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AA
Clinical Director, Woburn
Anna Autism Care
Woburn, MA
- $115,000 to $125,000 USD / year
…is about clinical supervision. You'll be the direct people manager for your BCBAs (and a level-two manager for BTs), owning their supervision, development, and performance, while also…
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Senior Account Manager - Nuclear Services
GE Vernova
Unspecified, MA · Boston, MA
The Senior Account Manager - Nuclear Services is responsible for leading customer relationships, orders, commitments and customer strategy for the Steam Power Nuclear Services portfolio in…
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Principal Legal Operations Specialist
Honeywell
Houston, TX · Charlotte, NC
As Principal Legal Operations Specialist, Legal Transformation Project Manager, you will lead complex, high-impact programs that transform how Honeywell's Corporate Legal function operates.…
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Seasonal Holiday Retail Assistant Manager - Decatur Mall
Photogenic, Inc.
Decatur, AL
As our Assistant Local Manager, you’ll work alongside the Local Manager to help lead the team responsible for creating magical holiday memories for children and families. You’ll support…
Added 1 min ago
AI Ops Engineer
OPEN OPENLANE US Inc
Remote, United States
Hands-on AWS experience (ECS, RDS, S3, Lambda, IAM, Secrets Manager) and Terraform.
Added 1 min ago
Foster Care Litigation (FCL) Program Specialist VII
TX-HHSC-DSHS-DFPS
AUSTIN, TX
Functional Title: Foster Care Litigation (FCL) Program Specialist VII
Added 1 min ago
Day Maintenance/Custodian
Reese Public School District
Reese, MI
Under the direct supervision of the Principal, Business Manager, and Superintendent, performs general cleaning and maintenance in school buildings and grounds; maintains equipment in…
Added 1 min ago
Shift Leader
Einstein Noah Restaurant Group, Inc.
Carmel, IN
Our Shift Leaders collaborate directly with the General Manager to help motivate the team to deliver a great guest experience. We empower Shift Leaders to take charge and set the morale and…
Added 1 min ago
Shift Leader
Einstein Noah Restaurant Group, Inc.
Rio Rancho, NM
Our Shift Leaders collaborate directly with the General Manager to help motivate the team to deliver a great guest experience. We empower Shift Leaders to take charge and set the morale and…
Added 1 min ago
BE
Shift leader
Bruegger's Enterprises, Inc.
Brattleboro, VT
- $11.67 to $18.67 USD / hour
Our Shift Leaders collaborate directly with the General Manager to help motivate the team to deliver a great guest experience. We empower Shift Leaders to take charge and set the morale and…
Added 1 min ago
CI
Manager, Strategic Supply Chain 1
Celestica International LP
Remote Employee US, NH
- $109,000 to $159,000 CAD / year
The Manager, Material Pricing is responsible for leading the strategic pricing lifecycle for complex global accounts. This role will be focused on the strategic oversight of material costs,…
Added 1 min ago
Technician II - Commercial and Regulated Products - Weekday Overnight
Danaher
Coralville, IA
Follows custom instructions outlined by Oligo Master Records or Manager Approved Process Flows
Added 2 mins ago
Medical Assistant - Primary Care - 40 Hours, Days
BMC Company 100
United States
Under the supervision of the Nurse Manager, provides medical/nursing support functions to provider staff in ambulatory setting. This includes performance of specimen procurement…
Added 2 mins ago
Medical Assistant - Primary Care - 40 Hours, Days
BMC Company 100
United States
Collaborates with the licensed Nurse/clinic manager, as a member of the interdisciplinary team throughout the shift to determine appropriate work assignment and priorities, as well as…
Added 2 mins ago
DR
Care Manager Extender
DAYMARK RECOVERY SERVICES INC
Salisbury, NC
- $16 to $17 USD / hour
High Acuity: At least four care manager-to-member contacts per month, including at least one in-person contact with the member.
Added 2 mins ago
VT
Project Assistant
Virginia Tech
Blacksburg, VA
- $22 to $26 USD / hour
Identify routine issues, missing information, or potential delays and bring them to the attention of the project manager or appropriate staff member.
Added 2 mins ago
Stocker
CK Circle K Stores Inc.
United States
Deliveries are validated by verifying invoices; reviewing discrepancies with Store Manager; delivers outdated merchandise to Store Manager to ensure what the store is being charged verifies…
Added 2 mins ago
Customer Service Representative
CK Circle K Stores Inc.
United States
Notifies Store Manager of any equipment failure or maintenance/supply needs.
Added 2 mins ago
Occasional Store Clerk
CK Circle K Stores Inc.
United States
Notifies Store Manager of any equipment failure or maintenance/supply needs.
Added 2 mins ago
Team Member
CK Circle K Stores Inc.
United States
Notifies Store Manager of any equipment failure or maintenance/supply needs.
Added 2 mins ago
Team Member
CK Circle K Stores Inc.
United States
Notifies Store Manager of any equipment failure or maintenance/supply needs.
Added 2 mins ago
Food Prep Assistant
CK Circle K Stores Inc.
United States
Deliveries are validated by verifying invoices; reviewing discrepancies with Store Manager; delivers outdated merchandise to Store Manager to ensure what the store is being charged verifies…
Added 2 mins ago
Customer Service Representative
CK Circle K Stores Inc.
United States
Notifies Store Manager of any equipment failure or maintenance/supply needs.
Added 2 mins ago
Team Member
CK Circle K Stores Inc.
United States
Notifies Store Manager of any equipment failure or maintenance/supply needs.
Added 2 mins ago
BT
Tire Technician (Seasonal)
Belle Tire
Commerce Twp., MI
- $15 to $17.5 USD / hour
Perform other duties as assigned by your manager

