuPont Electronic Materials CMP, LLC
Newark, DE
Master's Degree in applied mathematics, computer science, information science and technology, electrical engineering, or a related field.
Added 6 mins ago
Clinical Specialist I, CPT - Kansas City, MO
St Jude Medical S C Inc
MO
Bachelor’s Degree in biomedical engineering or related field or an equivalent combination of education and work experience.
Added 6 mins ago
Clinical Specialist I, CPT - Boston, MA
St Jude Medical S C Inc
MA
Bachelor’s Degree in biomedical engineering or related field or an equivalent combination of education and work experience.
Added 7 mins ago
Clinical Specialist I, CPT - Kansas City, MO
St Jude Medical S C Inc
MO
Bachelor’s Degree in biomedical engineering or related field or an equivalent combination of education and work experience.
Added 7 mins ago
Clinical Specialist I, CPT - Boston, MA
St Jude Medical S C Inc
MA
Bachelor’s Degree in biomedical engineering or related field or an equivalent combination of education and work experience.
Added 8 mins ago
Sr Advanced Hardware Engineer
Aerospace
Clearwater, FL
…mechanical designs. You will report directly to our Mechanical Engineering Manager, and you will work out of our Clearwater, FL location on a hybrid work option available after an initial…
Added 8 mins ago
Plant Manager
Ametek, Inc.
Horsham, PA
Bachelor’s degree, Engineering, Business, or a related field preferred; equivalent manufacturing leadership experience may be considered.
Added 9 mins ago
Supplier Quality Leader, NA Electronics
Electrolux Group
Charlotte, NC
Bachelor’s degree in engineering or related technical field.
Added 9 mins ago
Assistant or Associate Professor of Real Estate – Development and Finance Focus
University of Miami
Coral Gables, FL
· A master’s degree in Real Estate or a closely related field, combined with significant professional experience relevant to real estate development and urbanism, an exemplary record of…
Added 10 mins ago
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EHS Engineer
Sumitomo Electric Semiconductor Materials, Inc.
Hillsboro, OR
- $115,000 USD / year
Reports to: Production General Manager Travel: Limited Code: Click or tap here to enter text. Salary: $95/$115,000/yr
Added 11 mins ago
Data Center Project Manager (M&E)
Zealogics.com
Somerset, NJ
…selection, and contract negotiation.Coordinate with internal engineering, data center operations, MEP consultants, and third party service providers to ensure alignment with EDC standards…
Added 11 mins ago
Senior Structural Project Engineer
Passero Associates
St. Augustine, FL
As a full-service professional AEC firm, our technical teams specialize in traffic engineering, sustainability, program management, design-build, construction observation, 3D visualization,…
Added 12 mins ago
Product Specialist - Heavy Duty Rescue
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…evolved to creating highly customized, carefully designed and engineering pumpers, aerials, tankers and rescue units that have no equal. Today, you'll find more than 30,000 Pierce…
Added 14 mins ago
Construction Superintendent
Choctaw Nation of Oklahoma
Hugo, OK
Job Summary: As the Construction Superintendent, you will manage all field activities related to physical construction. The Superintendent carries out the direction of the Construction…
Added 14 mins ago
P&C Electrician
American Electric Power
Tulsa, OK
Education: Associate’s degree in electrical engineering technology, electronic technology, or related technology field; or equivalent education and/or experience.*
Added 14 mins ago
Clinical AI Technical Integration Specialist
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…within controlled pilot environments. This role supports pilots, field testing activities, workflow validation, technical troubleshooting, and analytic enablement. It does not perform…
Added 14 mins ago
Senior Knowledge Analyst
CACI International
Oklahoma City, OK
Job Category: Engineering and Technical Support
Added 15 mins ago
Senior Structural Project Engineer
Passero Associates
St. Augustine, FL
As a full-service professional AEC firm, our technical teams specialize in traffic engineering, sustainability, program management, design-build, construction observation, 3D visualization,…
Added 15 mins ago
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Engineering Project Manager
Pilatus Aircraft USA Ltd
Broomfield, CO
- $90,000 to $126,000 USD / year
Pilatus is hiring an Engineering Project Manager to join our team in Broomfield, CO. In this role, you will act as the responsible project manager on assigned engineering, certification and…
Added 15 mins ago
P3- Acquisition Professional
RTX
Remote, United States
Raytheon brings the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. We deliver…
Added 15 mins ago
Senior Project Engineer, Mechanical Systems Externals and Nacelles (Onsite)
RTX
United States
Mechanical Systems, Externals, and Nacelles Engineering is responsible for the design, development and in service support of power transmission systems, bearing compartment and rotor…
Added 15 mins ago
Desktop Engineering Manager
Attorney General & Dept of Law
Richmond, VA
State Role Title: Desktop Engineering Manager

Amazon.com Services LLC

Manager, Technical Program Management, OTS Delivery Software Engineering (DSE)

Austin, TX, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Every Amazon package that ships, every grocery order that is fulfilled, and every locker that opens depends on technology our teams keep running. Amazon's OpsTech Solutions (OTS) is the IT operations and infrastructure organization for all of Amazon Worldwide Operations, including Worldwide Grocery Stores (WWGS), delivering reliable technology to more than one million associates and operators across every geography and all business miles. OTS is transforming from reactive support to proactive, AI-powered service delivery. Delivery Software Engineering (DSE) owns the ServiceNow platform and the technology behind that transformation, and the Technical Program Management (TPM) team is how the platform program portfolio gets delivered.

