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CO
Housing Program Manager
City of Westminster
Westminster, CA
- $56.19 to $71.71 USD / hour
If you're a strategic thinker who enjoys tackling complex challenges, leading important initiatives, and making a lasting impact on the community, this is your opportunity to make a…
Added 1 min ago
Manager Life Event Team
Church Pension Group Services Corporation
New York, NY
The Manager- Life Event Team is responsible for managing the daily operations of the Life Event Team who administer an array of benefits, which include pension, medical, dental, life…
Added 1 min ago
Licensed Practical Nurse - Labor & Delivery - Lititz
UPMC - Pittsburgh Medical Center
Lititz, PA
Added 2 mins ago
Project Manager - Oracle EBS
GD Information Technology, Inc.
Remote, United States
GDIT is seeking an experienced Project Manager to support a potential Centers for Medicare & Medicaid Services (CMS) initiative focused on Medicare claims processing. This large-scale,…
Added 2 mins ago
CR
Call Center Counselor (12444)
CarePoint Response
Remote, United States
- $22 to $25.5 USD / hour
Uses person-focused evidence-based best practices as identified in program policies and procedures, to recognize and honor the caller’s unique needs, strengths, preferences, and goals.
Added 2 mins ago
R
Business Development Manager - CT/NY
ROUTEONE
New York, NY
- $80,000 to $90,000 USD / year
The Business Development Manager (BDM) will be expected to grow revenue and manage account relationships within automotive dealers across Connecticut, the New York City metropolitan area,…
Added 2 mins ago
Project Manager - Land Development
LJA 2025
Alpharetta, GA · Buford, GA · Canton, GA
As a Project Manager you will plan, coordinate and direct a large and important engineering project or a number of smaller projects with many complex features.
Added 3 mins ago
Supply Chain Professional V - Repair
National Steel and Shipbuilding Com
San Diego, CA
Responsible for complex bid development, cost / price analysis, Estimates-at-completion (EAC) management, and /or Program Management. Authority to commit to purchases up to a certain dollar…
Added 3 mins ago
Medical Director - Clinical Implementations
STMD Merger Company, LLC
Remote, United States
Oversee the Clinical Training Program and directly manage the Program Manager, Training.
Added 4 mins ago
Compensation Director
CRC Insurance Group, LLC
Remote, United States
The Compensation Senior Manager is responsible for leading the design, implementation, and governance of the organization’s compensation strategies and programs. This role ensures market…
Added 4 mins ago
Corporate Affairs Manager, Regional Community Affairs
CECONY
NY
The Government, Regional & Community Affairs team in Corporate Affairs is seeking a Manager for its Brooklyn office. The successful candidate will be highly motivated, goal-oriented and…
Added 5 mins ago
Senior Project Manager - Bahamas
Suffolk
West Palm Beach, FL
The Senior Project Manager is responsible for all project administration including all contractual requirements, agreements with trade partners, purchase orders, and risk management. This…
Added 5 mins ago
Project Manager - Bahamas
Suffolk
West Palm Beach, FL · Tampa, FL
The Project Manager is responsible for managing and coordinating all necessary project resources and documentation throughout the entire project lifecycle. This includes the maintenance of…
Added 5 mins ago
Senior Project Manager
Suffolk
Miami, FL
The Senior Project Manager is responsible for all project administration including all contractual requirements, agreements with trade partners, purchase orders, and risk management. This…
Added 5 mins ago
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Care Manager, HARP
CareCollab
New York, NY
- $24 to $29 USD / hour
New York City, Westchester, and Nassau County. We work with individuals who have complex
Added 5 mins ago
Mortgage Consultant, Capital City Home Loans | Oconee
Capital City Bank
Greensboro, GA
Recommends the appropriate loan program based on the borrowers needs and financial circumstances including credit history, assets, debts, investments, and amount of the loan.
Added 5 mins ago
CCHL Mortgage Consultant Assistant | Oconee
Capital City Bank
Greensboro, GA
Assist processors with routine and sometimes complex operational obstacles such as getting items from borrower(s) in order to get the loan into the final approval stage.
Added 5 mins ago
Graduate Engineer, Electrical - Solar
Black & Veatch Family of Companies
Ann Arbor, MI · Overland Park, KS
Develops an understanding and complies with the Black and Veatch quality program
Added 5 mins ago
Graduate Engineer, Electrical - LNG
Black & Veatch Family of Companies
Houston, TX
Develops an understanding and complies with the Black and Veatch quality program
Added 6 mins ago
RF
Sr. Consumer Loan Specialist - Sales Customer Service
Republic Finance, LLC
Crowley, TX
- $36,000 USD / year
…relationships and meeting sales goals. You will also assist the Branch Manager with daily operational tasks and set and be a role model to other team members. The successful candidate will…
Added 6 mins ago
Program Manager
Aero Bending Company
Palmdale, CA
The Program Manager in the manufacturing industry is responsible for overseeing and coordinating multiple projects to ensure alignment with organizational goals and strategic objectives.…
Added 6 mins ago
Registered Nurse Manager Operating Room
Utah Valley Hospital
United States
This job description applies to Nurse Manager and Nurse Manager-Complex. The difference is the scope level below. This role involves managing and supervising nursing departments.…
Added 7 mins ago
Group Sales Manager
The Crescent Hotel Fort Worth
Fort Worth, TX
The Group Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing…
Added 7 mins ago
Customer Experience Representative
Spirax-Sarco Ltd.
Wilmington, MA
Work on high-impact, technically complex solutions across global industries
Added 7 mins ago
HSE & Product Sustainability Specialist
Thales Avionics, Inc. (IFE)
United States
Support the HSE Manager and Product Policy Leader in implementing Product HSE strategy and governance.

