Studio Experience Coordinator

Studio Experience Coordinator (New York City / Brooklyn) Full-time | In-person | Reports to: Studio Area Manager

About the Role We are hiring a Studio Experience Coordinator to serve as the operational heartbeat and client experience owner of our New York studios. This is a high-performance, high-touch leadership role for someone who thrives in fast-paced, service-driven environments where standards are non-negotiable and experience is everything. You will lead the flow of the studio from the front, owning the client journey, operational execution, and real-time coordination between our front-of-house experience team and master tailoring specialists.

Why This Role Is Different At alts, we are not running a traditional retail or alterations business.

We operate at the intersection of:

• Elevated service experience
• Precision craftsmanship
• High-volume operational execution
• Deep client trust and personalization

Every client interaction is intentional. Every detail matters. Every experience is designed to feel elevated, seamless, and human. This is a role for someone who has already mastered high-touch service environments and is ready to step into true operational ownership of a studio experience. What You Will Own Client Experience Leadership

• Own the end-to-end in-studio client journey, from arrival to pickup
• Set the tone for a warm, elevated, highly structured hospitality experience
• Ensure every interaction reflects a consistent, elevated-level standard of service
• Continuously refine the in-studio experience based on client feedback and observation

Studio Operations & Flow

• Manage daily studio flow, ensuring smooth coordination between front-of-house and tailoring teams
• Oversee appointment scheduling, check-in/check-out, and client routing
• Maintain real-time visibility into studio capacity, bottlenecks, and production flow
• Ensure all garments move accurately and efficiently through the system

Quality, Standards & Execution

• Enforce strict quality control standards on all incoming and outgoing garments
• Ensure adherence to structured ticketing, tracking, and workflow systems
• Partner closely with tailoring leadership to ensure timelines and expectations are met
• Identify breakdowns in process and implement immediate, practical solutions

Team Coordination & Culture

• Act as the on-the-floor leader setting pace, tone, and operational discipline
• Support and coach front-of-house team members in real time
• Reinforce a culture of accountability, ownership, and service excellence
• Partner with leadership on staffing, scheduling, and performance feedback loops

Attribute

• You are a High-Touch Hospitality Professional. You are warm, charismatic, and instinctively elevate every interaction, viewing client experience as a competitive advantage.
• You are Standards-Driven & Detail-Obsessed. You pride yourself on operational precision, systematic organization, and ensuring every client journey is flawless.
• You are a Proactive Owner. You take full accountability, approach challenges with creative solutions, and thrive in a structured, performance-driven environment.
• You are Mission-Aligned. You are motivated by our goal to modernize the industry and combine old-world craftsmanship with a contemporary, ethical approach.
• You are a skilled communicator.
• You are thoughtful, anticipating the needs of your team and clients.

What Excellence Looks Like in This Role

• 2–5+ years in premium customer experience or studio/retail leadership
• Proven ability to manage flow, people, and service quality simultaneously
• Strong communicator with high emotional intelligence and presence
• Obsessed with detail, consistency, and execution
• Comfortable operating in fast-moving, high-expectation environments
• Motivated by growth, ownership, and building something larger than a single location

Why alts

1. Real Ownership of Experience You are not a “front desk” leader, you are the architect of the studio experience.
2. High-Growth, High-Visibility Brand alts is a rapidly expanding, self-funded company redefining what modern tailoring and client service looks like across New York and beyond.
3. Career Trajectory This role is a launchpad into Studio Operations leadership, with a clear path into senior operational and multi-site management roles for top performers.
4. Standards-Driven Culture We believe excellence is a daily practice. Our teams operate with clarity, accountability, and pride in execution, not ambiguity.

What Success Looks Like

• A studio that runs with calm precision even during peak volume
• Clients who consistently describe the experience as seamless, elevated, and personal
• Strong alignment between front-of-house and tailoring operations
• Zero breakdown in ticketing, flow, or client communication
• A team that operates with clarity, structure, and pride