You will lead the DSE Technical Program Management team and own the delivery of its ServiceNow platform program portfolio. This is not a net-new role. You inherit an established team and an active portfolio the team already runs. You manage the people: you hire, develop, and set the bar. You own the portfolio: your team drives delivery across new product introduction, cross-platform intake, routing, high-volume events, product adoption, platform health, release management, contractual compliance, agentic AI delivery, and voice of the customer. You hold team-level accountability for every program your TPMs run.

This is a people-management and single-threaded-ownership role. Your TPMs take product requirements defined by the Product Manager or PM-T and own delivery end to end: technical scoping, cross-team coordination, dependency management, release sequencing, risk mitigation, and field rollout and adoption. You govern the hand-offs between Product, Engineering, and Operations, and you keep the portfolio clear to those partners and to leadership. You carry platform-level strategic awareness for ServiceNow: what capabilities the platform offers, what we pay for, where we have implementation deficits, and how contractual scope aligns with product roadmap needs. You do not need to be a ServiceNow administrator, but you need to know enough about the platform to hold the boundary between what we build custom and what the platform provides natively.

Key job responsibilities

Own people management for the DSE TPM team, including hiring, performance, growth, and promotion, and hold team-level accountability for the delivery of every program the team runs.
Define and own the team's charter, operating model, and goal portfolio, so each program carries a named owner, a metric, and skip-level visibility.
Own AI program delivery end to end, including OTS MCP, OTS-A, and OTS-KG, and coordinate agentic-workspace delivery with product partners.
Act as single-threaded owner at the portfolio level for ambiguous, cross-functional programs that span Product, Engineering, and Operations.
Govern the dependency interface. Where a program depends on a product feature or an engineering deliverable, manage that interface with logged needed-by dates.
Partner with product and engineering leaders across DSE and ANCHOR to resolve service overlap, drive build-versus-reuse decisions, and align competing priorities without direct authority.
Own the portfolio's review and reporting standards, and set adoption, cost-avoidance, and efficiency metrics that make program impact measurable.
Contribute to annual planning (OP1/OP2) with clear investment and headcount proposals, and run a mechanism to capture voice of the customer from internal OTS employees and operational customers.

A day in the life Your day moves between people leadership and portfolio delivery. You run 1:1s and coaching conversations with your TPMs, unblock a stalled program, and step into a red program to drive a decision with the owning TPM and their engineering counterparts. You review portfolio status and dependency risk, then join an architecture or prioritization discussion with Product and Engineering to set where service boundaries sit. In the afternoon you make trade-offs across competing priorities, prepare the monthly Kingpin review or the ServiceNow MPR for senior leadership, and draft the strategy and investment narratives that keep the portfolio funded. You build the mechanisms, the RACI, risk registers, dashboards, and review cadences, so the team can scale without you in every meeting.

About the team OTS Delivery Software Engineering (DSE) is a product-engineering partnership responsible for every technology platform OTS field technicians and operations associates use daily. The team defines what to build, and a 50-plus person engineering org of AppDev, SysDev, and SDEs delivers it. DSE owns ServiceNow as its enterprise platform, builds AI agents on AWS Bedrock, and runs the technology behind a 24/7 Service Desk. The TPM team is the coordination layer between product vision and engineering execution across ESC, SPM, ITSM, the Idea Portal, routing, and release management on one platform. It partners with ANCHOR, Global Workforce Management (GWM), and the OTS and RME program teams. Basic qualifications

5+ years of people management experience
5+ years of technical program management experience
Bachelor's degree in Engineering, Computer Science, or a related technical field
Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
Experience defining system architectures and exploring technical feasibility tradeoffs
5+ years of IT platform implementation in a technical and analytical role experience, or Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field
Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
Experience building launch readiness frameworks, standard work, playbooks, and scalable deployment mechanisms across multiple concurrent sites, or experience in reliability/maintenance environments Preferred qualifications
Knowledge of data center infrastructure design, operations, or delivery
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
Experience with Agile or other program management methodologies
Experience leveraging AI-powered tools or data analytics platforms to drive quality improvements, root cause analysis, or process optimization
Bachelor's degree or equivalent, or 6+ years of leading technology teams as a information technology operations manager experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 163,600.00 - 221,300.00 USD annually

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More about this job

Skills

Program management
ServiceNow
Regulatory compliance
Team leadership
Coaching
Prioritization
AWS
Computer science
Reporting
Agile
Data analysis
Root cause analysis
Computer technology
Recruitment
Mental health

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