Jobs in the United States

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Technical Program Manager
Cushman & Wakefield
Saint Louis, MO
The Program Manager is responsible for leading and overseeing complex programs composed of multiple, interrelated projects to ensure delivery aligns with strategic business objectives,…
Added 1 min ago
CO
Financial Analyst II - Colorado Springs Airport
City of Colorado Springs
Colorado Springs, CO
- $41.12 to $49.36 USD / hour
In this position you will provide assistance to the Manager of Finance at the Colorado Springs Airport. Your work will include most aspects of finance functions related to the Airport,…
Added 1 min ago
Digital Services Consultant- Hybrid - 80% Remote
County of Wake, NC
Raleigh, NC
…Technology’s new Project Management Office, blending hands-on process and service improvement, project consultancy, training and capacity building and responsible AI adoption support. We’re…
Added 1 min ago
Civil - Senior Engineering Technician - Water
Black & Veatch Family of Companies
Houston, TX
May participate and lead process improvement and change management activities
Added 2 mins ago
SIOP Manager - Pneumatics Platform
IDEX
Rutherford, NJ
The Master Production Scheduler & SIOP Manager is responsible for leading the end-to-end planning process to ensure customer demand, inventory investment, manufacturing capacity, and…
Added 2 mins ago
Sr. Manager, IT Business Partner - Finance
BD (Becton, Dickinson and Company)
Franklin Lakes, NJ
…definition of new opportunities to maximize technology and/or process redesign to advance business…
Added 2 mins ago
Sr. Manager Supply Chain Excellence (Regional TPM / Opex manager with focus on Autonomous Maintenance)
Mondelez International
East Hanover, NJ
IL6S (Integrated Lean Six Sigma) is the Operational excellence program globally deployed in Mondelez International. It is an approach to business management that emphasizes continuous…
Added 2 mins ago
Manager, Sourcing EM Repack & Warehousing
Mondelez International
East Hanover, NJ
…strategies for spend categories and support the continuous improvement and standardization of the strategic sourcing…
Added 2 mins ago
Senior Manager Distribution Engineering & Technology
J&J Family of Companies
Raritan, NJ
The Senior Manager, Distribution Engineering & Technology – Americas Deliver Excellence provides strategic leadership, governance, and technical oversight for the end-to-end distribution…
Added 2 mins ago
Senior Manager, Global Transportation Process & Transformation
J&J Family of Companies
New Brunswick, NJ
The Senior Manager will initially play a leading role in the deployment and stabilization of Global Transportation Strategic program(s) and eventually own and support broader transportation…
Added 2 mins ago
STEP Field Sales Rep - Surgical
Medtronic
New Brunswick, NJ
Participate in project reviews and implement process improvement recommendations.
Added 2 mins ago
Manager, Enterprise & Integration Architect
J&J Family of Companies
New Brunswick, NJ
DePuy Synthes is recruiting for a Manager, Enterprise & Integration Architect, located in New Jersey.
Added 2 mins ago
SO
Accounts Payable Accounting Analyst
Subaru of America
Camden, NJ
- $76,000 to $90,000 USD / year
…prioritization, training, and quality review for external business process outsourcing (BPO) resources that are part of the shared services center. Serves as a subject matter expert (SME)…
Added 2 mins ago
A
Project Advisor - Professional Services (Enhanced Time / Workforce Manager)
ADP
Parsippany, NJ
- $26.68 to $49.86 USD / hour
Share input on process improvement and product enhancement opportunities
Added 2 mins ago
Director, Contracting Systems, Governance and Operations
Bristol Myers Squibb
Princeton, NJ
Own the single governed template library, template selection guidance, and the change-control process for template and fallback updates, including the monthly template-improvement sweep…
Added 2 mins ago
Food Safety Program Manager II, WWGS Retail Food Safety
Amazon
JERSEY CITY, NJ
…and the 3P auditor relationship healthy and productive. The Program Manager II leads the Worldwide Grocery Stores retail food safety audit program, partnering with a third party audit…
Added 2 mins ago
District Operations Manager
Primo Brands
Jersey City, NJ
We are currently seeking a District Operations Manager to be in Jersey City, NJ . The primary responsibilities will include managing and overseeing assigned operations team on a day-to-day…
Added 2 mins ago
Lead Technical Program Manager - Portfolio Manager
JPMorgan Chase
Jersey City, NJ
As a Lead Technical Program Manager at JPMorganChase within Enterprise Technology Infrastructure Platforms Foundational Services team, you will own end-to-end delivery of large-scale…
Added 2 mins ago
Technical Writer (Remote)
GovCIO
Trenton, NJ
Works closely with project manager to address any communications gaps, update and maintain team communication plan, support the team in implementing communications plan and identify…
Added 2 mins ago
Program Manager
Zayo
Trenton, NJ
The Program Manager will work with the Sr. Manager, Business Performance to support a Customer Program and to serve as national Project Delivery (PD) liaison, identifying best practices,…
Added 2 mins ago
PATIENT SERVICES MANAGER
Compass Group, North America
Trenton, NJ
Drive patient satisfaction through team engagement, service follow-up, and continuous improvement.
Added 3 mins ago
Manager - IT Service Management
Maximus
Trenton, NJ
Advance ITSM Process Excellence: Apply ITIL best practices across Request, Knowledge, Incident, Change, Problem, and Asset Management while leading process improvement and service…
Added 3 mins ago
Group Product Manager, Privacy
Ford Motor Company
Trenton, NJ
As a Group Product Manager, you will lead a small team solving core customer problems. The solutions you help to champion will create an elevated customer experience.
Added 3 mins ago
GA
Sr Technical Program Manager
GE Aerospace
Trenton, NJ
- $95,000 to $150,000 USD / year
Working as the Program Manager – Global Mobility & Talent Management Technology, you will be responsible for working in lock-step with application or domain leaders acting as a senior…
Added 3 mins ago
Digital Program Manager
Datavant
Trenton, NJ
Contribute to process improvement initiatives by identifying inefficiencies and recommending enhancements to workflows, tools, and client experiences.

