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Amazon.com Services LLC

HR Partner, Human Resources

Imperial, PA, United States

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Job details

Posting language: English
Posted: Oct 26, 2026

Original job description

In pursuit of being Earth's Best Employer, our global Human Resources teams, known as People eXperience and Technology (PXT), drive business success by fostering a safe, inclusive, and innovative culture. The HR Partner role offers an exceptional opportunity to build your career in human resources, focusing on employee experience, engagement, leadership development and HR operational excellence.

As an HR Partner on the SSD PXT team, you will support PXT operations through consistent standard work execution, relationship-building, and timely issue resolution. With a visible presence across site operations, you'll foster team culture, support engagement, and coach leaders on PXT practices. You'll create positive employee experiences while building your skills in navigating increasingly complex issues and influencing without authority. Success in this role comes from building strong partnerships, demonstrating sound judgment, and maintaining a customer-centric approach. You'll learn to use data-driven insights and HR technologies to enhance the employee experience while developing core HR capabilities that will serve as the foundation for your career growth.

You will be expected to work onsite at an Amazon facility.

Key job responsibilities

Support a positive employee experience by executing key programs, reinforcing workplace standards, and partnering with PXT and Operations to create a culture where employees feel valued, heard, and supported.
Execute standard work with consistent quality and timeliness, meeting established service level agreements (SLAs) and maintaining accurate documentation of HR processes and employee interactions.
Provide frontline employee support by responding to inquiries, addressing concerns, and ensuring appropriate resolution or escalation of employee matters. Handle sensitive information with discretion and professionalism.
Assist in running and monitoring feedback channels such as roundtables, floor walks, and employee engagement activities. Support issue tracking and follow-up, partnering with senior PXT team members to drive resolutions and improvements in employee experience.
Coach frontline leaders on behaviors that impact engagement and retention. Reinforce expectations and guide leaders in selecting and effectively utilizing available tools to improve team communication, recognition, and performance conversations.
Support the execution of site-level engagement, communication, and culture-building initiatives. Coordinate logistics, gather feedback, and monitor effectiveness.
Learn to track and summarize PXT-related data (e.g., attrition/attendance trends, hiring data, employee sentiment). Help prepare insights for site reviews or team discussions.
Promote the use of self-service tools to resolve routine employee and manager questions. Help identify recurring gaps and escalate opportunities to improve tool usability or adoption.

A day in the life A typical day involves balancing standard work execution with responsive employee support. You'll maintain consistent presence on the operations floor, engaging directly with hourly employees and partnering with leaders to address concerns and drive engagement initiatives. Operating under the guidance of senior team members, you'll execute core HR processes while ensuring quality service delivery.

Through data tools and HR technologies, you'll assist in tracking metrics and identifying trends, while developing your ability to build trust through personal interaction. You'll support employee engagement activities, help coordinate feedback channels, and assist in coaching and development of others. When complex issues arise, you'll seek guidance from senior team members, learning to navigate challenging situations while developing sound judgment.

Success in this role comes from maintaining organized routines, demonstrating strong follow-through, and building effective partnerships with both the PXT team and operations leaders. This role requires excellent organizational skills and the ability to thrive in a fast-paced environment where no two days are the same. Basic qualifications

Experience giving skills and communicating complex concepts clearly and effectively to diverse audiences across different functions
Bachelor's degree, or Bachelor of Arts degree
Knowledge of basic computer business applications such as MS Word, MS Excel and MS Outlook
Experience handling confidential information Preferred qualifications
Bachelor's degree or equivalent, or 2+ years of Amazon experience with 1-year human resources general experience or equivalent experience (e.g., operations, customer service, retail, manufacturing) experience
Bachelor's degree in Human Resources, Human Resources Management, Labor Relations, Business/Management, Psychology, or a related field
Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience using strong customer service, communication, and interpersonal skills
Experience in analyzing data to drive decisions
Knowledge of Microsoft Excel (macros, pivots, lookups) at an advanced level
Experience analyzing HR data and translating metrics into actionable workforce strategies
Experience with HR processes and systems
Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization
Experience handling administrative details independently, while exercising good judgment in keeping team members adequately informed
Knowledge of employment law and HR policies and procedures
Experience handling ambiguous or undefined challenges through strong problem solving abilities
Strong organizational skills with proven ability to manage multiple priorities, meet deadlines, and deliver results in fast-paced, dynamic environments

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, PA, Imperial - 51,300.00 - 89,800.00 USD annually

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More about this job

Skills

Relationship building
Coaching
Organizational skills
Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Human resource management
Employee relations
Analytical skills
Attention to detail
Communication skills
Interpersonal skills
Employment law
HR policies
Problem solving
Meet deadlines
Recruitment
Mental health

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Work requirements

Jobs in the United States