Jobs in the United States

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Added 11 mins ago
Marketing & Communications Manager
Belmond
Remote, United States
As our Marketing & Communications Manager, you are the architect of a Belmond Caribbean brand story. Reporting to the Brand Associate Director, and working closely with the Area Managing…
Added 19 mins ago
UO
Finance Program Manager, Crown Institute
University of Colorado Denver
Boulder, CO
- $75,000 to $85,000 USD / year
The Finance Program Manager provides advanced financial administration support for a complex portfolio of federally and non-federally sponsored research projects within the Institute. This…
Added 32 mins ago
Chief Operating Officer
BEAM Circular
Remote, United States
…integrator, and the Chief Executive Officer’s most senior operating partner. The COO is responsible for translating BEAM’s strategy into effective execution by overseeing organizational…
Added 37 mins ago
Director, Global Supply Center Strategy & Growth
ThermoFisher Scientific
Waltham, MA
The Director, Global Supply Center Strategy & Growth will serve as the global business leader for Thermo Fisher Scientific’s Supply Center channel, with end-to-end accountability for…
Added 50 mins ago
Y&
Field Training Manager
Yum & Chill Restaurant Group LLC
Warren, NJ
- $85,000 to $105,000 USD / year
The Field Training Manager (FTM) will directly report to the VP Operations and will have a dotted line accountability to the Director of Operations, and or Senior Vice President. The Field…
Added 1 hour ago
Manager, U.S. Health Care Benefits Administration
Ford Motor Company
Dearborn, MI
The Manager, U.S. Health Care Administration leads the operational excellence, administration, and execution of Ford's U.S. health care benefits programs. This role partners closely with…
Added 1 hour ago
Online Teaching and Learning Support Specialist
Helena College
Helena, MT
Added 2 hours ago
Human Resources Manager
Shape Corporation
Athens, AL
Position Summary: Responsible for developing and managing human resources processes, policies and programs for Shape Corporation manufacturing facility(ies) or region(s). Major areas of…
Added 3 hours ago
M
Senior Security Project Manager
Microsoft
GA · Atlanta, GA · Atlanta
- $97,600 to $206,400 USD / year
The Senior Security Project Manager position reports to the CO+I Physical Security Delivery Director. You should be an experienced team player, possess demonstrated communication,…
Added 3 hours ago
M
Senior Director, Engineering Leader
Microsoft
WA · CA · Redmond, WA · Mountain View, CA · Redmond · Mountain View
- $142,800 to $304,200 USD / year
The successful candidate will be an experienced people manager and leader of leaders who combines executive-level organizational leadership with credible technical depth. You will remain…
Added 3 hours ago
AH
Lab Manager
Atria Health and Research Institute
Beverly Hills, CA
- $120,000 to $160,000 USD / year
Atria is seeking a Laboratory Manager to our west coast expansion in Beverly Hills, CA. This position will oversee the collection, processing, and testing of in-office orders of waived and…
Added 4 hours ago
Field Reimbursement Manager (South Florida/Puerto Rico) - Job ID: FRMSFPR
Ascendis Pharma
Remote, United States
…Human Resources team (specifically from: Talent Acquisition Partner or Human Resources Director) is not allowed. If this occurs your ownership of these candidates will not be…
Added 4 hours ago
Senior Manager, Statistical Programming - Job ID: 2068
Ascendis Pharma
Remote, United States
…Human Resources team (specifically from: Talent Acquisition Partner or Human Resources Director) is not allowed. If this occurs your ownership of these candidates will not be…
Added 4 hours ago
General Manager
Pizza Hut
Worcester, MA
Partner with Field Marketing Manager and Director of Field Compliance to Grow Sales and Partner with Community
Added 4 hours ago
General Manager
Pizza Hut
W Springfield, MA
Partner with Field Marketing Manager and Director of Field Compliance to Grow Sales and Partner with Community
Added 5 hours ago
Communications Manager - Sales
Gartner
Stamford, CT
Gartner is seeking a Manager, Global Business Sales Communications, to help inform, engage and inspire associates across our Global Business Sales organization. In this role, you will…
Added 5 hours ago
Director, Global Total Rewards, People Operations & HR Technology
Clinigen
Remote, United States
In this role, you will shape global compensation, benefits and incentive programs while also leading People Operations, HR systems, payroll governance, workforce data and reporting. You…
Added 5 hours ago
Director, Organizational Effectiveness & Culture Transformation
Clinigen
Remote, United States
Clinigen is seeking a bold, pragmatic and commercially minded Director of Organizational Effectiveness & Culture Transformation to help shape how our global organization works, leads and…
Added 5 hours ago
Manager, Contract Manufacturing
Simple Mills
Remote, United States
The Manager of Contract Manufacturing is a critical role on Simple Mills’ Manufacturing team, supporting performance and growth across the contract manufacturing & repacking network for the…
Added 5 hours ago
Program Manager, Syphilis Free Start
Evidence Action
Remote, United States
At Evidence Action, your colleagues are your greatest asset. You'll partner with high-caliber colleagues in an environment blending innovation, autonomy, and teamwork. Our team excels in…
Added 5 hours ago
Customer Service Manager
L-Nutra
Remote, United States
…spends its time on customers rather than workarounds. You'll partner closely with the Director of Customer Service on the bigger moves - retention, automation, and the member experience for…
Added 5 hours ago
Business Development
Briljent
Remote, United States
Position Title: Business Development (Level 1 [Associate], Level 2 [Manager], Level 3 [Director])
Added 5 hours ago
People Operations Business Partner
Rezilient Health
Remote, United States
Rezilient is seeking a People Operations Business Partner to help build and scale the people programs, manager support, and employee experience practices that enable our teams to do their…
Added 5 hours ago
Associate Business Analyst
Claritas Rx
Remote, United States
…delivery cadences with data partners, escalating to the Engagement Manager only when partner alignment cannot be achieved at the working…
Added 5 hours ago
Regional Sales Manager - Central or Natural Channel
Simple Mills
Remote, United States
We’re Hiring for Two Regional Sales Manager Opportunities

