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Added 38 mins ago
Senior Business Analyst , Vice President
Citibank, N.A.
United States
The IT Business Lead Analyst is a senior-level position responsible for directing and delivering key initiatives within our four-pillar intelligent servicing automation program. In this…
Added 38 mins ago
Full Stack Java/Python Tech Lead - Vice President
Citibank, N.A.
United States
The Full Stack Java/Python Tech Lead -VP is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination with the…
Added 1 hour ago
ST
Principal Agentic AI Engineering, VP - State Street Investment Management
SSGA Trust Company
Boston, MA
- $120,000 to $202,500 USD / year
…(DAAIS) team is seeking a Agentic AI Engineering Principal, Vice President. This role owns the design and engineering for modern AI ecosystem and its agentic AI capabilities supporting the…
Added 2 hours ago
Propulsion Engineer - Structural and Dynamics Analyst - level 3/4
Northrop Grumman
Elkton, MD
Programming skills in Matlab, Simulink or Python
Added 2 hours ago
Systems / Principal Systems Integration & Test Engineer - Weekend 4th Shift
Northrop Grumman
Baltimore, MD
…activities of RF sensor systems. What you’ll get to do: As the lead developer of radars, COMMS, and SIGINT for some of the most advanced systems in the U.S. arsenal, Northrop Grumman…
Added 2 hours ago
Principal / Sr. Principal Systems Integration & Test Engineer - 3rd Shift
Northrop Grumman
Baltimore, MD
…activities of RF sensor systems. What you’ll get to do: As the lead developer of radars, COMMS, and SIGINT for some of the most advanced systems in the U.S. arsenal, Northrop Grumman…
Added 2 hours ago
Principal Electrical Engineer - 3
SP - Launch Vehicles
United States
Lead development, coordination, and execution of test programs required to evaluate the design.
Added 3 hours ago
SS
Systems Engineer
Simpro Software
NY
- $110,000 to $135,000 USD / year
Reporting to the Vice President of Business Technology, this hands-on position will help manage the Foundation’s Apple fleet with Jamf, administer our SaaS applications and Microsoft Entra…
Added 4 hours ago
AM Public-Dallas-Vice President-Security Engineering
Campus
Dallas, TX
The Lead Information Security Officer for Asset Management is a critical leadership position responsible for defining, implementing, and overseeing the comprehensive information security…
Added 5 hours ago
Java Backend & Microservices Applications Development Manager, Vice President
Citibank, N.A.
United States
3+ years of experience in a technical leadership or lead developer role, with a proven track record of successfully delivering complex projects.
Added 5 hours ago
AVP Business Intelligence
Blaze Credit Union
Saint Paul, MN
The Assistant Vice President of Business Intelligence provides enterprise leadership for Blaze Credit Union's business intelligence, analytics, and performance reporting capabilities. This…
Added 5 hours ago
Applied Machine Learning Scientist - Vice President
JPMC page
Palo Alto, CA
As an Applied Machine Learning Scientist within our dynamic team, you will lead the development of scalable, production-grade advanced ML solutions across natural language processing,…
Added 5 hours ago
Quantum Computing Engineer Director
GD Information Technology, Inc.
United States
This position will report to Vice President, Full Spectrum Cyber (CTO).
Added 5 hours ago
AVP - eTrading & Digital Asset Risk
Barclays Services Corpor
NY
Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees…
Added 6 hours ago
Card Risk Acquisitions Strategy - Consumer & Community Banking - Vice President
JPMC page
Wilmington, DE
As a Card Risk Acquisitions Strategy Vice President in Risk Management, you will be responsible for development of the new account loss forecast for consumer and small business. You are…
Added 7 hours ago
Principal Cyber Systems Engineer Lead
SP - Orbital Space Systems
United States
…an enhanced focus on ground segment cloud infrastructure and lead the cybersecurity posture of mission-critical information systems in 100% Agile Development and Operational environment(s)…
Added 7 hours ago
DevSecOps/Software Infrastructure Engineer – Level 2/3 (Chandler) (AHT)
SP - Launch Vehicles
United States
…Linux-based environments, infrastructure automation, and C++ and Python applications. You will investigate and resolve complex issues involving build and test pipelines, containers,…
Added 7 hours ago
GNC Engineer/Technical Lead: Nav Modeling Analysis & Sim - Level 5 (Chandler)
SP - Launch Vehicles
United States
…spirit to our collaborative teams. As a GNC Engineer/Technical Lead Level 5 focused on Navigation Modeling, Analysis and Simulation located in Chandler, Arizona, you’ll be a linchpin in…
Added 7 hours ago
Payload Mission Operations Systems Engineer - Level 3 / 4
CORP-Corporate Office
United States
Primarily will serve as a payload mission ops lead during rehearsals and on orbit ops
Added 7 hours ago
Cyber Systems Engineer - Level 5
CORP-Corporate Office
United States
…as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long…
Added 7 hours ago
Cyber Systems Engineer - Level 3 or 4 (AHT)
CORP-Corporate Office
United States
Lead and support RMF (NIST 800-37) accreditation activities, including documentation development, control implementation, security scanning, assessment, and continuous monitoring.
Added 7 hours ago
Staff EO Signal Image Processing Engineer - 5
SP - Launch Vehicles
United States
…builds/maintains the seeker test suite. The selected candidate will lead complex modeling and simulation (M&S) efforts, mentor junior engineers, and collaborate across disciplines and…
Added 10 hours ago
Issue Management Product Manager - Payments - Vice President
JPMC page
Plano, TX · Tampa, FL
Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as…
Added 11 hours ago
Director, Geospatial & Data Analytics
Scout Clean Energy
Boulder, CO
…competitive advantages. This position will report to Scout’s Vice President of Technical Services and may be assigned other duties to support Scout’s growth as technical experts in…
Added 11 hours ago
Sr. Principal Software Engineer
Northrop Grumman
Corinne, UT
…as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety…

