Jobs in the United States

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Added 1 min ago
Quality Engineer
Stryten Energy
Attica, IN
The Quality Engineer coordinates and implements effective processes, product, and component control plans. Utilizing basic 6 Sigma tools such as: Root Cause and Corrective Action (RCCA),…
Added 2 mins ago
Process Engineer
Cox Machine, Inc.
Wichita, KS
Knowledge of raw materials, production processes, quality control, costs and other techniques for maximizing the effective manufacture and distribution of goods.
Added 3 mins ago
Senior Full-Stack Software Engineer - AI-Native (.NET/C#)
Empeon
United States
We are looking for a highly experienced Senior Full-Stack Software Engineer who embraces AI as a core part of modern software development.
Added 6 mins ago
Lead AI Engineer
The Guardian Life Insurance Company of America
United States
The Lead AI Engineer is responsible for architecting, developing, deploying, and supporting enterprise-scale Agentic AI solutions. The role designs and implements scalable AI systems using…
Added 6 mins ago
Operations Engineer (Java, Oracle, AWS & WebLogic)
REI Systems
Remote, United States
…solid understanding of enterprise application architecture, production operations, troubleshooting, and application…
Added 7 mins ago
Experienced Equipment Engineer
The Boeing Company
Huntsville, AL
Boeing Defense, Space & Security (BDS) seeks a highly motivated, organized and strategic Experienced Equipment Engineer at the Huntsville, AL location. This individual will serve as an…
Added 8 mins ago
Maintenance Mechanic - Bread Plant
Albertsons Companies
COMMERCE, CA · Commerce, CA
As a Maintenance Engineer/Technician at our bread facility, you'll be responsible for ensuring the smooth operation of our equipment and machinery. Your role will involve performing…
Added 8 mins ago
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Quality Engineer III (26916)
NEOTECH
Longmont, CO
- $90,000 to $100,000 USD / year
Aerospace Quality Engineer with expertise in ensuring compliance with AS9100, customer requirements, and industry regulations throughout the manufacturing lifecycle. Skilled in root cause…
Added 8 mins ago
Senior Software Engineer, Apple Ads
Apple
Cupertino, CA
Engineer secure, scalable distributed data processing pipelines capable of processing petabyte-scale datasets for indexing and retrieval.
Added 9 mins ago
Lead AI-Native Software Engineer
Guardian Service
Raleigh, NC
Own production reliability, monitoring, debugging, and ongoing improvements to ensure systems meet performance and quality standards
Added 11 mins ago
Senior Staff AI Engineer
Zscaler
Santa Clara, CA
We are looking for a Senior Staff AI Engineer to join our Information Technology Artificial Intelligence and Machine Learning Engineering team, reporting directly to the Senior Manager, AI…
Added 12 mins ago
Experienced Equipment Engineer
The Boeing Company
Huntsville, AL
Boeing Defense, Space & Security (BDS) seeks a highly motivated, organized and strategic Experienced Equipment Engineer at the Huntsville, AL location. This individual will serve as an…
Added 12 mins ago
React Full Stack - Senior Software Engineer
Marsh
White Plains, NY · Maitland, FL · Cincinnati, OH · Tampa, FL · Clearwater, FL · Tallahassee, FL · West Point, GA · Albany, GA · Boston, MA · Johns Creek, GA · Denver, CO · Columbus, GA · Livonia, MI · Richmond, VA · Virginia, MN · Grand Rapids, MN · Los Angeles, CA · Duluth, MN · Houston, TX · Tupelo, MS · Ridgeland, MS · Piscataway, NJ · Pensacola, FL · Mandeville, LA · Lowell, MA · Manchester, NH · Meadville, MS · Windham, ME · Ashburn, VA · Honolulu, HI · Hattiesburg, MS · Fort Worth, TX · Austin, TX · Hanover Park, IL · Raleigh, NC · Abilene, TX · Fargo, ND · Nashville, TN · Charlotte, NC · Rockville, MD · Washington, DC · Athens, GA · Newport, RI · Dakota Dunes, SD · Jupiter, FL · Tequesta, FL · Brooklyn, NY · Canonsburg, PA · San Jose, CA · Eastland, TX · Philadelphia, PA · Chicago, IL · Rio Grande, NJ · Roanoke, VA · Dublin, OH · Cedar Falls, IA · Atlanta, GA · St. Joseph, MO · Colchester, VT · Grand Rapids, MI · Charleston, SC · Winston-Salem, NC · Waverly, IA · Southfield, MI · West Des Moines, IA · Rollingwood, TX · San Diego, CA · San Francisco, CA · Columbia, SC · Carmel, IN · Wichita, KS · Troy, MI · Miami, FL · Las Vegas, NV · Saddle Brook, NJ · Wauwatosa, WI · New York, NY · Simi Valley, CA · Van Nuys, CA · Columbia, MD · Spartanburg, SC · Kennesaw, GA · Towson, MD · Princeton, NJ · King of Prussia, PA · Durham, NC · Conshohocken, PA · Cookeville, TN · Walnut Creek, CA · Memphis, TN · Morristown, NJ · Polson, MT · Baton Rouge, LA · Sidney, MT · Melville, NY · Chattanooga, TN · New Orleans, LA · Lafayette, LA · Hartford, CT · Savannah, GA · Alexandria, LA · Greensboro, NC · Greenville, SC · Harrisonburg, VA · Schaumburg, IL · Clayton, MO · Gainesville, GA · Fayetteville, GA · Missoula, MT · Blacksburg, VA · Kahului, HI · Kapolei, HI · Thomaston, GA · Frederick, MD · Myrtle Beach, SC · Van Buren Charter Township, MI · Dothan, AL · Kailua Kona, HI · Irvine, CA · Lake Charles, LA · Wilmington, DE · Lexington, KY · Louisville, KY · Charleston, WV · West Chester, PA · Bethesda, MD · Lexington, SC · Macon, GA · Winchester, VA · Saint Petersburg, FL · West Palm Beach, FL · Mobile, AL · Rochester, NY · Pottsville, PA · Dearborn, MI · Bluffton, SC · Phoenix, AZ · Addison, TX · Richland, WA · San Antonio, TX · Alpharetta, GA · Easley, SC · Birmingham, AL · Mount Pleasant, SC · Butte, MT · Statesville, NC · Helena, MT · Dalton, GA · Glen Allen, VA · Delafield, WI · San Ramon, CA · Dallas, TX · Southborough, MA · Pittsburgh, PA · Portland, OR · Boise, ID · Spokane, WA · Scottsdale, AZ · Eugene, OR · Newnan, GA · Bend, OR · Wahoo, NE · Thomasville, GA · Corvallis, OR · McMinnville, OR · Stevensville, MT · Knoxville, TN · Kissimmee, FL · Aliso Viejo, CA · Syracuse, NY · McLean, VA · Buffalo, NY · Metairie, LA · St. Louis, MO · Norwalk, CT · Tucson, AZ · Virginia Beach, VA · Edina, MN · Hoboken, NJ · Cleveland, OH · Indianapolis, IN · Milwaukee, WI · South Bend, IN · Bismarck, ND · Chagrin Falls, OH · Hunt Valley, MD · Orland Park, IL · Anchorage, AK · La Vista, NE · Cary, NC · Fremont, NE · Irving, TX · Hardinsburg, KY · Brandenburg, KY · Lincoln, NE · Minneapolis, MN · Red Bank, NJ · Jacksonville, FL · Seattle, WA · Palm Beach Gardens, FL · Palm Beach, FL · Dayton, OH · Golden Valley, MN · Urbandale, IA · Lubbock, TX · Columbus, OH · Providence, RI
…different and how you can make your mark as a Senior Software Engineer at Marsh…
Added 14 mins ago
Senior Quality Engineer
Biolab Holdings, Inc.
Mesa, AZ
EmeraNova is seeking a motivated and innovative Senior Quality Engineer to join our team. This is a sustaining-focused role supporting ongoing commercial manufacturing at our Mesa, AZ…
Added 15 mins ago
Senior Associate, Integration/Test Engineering
L3Harris Technologies
Alpharetta, GA
…flying-probe systems and JTAG Technologies boundary-scan tools. The engineer will develop and validate production test programs, improve fault coverage and diagnostic resolution, reduce…
Added 15 mins ago
Lead, Electrical Interconnect Engineer (Cable & Harness Design)
L3Harris Technologies
Orlando, FL
Job Title: Lead Interconnect Electrical Engineer (Cable & Harness Design)
Added 18 mins ago
A
Quality Engineer
Actalent
Torrance, CA
- $100,000 to $180,000 USD / year
OverviewThe Quality Engineer ensures customer quality requirements are understood, documented, and met. This role supports new customer onboarding, manages audits, improves quality…
Added 18 mins ago
Cad Design Engineer
Actalent
Torrance, CA
Work EnvironmentThe CAD Design Engineer works in a highly technical, engineering-focused environment that centers on transforming legacy 2D drawings into accurate 3D models for production.…
Added 18 mins ago
A
Tooling Engineer
Actalent
Torrance, CA
- $60 to $75 USD / hour
…implementing precision tooling systems essential for efficient, high-quality, large-scale…
Added 18 mins ago
A
Validation Engineer (Contractor)
Actalent
Oceanside, CA
- $60 to $80 USD / hour
Work EnvironmentThis role is fully onsite, working five days per week at a biopharmaceutical manufacturing facility in Oceanside, CA
Added 18 mins ago
A
Manufacturing Engineer
Actalent
Beloit, WI
- $33.5 to $41 USD / hour
Job Title: Manufacturing EngineerJob DescriptionThe Manufacturing Engineer will develop, optimize, and maintain manufacturing processes and documentation to support both new product…
Added 18 mins ago
Hardware Support Engineer, RDPI Global Engineering Hardware Development
Amazon.com Services LLC
Westborough, MA
…Hardware team is seeking a motivated and hands-on Hardware Support Engineer to join our GE HW Field Service Tech team. This team operates in a multi-disciplinary environment alongside…
Added 19 mins ago
MP
Quality Engineer I
MESA POWER SOLUTIONS LLC
San Antonio, TX
- $75,000 to $85,000 USD / year
The Quality Engineer is responsible for supporting the development, implementation, and continuous improvement of quality systems and manufacturing controls that ensure Mesa products and…
Added 21 mins ago
Rotational Engineer
Oshkosh Corporation
Oshkosh, WI
The Rotational Engineer participates in a selective two-year development program designed to help early-career engineers explore broadly, grow quickly, and discover where they can make…
Added 22 mins ago
Structural Engineering Intern - Summer 2027
AtkinsRealis USA Inc.
United States
Must have completed 60 hours towards a Civil Engineering degree from an ABET accredited program by the start of the internship (Summer 2027) · Candidate must have a valid US driver’s license