Amazon.com Services LLC

Enterprise Customer Success Manager, ASCS, Amazon Freight

Nashville, TN, United States
Bellevue, WA, United States
Santa Monica, CA, United States
Chicago, IL, United States

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Job details

Posting language: English
Posted: Oct 30, 2026

Original job description

Amazon Freight, a key pillar within Amazon Supply Chain Services (ASCS), is looking for a Customer Success Manager to join our Enterprise Account Management team. This is a customer facing relationship management role within our commercial organization. You will serve as the primary operational partner for Amazon Freight's largest enterprise shippers, owning the customer relationship, identifying systemic issues that impact their experience, and coordinating cross functional teams to drive resolution.

Key job responsibilities

Own the enterprise customer operational relationship across all freight modes (TL, IMDL, LTL), serving as the single threaded point of contact for your accounts' operational points of contact
Identify systemic operational defects impacting your accounts using performance dashboards and customer feedback. Quantify the problem in dollars, loads, and retention risk
Coordinate cross functional teams to resolution: gather customer insights, understand requirements, bring the right internal teams together, align on the path forward, and ensure we deliver. You don't solve problems alone but you own making sure they get solved
Own the customer facing performance narrative. Lead Quarterly Business Reviews, produce recovery plans during performance degradation, and proactively communicate progress on open issues with timelines and measurable targets
Own escalation communication to customer executives when something goes wrong: what's happening, what we're doing about it, and how we're tracking toward resolution
Own internal reporting, including MBRs, account bridges, and leading inspection mechanisms for your accounts. Report out on performance metrics, cost inputs, and customer KPIs
Influence customer operations to drive optimal inputs that lower our costs. Define what good looks like, measure it, and partner with customers to change how they operate
Activate structured recovery programs before the customer escalates

A day in the life Your day starts with account health dashboards, spotting a detention-charge trend at one customer's facilities and digging into its cause. By midmorning you're briefing a customer's regional transportation director on performance, then rallying ops and pricing partners on a structural issue hitting multiple facilities. After lunch you build your MBR narrative, quantifying your team's impact and open items. Later you lead a working session with operations and product on a fix to prevent recurring defects, then close by updating a customer VP on a two-week escalation, showing progress against committed targets.

About the team The Enterprise Customer Success team is newly formed within Amazon Freight's commercial organization. This team serves as the single threaded relationship owner for our largest customers' operational points of contact. We exist to ensure that every enterprise shipper on our platform experiences the service level we committed to, and when they don't, we coordinate the teams that fix it. Basic qualifications

Experience positioning and selling innovative solutions to new and existing customers and market segments
Bachelor's degree or equivalent
Experience with sales CRM tools such as Salesforce or similar software
Experience with Microsoft Office products and applications Preferred qualifications
5+ years of B2B or enterprise sales with a focus on hunting new business experience
Knowledge of procurement and source to pay processes and solutions or equivalent experience
Experience identifying trends and needs to improve an already closed large-scale technology deal

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Santa Monica - 113,100.00 - 160,000.00 USD annually USA, IL, Chicago - 113,100.00 - 160,000.00 USD annually USA, TN, Nashville - 101,800.00 - 144,400.00 USD annually USA, WA, Bellevue - 113,100.00 - 160,000.00 USD annually

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Skills

Supply chain management
Reporting
Inspection
Sales
Salesforce
Microsoft Office
Procurement
Customer service
Recruitment
Mental health

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