Amazon.com Services LLC

IT Support Engineer, Ring IT

Hawthorne, CA, United States

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Job details

Posting language: English
Posted: Oct 27, 2026

Original job description

Ring IT is hiring an IT Support Engineer II for our Hawthorne, CA headquarters (LAX32). You'll be one of two on-site technical leads for an office of about 440 employees, and this is a fully on-site role.

You'll own the day-to-day technology experience for everyone at the site, from senior executives and their assistants to new hires on their first morning. That covers:

Mac and Windows hardware, imaging and asset management Identity and access, including onboarding and offboarding Conference room and event AV The collaboration tools Ring's engineers, designers and business teams use every day: Slack, Jira, Confluence, TestRail and Figma You'll also support remote employees, shipping configured equipment and resolving issues over chat and video.

At this level, you're expected to work through difficult and ambiguous problems to root cause without a playbook. You'll spot patterns across tickets, coordinate fixes with partner teams, and keep customers informed until the issue is closed. Partner teams include Amazon corporate IT, Security and Facilities. You'll lead site projects, such as lab network extensions, office changes and executive events.

Ring IT is moving toward self-service and AI-enabled support. We want someone who writes scripts and uses AI tools to remove repetitive work rather than repeat it. You'll mentor peers and serve as an escalation point for the broader support team.

Key job responsibilities Site support and customer experience Provide high-touch, discreet support to senior leaders (VP and above) and their executive assistants Handle walk-up, ticket and Slack support across hardware, software, network and access issues, and find the root cause of difficult problems Set up and troubleshoot conference rooms and meeting AV, and support executive events, demos and all-hands meetings Share site coverage with your peer engineer to keep the office staffed throughout business hours, with occasional after-hours support

Identity, access and lifecycle Run employee onboarding, offboarding and internal transfers, including timely access removal and asset recovery Provision access and administer Slack, Jira/Confluence (projects and spaces), TestRail and Figma

Hardware and assets Image, deploy, ship and track laptops, loaners, mobile test devices, peripherals and security keys Manage equipment returns and e-waste, keeping asset records accurate

Escalation and improvement Detect issues affecting many users, document the pattern, and escalate to partner teams until resolved Automate repeatable work with scripts and AI tools, and write and maintain runbooks and knowledge-base articles Lead site projects such as lab network extensions and office changes Mentor peers and serve as an escalation point for the support team

A day in the life Your morning starts in the LAX32 IT room with walk-ups: a new hire's Mac that won't enroll, a lost security key. An executive assistant pings you: their VP's all-hands starts in an hour and the room display won't connect. Back at your desk, you work the queue: a batch of application access requests, a new Jira project. When a dozen users hit the same compliance error, you write up the pattern and escalate it. You check in with your site partner to plan tomorrow's coverage, then script away a repetitive task before heading out.

About the team Ring IT supports Ring employees across US and international offices. Our work spans four pillars: IT Support, IT Security, Builder Collaboration and AI Enablement. At LAX32, you and one other site engineer share responsibility for covering the office throughout business hours. You'll plan your schedules together and step in for each other during time off and appointments. Occasional after-hours work is required for events and urgent issues. You'll work with systems and development engineers who build our automation. We value ownership, curiosity, and builders who would rather automate a problem than solve it twice. Basic qualifications

4+ years of technical support experience
4+ years of corporate setting Windows, Mac or Linux Operating systems support experience
4+ years of PC repair, troubleshooting, deployment and liquidation experience
Bachelor's degree in IT, computer science or equivalent
Experience in direct customer engagement, with a focus on support to senior executives (Vice President and C-level) Preferred qualifications
Experience supporting video conference and teleconference equipment
Experience with networking technology (TCP/IP, subnetting, DNS and DHCP)
Experience in technical support, or experience scripting in one or more language (e.g. Bash, Python, Perl, Ruby)
Experience using AI-assisted development tools in academic or professional settings

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Hawthorne - 70,400.00 - 106,300.00 USD annually

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More about this job

Skills

Onboarding
Collaboration
Slack
Jira
Atlassian Confluence
Figma
Customer experience
Troubleshoot
Maintain equipment
Regulatory compliance
Technical support
Set window
Linux
Troubleshooting
Computer science
DNS
DHCP
Bash
Python
Perl
Ruby
Customer service
Recruitment
Mental health

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