Amazon.com Services LLC

Account Manager, DSP Shared Services

Nashville, TN, United States

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Job details

Posting language: English
Posted: Oct 26, 2026

Original job description

The Americas Deliver Service Partner (NA DSP) team partners with entrepreneurial individuals across the globe to build sustainable and scalable delivery capacity so that Amazon can continue to delight customers with fast, efficient, and bar-raising fulfillment of their orders. Equal parts advisor and operating partner, Amazon’s team of Business Coaches assist our DSP business owners as they build and grow successful last-mile package delivery businesses. As trusted advisors, Business Coaches work alongside DSPs to help solve their biggest challenges at a programmatic level, influence their business planning and strategy, and look around corners to identify obstacles and recommend solutions, ensuring DSP owners make effective business decisions and are set up for success.

The DSP Shared Services team (DSS) is the backbone of the Americas DSP organization, and it is their workstreams that enable the scale of the program. This Account Manager, DSP Shared Services, will be responsible for providing support on day-to-day processes that enable DSPs to continue to grow and succeed within the last mile network. This role will use complex problem-solving skills, manage multiple high-visibility priorities, and maintain a keen attention to detail and the ability to work in a fast-paced environment with ambiguous situations.

The DSS Account Manager role will be expected to support direct inquiries from DSP program teams as well as DSPs. These support requests help keep the DSP day-to-day business operations running and can range from invoice inquiries and administrative support of systems and onboarding to fleet concerns. DSS was created to help DSPs and Business Coaches to scale; you must have a strong passion for accountability, setting high standards, and driving results through focus on improving existing and future state operations, systems, and processes. The ideal candidate will be able to think big to create a long-term plan and influence leaders but have exceptional tactical skills to drive day-to-day implementation. They will be able to learn quickly and become subject-matter experts in several different fields.

Key job responsibilities

Providing introductory information to new DSPs, setting up accounts and providing guidance through initial onboarding and launch.
Conducting DSP training (in person and virtual) across several product types.
Supporting the DSP intake process, solving simple and complex issues from a variety of topics.
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Communicating with customers through various channels and responding promptly to inquiries.
Maintaining customer records by updating account information within Salesforce.
Developing long-term solutions using field experience and data-driven assumptions

A day in the life As an Account Manager, DSP Shared Services, you will be responsible for specific tasks or workstreams that enable the onboarding, launch, or ongoing support of a DSP owner. You will develop mechanisms to identify problems that can be solved at scale and work cross-functionally to build solutions to improve efficiency and reduce manual errors of standard work. You’ll accomplish this by analyzing problems, discovering insights, delivering recommendations, and driving change through internal stakeholder teams.

About the team At Amazon Last Mile, our goal is to provide customers with an incredible package delivery experience through the last mile of the order. To achieve this goal, we partner with a network of small independent delivery businesses (Delivery Service Providers) and the independent contractor community (Amazon Flex) to deliver customer orders. Utilizing continuous improvement initiatives and creative thinking, our Delivery Station teams ensure that millions of packages reach their final destination as efficiently as possible. Basic qualifications

Experience analyzing data and best practices to assess performance drivers
Experience with Excel
Be able to travel up to 10% to assigned stations and to conduct training and lift up to 10lbs while at station Preferred qualifications
1+ years of sales or account management experience
Experience analyzing key open issues and resolution metrics for each of the managed accounts
Experience in relationship management within technology, start-ups, or SaaS Platforms

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TN, Nashville - 47,500.00 - 83,100.00 USD annually

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