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Engineering Manager
Emerald Technologies
Saline, MI
Emerald Technologies has an exciting opportunity for an Engineering Manager to join our Saline, MI team! At Emerald Technologies, every employee plays a meaningful role in building…
Added just now
Field Service Technician 3
Dematic Corp. (ILD-US)
Dallas, TX
…Field Service team. Under the direction of the Field Service Manager, this position provides service and repair as well as service and maintenance training for installed Dematic systems and…
Added just now
Field Service Technician 4
Dematic Corp. (ILD-US)
Dallas, TX
…Field Service team. Under the direction of the Field Service Manager, this position provides service and repair and service and maintenance training for installed Dematic systems and…
Added 1 min ago
Senior Facilities and Operations Area Manager - Building Maintenance Dept
Gwinnett County Public Schools
Suwanee, GA
Ensure world-class customer support is provided Facilities and Operations Area Managers in the Department of Facilities and Operations.
Added 1 min ago
Program Management Analyst
TRIDENT SYSTEMS LLC
Sterling, VA
The Program Management Analyst (Associate Program Manager) is an entry-level program management role responsible for supporting the successful execution of one or more hardware-focused…
Added 1 min ago
Program Management Analyst
TRIDENT SYSTEMS LLC
Fairfax, VA
The Program Management Analyst (Associate Program Manager) is an entry-level program management role responsible for supporting the successful execution of one or more hardware-focused…
Added 1 min ago
M
Store Director
Maverik
Provo, UT
- $51,000 to $62,000 USD / year
As a Store Director, you’ll lead your team, drive store performance, and create an exceptional experience for every customer. You’ll oversee all store operations while maintaining…
Added 1 min ago
FF
Deli Clerk II (Full-Time)
Festival Foods
Green Bay, WI
- Full-time
Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership…
Added 1 min ago
Expeditor - Ukpeagvik Inupiat Corporation (On-Call)
UIC Alaska
Barrow, AK
…coordinate the timely movement of materials to and from suppliers to support project needs. This role is responsible for ensuring materials are delivered accurately, on schedule, and in…
Added 1 min ago
Senior Specialist, Program Manager
L3Harris Technologies
Carlstadt, NJ
Review and understand customer Requests for Proposals (RFPs), including technical specifications, Statements of Work and associated requirements, and support the development of proposals to…
Added 1 min ago
IG
Configuration Manager Level 2-4
Insight Global
Greenville, TX
- From $71 USD / hour
An employer in the Greenville, TX market is looking for a Configuration Manager to join their team. Configuration Management provides configuration and data management support to their…
Added 2 mins ago
Facilities Custodian
Chicanos Por La Causa
Crystal City, TX
Communicate to Center Office Manager/Center Service Manager any facility concerns related to safety and maintenance that could affect the compliance standards of the program.
Added 3 mins ago
CH
Patient Services Representative (Medical Receptionist)
Corewell Health Urgent Care
Royal Oak, MI
- $17 USD / hour
Wellness Support: Employee Assistance Program (EAP) & Wellness Initiatives
Added 3 mins ago
Airside Experience Specialist
Working at Signature Aviation
Fort Lauderdale, FL
…you'll combine exceptional hospitality with hands-on operational support to ensure our guests feel cared for, from wheels down to wheels…
Added 3 mins ago
Airside Experience Specialist
Working at Signature Aviation
Clearwater, FL
…you'll combine exceptional hospitality with hands-on operational support to ensure our guests feel cared for, from wheels down to wheels…
Added 3 mins ago
Airside Experience Specialist - MAF
Working at Signature Aviation
Midland, TX
…you'll combine exceptional hospitality with hands-on operational support to ensure our guests feel cared for, from wheels down to wheels…
Added 3 mins ago
APG EPC Project Manager
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Cary, NC
Hybrid or flexible work options may be offered after the first 90 days of employment based upon manager discretion, job performance and work assignments.
Added 3 mins ago
Account Representative - Industrial Water Treatment
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Grand Rapids, MI
Technical Support: Assist in analyzing and optimizing chemical treatment programs for Cooling Water, Boiler Water, Wastewater, Memchem, and Process Applications under Account Manager…
Added 3 mins ago
Girl Experience Program Manager & Camp WaBak Director
Girl Scouts of South Carolina Mountains to Midland
Marietta, SC
We are seeking an experienced, mission-focused Girl Experience Program Manager & Camp WaBak Director to lead year-round programming, outdoor experiences, and overnight camp operations at…
Added 4 mins ago
RH
Product Manager
Robert Half
Remote, United States
- $105,000 to $115,000 USD / year
We are looking for a Product Manager to lead the direction and success of a portfolio of customer-focused offerings in Columbus, Ohio. This role will shape product plans by combining market…
Added 4 mins ago
NC MFP Budget and Contracts Manager
Health & Human Services
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The MFP Budget and Contracts Manager serves as a key member of the Money Follows the Person (MFP) leadership team and is responsible for overseeing the program’s financial, budget, and…
Added 4 mins ago
WA
Life Enrichment Director
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WELLESLEY, MA
- $60,000 to $70,000 USD / year
Candidates must have experience in program development in senior living community or similar setting.
Added 5 mins ago
HC
Business Analyst
Haselden Construction
Centennial, CO
- $100,000 to $140,000 USD / year
…profound - purpose statement is top of mind for every project manager, superintendent, and team member – whether on a job site or when supporting project operations from the main office. We…
Added 5 mins ago
BS
Patient Service Specialist - Medical Front Office
Baylor Scott & White Institute for Rehabilitation - Outpatient
Plano, TX
- $19 to $25 USD / hour
Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
Added 5 mins ago
Vascular Area Clinical Service Manager (California)
MDU Medtronic USA Inc
Remote, United States
The Vascular Area Service Manager collaborates with key PVH stakeholders to develop, coordinate, and execute service strategies to achieve short- and long-term business objectives within…

Amazon.com Services LLC

ICQA Operations Manager (Level 6)

Aurora, CO, United States

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Job details

Posting language: English
Posted: Oct 7, 2026

Original job description

Application deadline: Nov 9, 2026

Do you aim to have a dynamic impact on the world?

