Online Customer Service Representative

Online Customer Service Representative We are seeking a friendly, dependable Online Customer Service Representative to assist customers through email, chat, and other digital channels. The ideal candidate communicates clearly, solves problems efficiently, and creates a positive customer experience. ## Responsibilities - Respond promptly and professionally to customer questions - Resolve order, account, product, and service concerns - Document customer interactions accurately - Escalate complex issues to the appropriate team - Follow company policies and customer-service procedures - Maintain a courteous, helpful attitude in every interaction ## Qualifications - High school diploma or equivalent - Strong written and verbal communication skills - Basic computer and data-entry proficiency - Excellent organization and problem-solving skills - Ability to work independently in a remote environment - Previous customer service experience preferred