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Senior Fullstack Developer
Insight Global
Remote, United States
- $185,000 to $200,000 USD / year
Added 2 mins ago
Principal Software Engineer
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Bellevue, WA · Santa Clara, CA
…using technologies such as backend micro-services in Java, Python, and in collaboration with our UX team for frontend work in Angular and…
Added 2 mins ago
Director, Data Engineering
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CT-Work@Home, CT · NJ-Work@Home, NJ · NY-Work@Home, NY · MA-Work@Home, MA
Sufficient programming experience to understand and review Python or comparable data-engineering code.
Added 6 mins ago
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Research Associate - In Vivo Molecular Neurotechnology
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San Francisco, CA
- $95,000 to $120,000 USD / year
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Added 11 mins ago
Lead Data Scientist
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United States
Expert-level SQL and Python, and experience working in modern data and ML ecosystems.
Added 11 mins ago
Data Analyst Claims
Mercury Insurance Services, LLC
United States
Added 12 mins ago
Business Analyst, Customer Experience, Amazon Air, Amazon Air - Customer Experience
Amazon.com Services LLC
Bellevue, WA
Added 14 mins ago
Staff Software Engineer
Intuit
Mountain View, CA
Bring your whole self to work. Join Intuit as a Staff Software Developer on the QuickBooks Online team! Intuit is a 35 year old startup and constantly disrupts itself by identifying major…
Added 14 mins ago
Staff Software Engineer
Intuit
Mountain View, CA
Bring your whole self to work. Join Intuit as a Staff Software Developer on the QuickBooks Online team! Intuit is a 35 year old startup and constantly disrupts itself by identifying major…
Added 14 mins ago
Staff Software Engineer
Intuit
Mountain View, CA
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Added 19 mins ago
Software Developer – Entry Level
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Added 21 mins ago
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Embedded Software Engineer
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Added 21 mins ago
Data Scientist
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W4
Financial Data Analyst
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Familiarity with Python, Java, or other programming languages.
Added 23 mins ago
Ethernet NIC System Architecture
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Hands-on software coding: C/C++, Python and Linux drivers
Added 23 mins ago
DFT Lead Engineer
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It is expected that you can code using TCL, PERL, RUBY, PYTHON, C++ or similar.
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DFT Engineer
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Added 23 mins ago
DFT Engineer
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Application & Support Engineer, Optical
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Added 24 mins ago
DIRECTOR/SR. DIRECTOR, STRATEGY, INSIGHTS & ANALYTICS
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Strong analytical skills with proficiency in data visualization tools (e.g., Tableau, Power BI) and statistical analysis software (e.g., R, Python).
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Director of FP&A and Business Intelligence
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Understanding of coding languages and analytical models (SQL, Python, data warehouses, machine learning models)
Added 29 mins ago
Hardware Design Engineer Intern
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Coursework or project experience in a programming or scripting language such as Python, C, C++, or MATLAB.
Added 29 mins ago
Graduate Software Engineering Intern
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…etc.), and language development such as C/C++, C#, Go, and Python are…
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Data Management Analyst
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Python for profiling and automating governance tasks

Amazon.com Services LLC

Business Analyst, Customer Experience, Amazon Air, Amazon Air - Customer Experience

Bellevue, WA, United States

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Job details

Posting language: English
Posted: Nov 7, 2026

Original job description

Amazon Air operates more than 100 flights a day across North America and is growing fast. The Customer Experience (CX) team owns the analytical frameworks that connect fleet performance, network operations, and on-time delivery outcomes for customers. We are looking for a Business Analyst who can work on complex, ambiguous problems and turn operational data into clear, actionable insights. You will build and maintain the metrics, dashboards, and data pipelines that drive daily and weekly decision-making across the Amazon Air network. Your work will directly shape how the team understands and improves delivery performance for customers.

Key job responsibilities

Own the design, development, and maintenance of operational dashboards and performance metrics that track delivery quality across the Amazon Air network, including DEA (Delivery Experience Attainment) and related indicators.
Identify and investigate delivery performance gaps by diving deep into large, complex datasets across multiple data sources including Redshift, Andes, PerfectMile, and DataCentral.
Build and maintain ETL pipelines and automated reporting solutions that reduce manual effort and improve the speed and accuracy of operational insights.
Own the Misbucketing AIR process - identifying packages incorrectly attributed to Air operations and driving corrections through data - and continuously improve the intake and classification workflow.
Support the AirWatch program by maintaining and improving dashboards that provide visibility into aircraft out-of-service events and their downstream impact on delivery performance.
Partner with supply chain managers and operations leaders to translate business questions into analysis requirements, and present findings to senior stakeholders.
Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis validation, and documentation - ensuring pipelines and dashboards can be independently maintained by others.
Apply generative AI tools to accelerate insight generation and automate routine monitoring and reporting workflows.

A day in the life On Monday, a delivery performance gap surfaces overnight. You pull the data, trace it to a root cause in the misbucketing pipeline, and have a draft fix to the data engineering team before the morning stand-up. On Wednesday, an ops leader needs to understand why one gateway is running 15% above its defect target. You build the breakdown, identify the two drivers, and present a one-page summary that gets acted on the same day. By Friday, you have pushed an updated dashboard to production, cutting a three-hour manual reporting process to fifteen minutes. The team uses it in Monday's business review. No two weeks look the same.

About the team Amazon Air's Customer Experience team sets the course for delivering more promises on time across a fast-growing network. We spot risks before they hit customers, and we build the mechanisms that turn a single root cause fix into a lasting improvement across the network. We work directly with flight planning, linehaul, and data science teams to turn operational insight into action. We use GenAI to automate manual work so we can spend more time solving the next problem instead of reporting on the last one. We are a small, hands-on team. Every person owns real outcomes, not just analysis. Basic qualifications

3+ years of tax, finance or a related analytical field experience
5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience
3+ years of business or financial analysis experience
Bachelor's degree or equivalent
Experience defining requirements and using data and metrics to draw business insights
Experience with Excel
Experience with SQL
Experience making business recommendations and influencing stakeholders
Experience developing, deploying and managing AI products at scale Preferred qualifications
Experience partnering with business leaders in highly complex and dynamic business settings
Experience with SQL and database technologies such as AWS Redshift and expertise in performance tuning and scaling in a DWH environment
Experience in ETL management/data pipeline
Experience utilizing R or Python
Experience in program management, logistics, operations, supply chain, transportation, or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 82,700.00 - 130,100.00 USD annually

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More about this job

Skills

Customer experience
Decision making
Amazon Redshift
Data engineering
Reporting
Workflow
Supply chain management
Documentation
Microsoft Excel
VBA
Data visualization
Tableau
Financial analysis
SQL
AWS
R
Python
Program management
Logistics
Recruitment
Mental health

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