Are you up for creating solutions and solving tomorrow’s problems today?

Then we have the opportunity for you!

We’re seeking an efficient ICQA Operations Manager to take ownership of our fulfillment center Inventory Control and Quality Assurance (ICQA). Our fulfillment centers sit at the heart of Amazon’s rapidly growing operations network: they are where we manage our fast-moving inventory. In each fulfillment center, our teams stow deliveries, pick products, package them up and ship them out; each of these groups have played their part in taking us where we are today.

These fulfillment centers are fast-paced and high reward environments, where adherence to policies and procedures is key. We need the right type of leader to ensure that we deliver as reliably as ever to our customers, while making sure our teams deliver on customer obsession.

Key job responsibilities

Your Role and Responsibilities in the ICQA Team:

Lead and manage the ICQA department including; Area Managers, Process Assistants, hourly ICQA count associates, the Inbound Service Support team and the hourly damage processing associates
Own the implementation of network safety actions and an create FC specific ICQA safety actions and compliance to the safety goals for ICQA (RIR, SIR, LTR, MSDRIR, RIR DMR); including reporting, investigations and corrective actions to ensure a safe work environment for all associates.
Manage the ICQA team count and execution strategy to achieve the department goals (% to RO, record cleaned %, ICQA rate. FLCM27 roster compliance) while ensuring compliance and consistency with Sarbanes-Oxley (SOX) controllership.
Manage the ICQA FCLM27 roster and actions for labor planning assumptions accuracy including; ICQA attendance, attrition and cross trained targets.
Own the implementation of PXT required programs in ICQA; including ADAPT feedback, Connections, Thrive.
Manage Area Manager(s) through monthly 1:1s and implementation of Career Growth Actions
Own the quality strategy in conjunction with the FC Site leader/General Manager to achieve the FC quality goals for IRDR, GUV, NUV, Gross Adjustments, Dwelling Inventory, FC concessions, Concessions Missorts, Net Damages
Own site Quality CAMP Flags and DBR/WBR cadence; partnering with the FC senior team to ensure accurate CAMP Bridges including RCA/Action Plan/Glide path are well defined and matching the site quality plan
As part of the FC quality strategy, deliver high quality deep dive and root cause attribution as well as recommended actions and mechanisms to influence excellence and Inbound and Outbound departmental ownership of their own defect injection actions on every shift.
Own Site Quality Benchmark Audit Program including the audit compliance, improvement plan, and execution.
Own FC root cause deep dive bridges, actions and mechanisms for the ICQA WBR, as well as accountability to improvement in the ICQA goals and action plans
Support the FC in deep dive and root cause attribution for the Network WBR quality flags, while influencing accountability to the actions to the Inbound and Outbound Senior teams.
Drive process improvements and team members’ ability to keep pace with our rapid growth, while motivating others and reducing employee turnover.
Contribute to Network and NACF level projects as a key leader on one of the network Vertical Project teams in one of the following groups: Concessions, Gross Adjustments, Dwelling Inventory.

Your Role and Responsibilities in your FC and within Operations:

Adhere to the roles and responsibilities as per the Quality RACI
Gain expertise in key fulfillment center process paths, as well as exception handling; we’ll need you to ensure that process discipline is adhered to across all shifts and departments
Ensure KPIs are reviewed on a daily, weekly, or monthly basis and perform control and quality analysis on any behaviors/processes that could impact on inventory integrity
Collaborate with all department managers to identify and understand key projects, initiatives and defect injection actions
Liaise with Operations Managers, Senior Operations Managers, and General Managers to aid the communication of all policies related to standard work
Create mechanisms and reporting to hold Inbound and Outbound operations teams accountable to their department defect injection, as per the roles are responsibility
Hold Inbound and Outbound teams accountable to defect injection CAMP bridges and ownership for action compliance for their departments
Complete a weekly deep dive and bridges for ICQA performance metrics, and be prepared to talk through your FC performance on the regional ICQA WBR weekly
Work with Loss Prevention teams to establish, influence and adhere to Loss Prevention policies and procedures to reduce cost of inventory loss
Support in Interviewing and hiring new Managers Basic qualifications
3+ years of employee and performance management experience
Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Excellent verbal and written communications skills (English) Preferred qualifications
Bachelor’s Degree from an accredited university or equivalent qualification
Demonstrated solid proficiency in time management skills, alongside confidence in organizing vast amounts of data
Proven ability to influence, with varying levels of seniority within an organization
A resilient, focused problem solver and self-starter, with the ability to multi-task and prioritize in a complex, occasionally ambiguous environment
Strong commitment to employee development, as well as an exceptional level of dedication, motivation and intelligence
Previous supervisory experience in a distribution or manufacturing environment
Able to swiftly pick up new software systems, data analysis tools, and program management tools
Fluent user of the entire MS Office suite, especially Excel
Degree in a science or logistics-based discipline, with a strong bias towards analytics and data would be advantageous
Background in a logistics, distribution or similar environment
Previous Inventory Control and Quality Assurance Management experience
Experience with Lean and Six Sigma methodologies and techniques

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CO, Aurora - 91,000.00 - 136,500.00 USD annually

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