Jobs in the United States

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Applied Robot Learning Engineer / RL Specialist
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On-site 5x days per week, Mountain View, CA
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Senior Water I&C Engineer
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Austin, TX · San Antonio, TX · Dallas, TX
Support projects with advanced engineering solutions and technical challenges.
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Embedded System-on-Chip Development Engineer
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Remote, United States
We are seeking an experienced System-on-Chip Development Engineer with experience in real-time embedded software development and understanding of the nuances of System-on-Chip systems to…
Added 2 mins ago
Hardware Development Engineer (Senior level)
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We are seeking an Electrical Engineer with experience in hardware development to provide technical direction across requirements, design and development activities of safety-critical…
Added 2 mins ago
P&
Senior Space Systems Engineer
Palski & Associates
Colorado Springs, CO
- $165,000 to $200,000 USD / year
Confident in your technical and leadership capabilities, willing to continue learning new technologies as mission needs morph, and desire to work on-site in Colorado Springs, CO,…
Added 3 mins ago
Combustion and Emissions Systems Technical Specialist
Cummins Talent Acquisition
Columbus, IN
We are looking for a talented Combustion and Emissions Systems Technical Specialist to join our Cummins Inc. team in Columbus, IN.
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Principal GenAI Data Engineer
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- $73,500 to $105,600 USD / year
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Senior Digital Design Engineer - Electronic Warfare Products
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Job Title: Senior Digital Design Engineer - Electronic Warfare Products
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Control Systems Engineer
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Machesney Park, IL
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The Full-Stack AI Engineer is a senior technical individual contributor responsible for designing, building, and maintaining the user-facing applications, backend services, and interactive…
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CEI Inspector
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Lead Mechanical Engineer - Buildings
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Professional Engineer (PE) license required, or ability to obtain California PE registration through reciprocity as appropriate
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Added 7 mins ago
IG
Remote Baseline Security Engineer
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…security baselines. They need to understand NIST 800-53/RMF and be technical enough to understand how Windows, Linux, networking, or cloud systems should be hardened. The biggest thing is…

Amazon.com Services LLC

IT Support Engineer I, Amazon OTS

Waco, TX, United States

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Job details

Posting language: English
Posted: Nov 11, 2026

Original job description

About OTS

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do - whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

About The Role As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.

What Do We Offer?

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit).

Key job responsibilities

Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
Ensuring infrastructure networking and computing systems remain available during production hours.
Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
Managing local technical projects.
Maintaining or creating policies, procedures, and processes.
Identifying root-causes of operational issues and process inefficiencies.
Supporting customers from multiple buildings in the area, as well as remote customers.
Traveling within your local or regional area to support our customers. Basic qualifications
1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
2+ years of troubleshooting in a multi-user high availability environment experience
2+ years of PC repair, troubleshooting, deployment and liquidation experience
1+ years of IT client, server, and network service delivery experience
2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
2+ years of supporting and maintaining a corporate network environment experience
High school or equivalent diploma Preferred qualifications
2+ years of computer networking experience
Experience supporting video conference and teleconference equipment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Waco - 27.21 - 37.50 USD hourly

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Jobs in the United States