Amazon.com Services LLC

Hardware Support Engineer, RDPI Global Engineering Hardware Development

Westborough, MA, United States

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Job details

Posting language: English
Posted: Oct 26, 2026

Original job description

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you'll fit right in here at Amazon Robotics.

We are a smart team of doers who work passionately to apply advances in robotics and software to solve real-world challenges that will transform our customers' experiences in ways we can't even imagine yet. We invent every day. We are Amazon Robotics and we will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling, and fun.

Job Overview

Amazon Robotics Delivery and Packaging Innovation (RDPI) Global Engineering Hardware team is seeking a motivated and hands-on Hardware Support Engineer to join our GE HW Field Service Tech team. This team operates in a multi-disciplinary environment alongside hardware engineers, controls engineers, test engineers, and test technicians dedicated to advancing sustainable packaging automation and robotics technologies that fulfill millions of customer orders every day.

In this role, you serve as the vital link between lab/on-site field testing activities and the RDPI GE HW Test Engineering team, ensuring maximum performance and reliability of advanced packaging automation and robotics systems during testing, deployment, and validation. You will provide hands-on troubleshooting and repair support of RDPI hardware platforms, including Universal SmartPac (USP), Olympus, Velocity, and Gen14 - to name a few - across laboratory and field environments during R&D, design verification, and production deployment phases. Working hand-in-hand with Test Technicians and Test Engineers, you will support site acceptance testing (SAT), design verification testing (DVT), and execute hardware troubleshooting, equipment recovery, root cause analysis, and continuous improvement initiatives across Amazon's fulfillment network.

You will develop and implement diagnostic solutions, escalation processes, standard operating procedures, and preventative maintenance protocols for the RDPI hardware product suite. You will proactively monitor system performance, identify trends, and provide "voice of the field" feedback to development and test engineering teams. This role requires independent judgment and comfort working with ambiguity in a complex, fast-paced, high-throughput environment where multi-tasking is essential.

Key job responsibilities Provide on-site hands-on troubleshooting, repair, and hardware support for RDPI automation and robotics systems at Amazon Labs, Fulfillment Centers (FCs) and Sortation Centers (SCs) across North America

Execute and support SAT, DVT, and functional testing activities in both lab (BOS35) and field environments, working alongside Test Technicians, Test Engineers, and Hardware Design Engineers.

