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Senior Technology Analyst - Supply Chain Management
Mayo US
Rochester, MN
…Automation, Application Programming Interfaces and Product Management. Analysts need to be skilled in process improvement, innovation, project management, and application support and/or…
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Long Cane Forest Recovery Lead Technician
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- $27 USD / hour
Collect and maintain field data, treatment records, and other documentation needed to track accomplishments and support project reporting and adaptive management.
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Andrew Pickens Forest Recovery Technician
The Nature Conversancy
North Charleston, SC
- $24 USD / hour
…Forest and may include adjacent lands where treatments directly support recovery and restoration objectives for the district. Some work will occasionally occur on the Long Cane Ranger…
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Long Cane Forest Recovery Technician
The Nature Conversancy
North Charleston, SC
- $24 USD / hour
…Forest and may include adjacent lands where treatments directly support recovery and restoration objectives for the district. Some work will occasionally occur on the Andrew Pickens Ranger…
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Forest Restoration Project Coordinator
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Provide project and contract support, including contract development, monitoring, and reporting.
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Andrew Pickens Forest Recovery Lead Technician
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Warehouse Technician 1st Shift Louisville KY
MIDWEST ENVIRONMENTAL SERVICES INC
Louisville, KY
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Senior Facilities and Operations Area Manager - Building Maintenance Dept
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Suwanee, GA
Strong project financial management, cost estimating, and budget management skills
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Sterling, VA
The Program Management Analyst (Associate Program Manager) is an entry-level program management role responsible for supporting the successful execution of one or more hardware-focused…
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Program Management Analyst
TRIDENT SYSTEMS LLC
Fairfax, VA
The Program Management Analyst (Associate Program Manager) is an entry-level program management role responsible for supporting the successful execution of one or more hardware-focused…
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Graphic Designer
loanDepot
Irvine, CA
- $62,000 to $85,500 USD / year
Schedules and tracks projects to ensure timely completion within our Project Management tool.
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Director Consulting
Geocomp Solutions Inc.
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- $145,000 to $165,000 USD / year
Lead management of relationships with clients, contractors, officials, and other stakeholders in collaboration with our Business Development and project delivery teams
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Program Manager – Watershed Management and Sustainability (PT)
City of Fort Wayne
Fort Wayne, IN
- $35.95 to $45 USD / hour
Position: Program Manager – Watershed Management and Sustainability Pay: $35.42 to $43.00 per hour Schedule: Up to 29 hours per week Location: Fort Wayne, IN
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SO
Environmental Manager 15 - Groundwater and Geological Services Section Manager
State of Michigan
Lansing, MI
- $49.01 to $73.92 USD / hour
Reporting to the State Geologist/Director of the Geological Resources Management Division (GRMD), this position manages the implementation of the groundwater and geological services for the…
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Departmental Specialist 14 (Office of Performance Management)
State of Michigan
Lansing, MI
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…identifies subject matter experts who contribute to the executive project’s overall success, metrics development being one of many important aspects. The position is the hub on which all of…
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State Division Administrator 17 - Legal Director
State of Michigan
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…legal and statutory programs. The position directs subordinate management, professional, and administrative staff; evaluates program operations and performance; identifies needed…
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Environmental Manager 15 - Permitting and Technical Services Section Supervisor
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Lansing, MI
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Senior Specialist, Subcontracts 1
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Sacramento, CA · Richmond, VA · Melbourne, FL · Little Rock, AR
Procurement Professional with strong knowledge of supply chain and procurement with broad knowledge of project management. This role manages complex procurements, projects and processes…
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Senior Specialist, Program Manager
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Construction Program Manager
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Systems Analyst IV
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Amazon.com Services LLC

ICQA Operations Manager (Level 6)

Aurora, CO, United States

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Job details

Posting language: English
Posted: Oct 7, 2026

Original job description

Application deadline: Nov 9, 2026

Do you aim to have a dynamic impact on the world?

Are you up for creating solutions and solving tomorrow’s problems today?

Then we have the opportunity for you!

We’re seeking an efficient ICQA Operations Manager to take ownership of our fulfillment center Inventory Control and Quality Assurance (ICQA). Our fulfillment centers sit at the heart of Amazon’s rapidly growing operations network: they are where we manage our fast-moving inventory. In each fulfillment center, our teams stow deliveries, pick products, package them up and ship them out; each of these groups have played their part in taking us where we are today.

These fulfillment centers are fast-paced and high reward environments, where adherence to policies and procedures is key. We need the right type of leader to ensure that we deliver as reliably as ever to our customers, while making sure our teams deliver on customer obsession.