Amazon.com Services LLC

ICQA Operations Manager (Level 6)

Aurora, CO, United States

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Job details

Posting language: English
Posted: Oct 7, 2026

Original job description

Application deadline: Nov 9, 2026

Do you aim to have a dynamic impact on the world?

Are you up for creating solutions and solving tomorrow’s problems today?

Then we have the opportunity for you!

We’re seeking an efficient ICQA Operations Manager to take ownership of our fulfillment center Inventory Control and Quality Assurance (ICQA). Our fulfillment centers sit at the heart of Amazon’s rapidly growing operations network: they are where we manage our fast-moving inventory. In each fulfillment center, our teams stow deliveries, pick products, package them up and ship them out; each of these groups have played their part in taking us where we are today.

These fulfillment centers are fast-paced and high reward environments, where adherence to policies and procedures is key. We need the right type of leader to ensure that we deliver as reliably as ever to our customers, while making sure our teams deliver on customer obsession.

Key job responsibilities

Your Role and Responsibilities in the ICQA Team:

Lead and manage the ICQA department including; Area Managers, Process Assistants, hourly ICQA count associates, the Inbound Service Support team and the hourly damage processing associates
Own the implementation of network safety actions and an create FC specific ICQA safety actions and compliance to the safety goals for ICQA (RIR, SIR, LTR, MSDRIR, RIR DMR); including reporting, investigations and corrective actions to ensure a safe work environment for all associates.
Manage the ICQA team count and execution strategy to achieve the department goals (% to RO, record cleaned %, ICQA rate. FLCM27 roster compliance) while ensuring compliance and consistency with Sarbanes-Oxley (SOX) controllership.
Manage the ICQA FCLM27 roster and actions for labor planning assumptions accuracy including; ICQA attendance, attrition and cross trained targets.
Own the implementation of PXT required programs in ICQA; including ADAPT feedback, Connections, Thrive.
Manage Area Manager(s) through monthly 1:1s and implementation of Career Growth Actions
Own the quality strategy in conjunction with the FC Site leader/General Manager to achieve the FC quality goals for IRDR, GUV, NUV, Gross Adjustments, Dwelling Inventory, FC concessions, Concessions Missorts, Net Damages
Own site Quality CAMP Flags and DBR/WBR cadence; partnering with the FC senior team to ensure accurate CAMP Bridges including RCA/Action Plan/Glide path are well defined and matching the site quality plan
As part of the FC quality strategy, deliver high quality deep dive and root cause attribution as well as recommended actions and mechanisms to influence excellence and Inbound and Outbound departmental ownership of their own defect injection actions on every shift.
Own Site Quality Benchmark Audit Program including the audit compliance, improvement plan, and execution.
Own FC root cause deep dive bridges, actions and mechanisms for the ICQA WBR, as well as accountability to improvement in the ICQA goals and action plans
Support the FC in deep dive and root cause attribution for the Network WBR quality flags, while influencing accountability to the actions to the Inbound and Outbound Senior teams.
Drive process improvements and team members’ ability to keep pace with our rapid growth, while motivating others and reducing employee turnover.
Contribute to Network and NACF level projects as a key leader on one of the network Vertical Project teams in one of the following groups: Concessions, Gross Adjustments, Dwelling Inventory.

Your Role and Responsibilities in your FC and within Operations:

Adhere to the roles and responsibilities as per the Quality RACI
Gain expertise in key fulfillment center process paths, as well as exception handling; we’ll need you to ensure that process discipline is adhered to across all shifts and departments
Ensure KPIs are reviewed on a daily, weekly, or monthly basis and perform control and quality analysis on any behaviors/processes that could impact on inventory integrity
Collaborate with all department managers to identify and understand key projects, initiatives and defect injection actions
Liaise with Operations Managers, Senior Operations Managers, and General Managers to aid the communication of all policies related to standard work
Create mechanisms and reporting to hold Inbound and Outbound operations teams accountable to their department defect injection, as per the roles are responsibility
Hold Inbound and Outbound teams accountable to defect injection CAMP bridges and ownership for action compliance for their departments
Complete a weekly deep dive and bridges for ICQA performance metrics, and be prepared to talk through your FC performance on the regional ICQA WBR weekly
Work with Loss Prevention teams to establish, influence and adhere to Loss Prevention policies and procedures to reduce cost of inventory loss
Support in Interviewing and hiring new Managers Basic qualifications
3+ years of employee and performance management experience
Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Excellent verbal and written communications skills (English) Preferred qualifications
Bachelor’s Degree from an accredited university or equivalent qualification
Demonstrated solid proficiency in time management skills, alongside confidence in organizing vast amounts of data
Proven ability to influence, with varying levels of seniority within an organization
A resilient, focused problem solver and self-starter, with the ability to multi-task and prioritize in a complex, occasionally ambiguous environment
Strong commitment to employee development, as well as an exceptional level of dedication, motivation and intelligence
Previous supervisory experience in a distribution or manufacturing environment
Able to swiftly pick up new software systems, data analysis tools, and program management tools
Fluent user of the entire MS Office suite, especially Excel
Degree in a science or logistics-based discipline, with a strong bias towards analytics and data would be advantageous
Background in a logistics, distribution or similar environment
Previous Inventory Control and Quality Assurance Management experience
Experience with Lean and Six Sigma methodologies and techniques

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CO, Aurora - 91,000.00 - 136,500.00 USD annually

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