Identify, analyze, and resolve mechanical, electrical, and electro-mechanical system issues across the RDPI hardware product suite (USP, Olympus, Gen14, Velocity and emerging platforms)

Design and implement electro-mechanical tools, fixtures, and diagnostic solutions to minimize troubleshooting time and reduce machine downtime

Develop and implement proactive monitoring tools and methods to measure safety, reliability, and performance of RDPI hardware systems in the field

Create escalation processes, standard operating procedures (SOPs), and preventative maintenance protocols for RDPI hardware

Conduct root cause analysis (RCA) and failure investigations, documenting findings and driving corrective actions back to the HW development and test engineering teams

Design and lead training sessions and develop training content for on-site test technicians and site Reliability & Maintenance Engineering (RME) teams

Develop and implement spare parts management recommendations and processes for field-deployed RDPI hardware

Produce performance reports and provide "voice of the field" feedback to HW development, test engineering, and program teams

Oversee and provide technical guidance to Test Technicians during field deployments, ensuring adherence to test plans and safety protocols

Partner with site-level RME teams to maximize RDPI hardware system performance during and after testing campaigns

Up to 75% travel expected

A day in the life As a Hardware Support Engineer on the RDPI GE HW Field Service team, your day begins by reviewing system performance data and field test reports from active deployment sites. Perhaps overnight testing at a New Jersey FC revealed an intermittent sensor fault on a USP machine, or a part failed at a New York site and a spare is not available. You analyze metrics to identify trends and risks, developing de-risking actions for the weekly business review with your Test Manager.

You troubleshoot remotely with on-site test technicians via video, walking them through diagnostic procedures for an electro-mechanical issue. Later that morning, you travel to an active testing site to conduct a hardware audit on a newly deployed Olympus system, gathering feedback from the site RME team and coordinating with the Test Engineer who owns the test plan.

In the afternoon, you're hands-on with the hardware - swapping a suspect actuator assembly, running functional checks, and documenting your findings in a detailed failure investigation report. You design a quick diagnostic fixture to help technicians isolate a recurring conveyor alignment issue more efficiently. Before wrapping up, you coordinate with the BOS35 Test Manager and Supervisor on the next week's field deployment schedule, update your SOPs based on lessons learned, and present a root cause summary to the HW development team that will influence the next design iteration.

We are open to hiring candidates to work out of: Boston, MA (BOS35) with up to 75% travel required to Amazon Fulfillment Centers and Sortation Centers across North America.

About the team Our GE HW Field Service Tech team is part of the RDPI Global Engineering Hardware Engineering organization. We operate in a highly collaborative, multi-disciplinary environment working alongside hardware engineers, software engineers, controls engineers, reliability engineers, test engineers, and operations teams. Our field service team provides critical hands-on support to ensure RDPI hardware platforms perform reliably during testing, validation, and deployment across Amazon's fulfillment network.

We focus on bridging the gap between lab-based development and real-world field performance - our team is the eyes, ears, and hands of the HW Test Engineering organization in the field. We work backwards from the technician and site operator experience to identify hardware deficiencies, communicate risk, and propose mitigation strategies. Our hands-on approach to testing, troubleshooting, and investigating puts us in the shoes of operators and technicians in the field. We work backwards from these insights to satisfy engineering requirements, partnering with safety, hardware, software, controls, and cross-functional support teams.

Our work spans the entire product development lifecycle - from early design verification and factory acceptance through site acceptance testing and continuous improvement of deployed systems across hundreds of fulfillment centers in North America. What sets our team apart is our direct, hands-on engagement with the hardware at scale, ensuring our automation solutions deliver exceptional performance, reliability, and quality. Our contributions directly impact Amazon's sustainability goals, operational efficiency, and the customer experience for millions of packages shipped daily.

We're responsible for field support of diverse automation technologies including Universal SmartPac (USP), EcoPac, Assisted Bagging, URL-SLAM, UIS 2.0 (Universal Item Sortation), ASAD (Automatic Scanning at Dock Door), Olympus, Gen14, and emerging Pack Assist technologies. Basic qualifications

Experience managing lab resources, equipment, and supplies Preferred qualifications
Bachelor's degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or related STEM discipline (or equivalent hands-on experience)
Experience in field service, commissioning, or site acceptance testing of industrial automation, robotics, or packaging machinery
Experience with hardware functional testing (L1–L4), design verification testing (DVT), and factory/site acceptance testing (FAT/SAT)
Experience designing electro-mechanical diagnostic tools, fixtures, or jigs to support troubleshooting
Experience developing standard operating procedures (SOPs), preventative maintenance protocols, or training content for technical teams
Experience with root cause analysis methodologies (5-Why, Fishbone, 8D, etc.)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, MA, Westborough - 90,400.00 - 158,200.00 USD annually

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More about this job

Skills

Robotics
Packaging
Troubleshooting
Hardware platforms
Root cause analysis
Process improvement
Monitor system performance
Multitasking
Design hardware
Mechanical tools
Troubleshoot
Assembly
Customer experience
Automation technology
SLAM
Mechanical engineering
Electrical engineering
Mechatronics
Recruitment
Mental health

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Work requirements

Jobs in the United States