Key job responsibilities

Your Role and Responsibilities in the ICQA Team:

Lead and manage the ICQA department including; Area Managers, Process Assistants, hourly ICQA count associates, the Inbound Service Support team and the hourly damage processing associates
Own the implementation of network safety actions and an create FC specific ICQA safety actions and compliance to the safety goals for ICQA (RIR, SIR, LTR, MSDRIR, RIR DMR); including reporting, investigations and corrective actions to ensure a safe work environment for all associates.
Manage the ICQA team count and execution strategy to achieve the department goals (% to RO, record cleaned %, ICQA rate. FLCM27 roster compliance) while ensuring compliance and consistency with Sarbanes-Oxley (SOX) controllership.
Manage the ICQA FCLM27 roster and actions for labor planning assumptions accuracy including; ICQA attendance, attrition and cross trained targets.
Own the implementation of PXT required programs in ICQA; including ADAPT feedback, Connections, Thrive.
Manage Area Manager(s) through monthly 1:1s and implementation of Career Growth Actions
Own the quality strategy in conjunction with the FC Site leader/General Manager to achieve the FC quality goals for IRDR, GUV, NUV, Gross Adjustments, Dwelling Inventory, FC concessions, Concessions Missorts, Net Damages
Own site Quality CAMP Flags and DBR/WBR cadence; partnering with the FC senior team to ensure accurate CAMP Bridges including RCA/Action Plan/Glide path are well defined and matching the site quality plan
As part of the FC quality strategy, deliver high quality deep dive and root cause attribution as well as recommended actions and mechanisms to influence excellence and Inbound and Outbound departmental ownership of their own defect injection actions on every shift.
Own Site Quality Benchmark Audit Program including the audit compliance, improvement plan, and execution.
Own FC root cause deep dive bridges, actions and mechanisms for the ICQA WBR, as well as accountability to improvement in the ICQA goals and action plans
Support the FC in deep dive and root cause attribution for the Network WBR quality flags, while influencing accountability to the actions to the Inbound and Outbound Senior teams.
Drive process improvements and team members’ ability to keep pace with our rapid growth, while motivating others and reducing employee turnover.
Contribute to Network and NACF level projects as a key leader on one of the network Vertical Project teams in one of the following groups: Concessions, Gross Adjustments, Dwelling Inventory.

Your Role and Responsibilities in your FC and within Operations:

Adhere to the roles and responsibilities as per the Quality RACI
Gain expertise in key fulfillment center process paths, as well as exception handling; we’ll need you to ensure that process discipline is adhered to across all shifts and departments
Ensure KPIs are reviewed on a daily, weekly, or monthly basis and perform control and quality analysis on any behaviors/processes that could impact on inventory integrity
Collaborate with all department managers to identify and understand key projects, initiatives and defect injection actions
Liaise with Operations Managers, Senior Operations Managers, and General Managers to aid the communication of all policies related to standard work
Create mechanisms and reporting to hold Inbound and Outbound operations teams accountable to their department defect injection, as per the roles are responsibility
Hold Inbound and Outbound teams accountable to defect injection CAMP bridges and ownership for action compliance for their departments
Complete a weekly deep dive and bridges for ICQA performance metrics, and be prepared to talk through your FC performance on the regional ICQA WBR weekly
Work with Loss Prevention teams to establish, influence and adhere to Loss Prevention policies and procedures to reduce cost of inventory loss
Support in Interviewing and hiring new Managers Basic qualifications
3+ years of employee and performance management experience
Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Excellent verbal and written communications skills (English) Preferred qualifications
Bachelor’s Degree from an accredited university or equivalent qualification
Demonstrated solid proficiency in time management skills, alongside confidence in organizing vast amounts of data
Proven ability to influence, with varying levels of seniority within an organization
A resilient, focused problem solver and self-starter, with the ability to multi-task and prioritize in a complex, occasionally ambiguous environment
Strong commitment to employee development, as well as an exceptional level of dedication, motivation and intelligence
Previous supervisory experience in a distribution or manufacturing environment
Able to swiftly pick up new software systems, data analysis tools, and program management tools
Fluent user of the entire MS Office suite, especially Excel
Degree in a science or logistics-based discipline, with a strong bias towards analytics and data would be advantageous
Background in a logistics, distribution or similar environment
Previous Inventory Control and Quality Assurance Management experience
Experience with Lean and Six Sigma methodologies and techniques

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CO, Aurora - 91,000.00 - 136,500.00 USD annually

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