Amazon.com Services LLC

Manager, Technical Program Management, OTS Delivery Software Engineering (DSE)

Austin, TX, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Every Amazon package that ships, every grocery order that is fulfilled, and every locker that opens depends on technology our teams keep running. Amazon's OpsTech Solutions (OTS) is the IT operations and infrastructure organization for all of Amazon Worldwide Operations, including Worldwide Grocery Stores (WWGS), delivering reliable technology to more than one million associates and operators across every geography and all business miles. OTS is transforming from reactive support to proactive, AI-powered service delivery. Delivery Software Engineering (DSE) owns the ServiceNow platform and the technology behind that transformation, and the Technical Program Management (TPM) team is how the platform program portfolio gets delivered.

You will lead the DSE Technical Program Management team and own the delivery of its ServiceNow platform program portfolio. This is not a net-new role. You inherit an established team and an active portfolio the team already runs. You manage the people: you hire, develop, and set the bar. You own the portfolio: your team drives delivery across new product introduction, cross-platform intake, routing, high-volume events, product adoption, platform health, release management, contractual compliance, agentic AI delivery, and voice of the customer. You hold team-level accountability for every program your TPMs run.

This is a people-management and single-threaded-ownership role. Your TPMs take product requirements defined by the Product Manager or PM-T and own delivery end to end: technical scoping, cross-team coordination, dependency management, release sequencing, risk mitigation, and field rollout and adoption. You govern the hand-offs between Product, Engineering, and Operations, and you keep the portfolio clear to those partners and to leadership. You carry platform-level strategic awareness for ServiceNow: what capabilities the platform offers, what we pay for, where we have implementation deficits, and how contractual scope aligns with product roadmap needs. You do not need to be a ServiceNow administrator, but you need to know enough about the platform to hold the boundary between what we build custom and what the platform provides natively.

Key job responsibilities

Own people management for the DSE TPM team, including hiring, performance, growth, and promotion, and hold team-level accountability for the delivery of every program the team runs.
Define and own the team's charter, operating model, and goal portfolio, so each program carries a named owner, a metric, and skip-level visibility.
Own AI program delivery end to end, including OTS MCP, OTS-A, and OTS-KG, and coordinate agentic-workspace delivery with product partners.
Act as single-threaded owner at the portfolio level for ambiguous, cross-functional programs that span Product, Engineering, and Operations.
Govern the dependency interface. Where a program depends on a product feature or an engineering deliverable, manage that interface with logged needed-by dates.
Partner with product and engineering leaders across DSE and ANCHOR to resolve service overlap, drive build-versus-reuse decisions, and align competing priorities without direct authority.
Own the portfolio's review and reporting standards, and set adoption, cost-avoidance, and efficiency metrics that make program impact measurable.
Contribute to annual planning (OP1/OP2) with clear investment and headcount proposals, and run a mechanism to capture voice of the customer from internal OTS employees and operational customers.

A day in the life Your day moves between people leadership and portfolio delivery. You run 1:1s and coaching conversations with your TPMs, unblock a stalled program, and step into a red program to drive a decision with the owning TPM and their engineering counterparts. You review portfolio status and dependency risk, then join an architecture or prioritization discussion with Product and Engineering to set where service boundaries sit. In the afternoon you make trade-offs across competing priorities, prepare the monthly Kingpin review or the ServiceNow MPR for senior leadership, and draft the strategy and investment narratives that keep the portfolio funded. You build the mechanisms, the RACI, risk registers, dashboards, and review cadences, so the team can scale without you in every meeting.

About the team OTS Delivery Software Engineering (DSE) is a product-engineering partnership responsible for every technology platform OTS field technicians and operations associates use daily. The team defines what to build, and a 50-plus person engineering org of AppDev, SysDev, and SDEs delivers it. DSE owns ServiceNow as its enterprise platform, builds AI agents on AWS Bedrock, and runs the technology behind a 24/7 Service Desk. The TPM team is the coordination layer between product vision and engineering execution across ESC, SPM, ITSM, the Idea Portal, routing, and release management on one platform. It partners with ANCHOR, Global Workforce Management (GWM), and the OTS and RME program teams. Basic qualifications

5+ years of people management experience
5+ years of technical program management experience
Bachelor's degree in Engineering, Computer Science, or a related technical field
Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
Experience defining system architectures and exploring technical feasibility tradeoffs
5+ years of IT platform implementation in a technical and analytical role experience, or Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field
Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
Experience building launch readiness frameworks, standard work, playbooks, and scalable deployment mechanisms across multiple concurrent sites, or experience in reliability/maintenance environments Preferred qualifications
Knowledge of data center infrastructure design, operations, or delivery
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
Experience with Agile or other program management methodologies
Experience leveraging AI-powered tools or data analytics platforms to drive quality improvements, root cause analysis, or process optimization
Bachelor's degree or equivalent, or 6+ years of leading technology teams as a information technology operations manager experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 163,600.00 - 221,300.00 USD annually

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More about this job

Skills

Program management
ServiceNow
Regulatory compliance
Team leadership
Coaching
Prioritization
AWS
Computer science
Reporting
Agile
Data analysis
Root cause analysis
Computer technology
Recruitment
Mental health

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