Pharmacy Technician - Data Entry Lead

It’s not just a job. It’s a mission.

Altruix is a high-touch pharmacy dedicated to serving behavioral health and intellectual and developmental disability populations. Through our pharmacy expertise, and specialized packaging, we promote medication adherence and improve patient outcomes. Our services help clients take medications as prescribed while reducing administrative burden for providers. Altruix customers achieve measurable results, including 90% adherence rates and a 40% reduction in ER and hospital-related costs. Learn more at www.altruix.com.

Altruix is seeking Pharmacy Technician - Data Entry Lead that would be responsible for coordinating and overseeing the daily activities of the Data Entry team within a closed-door, long-term care pharmacy environment. This role serves as a technical resource and workflow leader, ensuring prescriptions, patient information, insurance data, and medication orders are entered accurately and efficiently to support timely dispensing and delivery of medications. The Data Entry Lead assists with training, coaching, quality assurance, workflow management, and issue resolution while working closely with Pharmacists, Billing, Customer Care, Logistics, and Operations teams to maintain exceptional service and regulatory compliance.

RESPONSIBILITIES:

Team Leadership & Workflow Coordination

• Coordinate and prioritize daily data entry workflow to support operational goals and service expectations
• Serve as a resource and subject matter expert for Data Entry Technicians
• Assist with onboarding and training new team members
• Provide coaching and real-time guidance on data entry processes and best practices
• Monitor workload distribution and escalate staffing or workflow concerns as needed
• Promote teamwork, accountability, and continuous improvement within the department

Prescription & Order Entry

• Accurately enter new prescriptions, refill requests, and medication orders into the pharmacy management system
• Verify patient demographics, facility information, prescriber information, and medication details
• Review prescription information for completeness and accuracy prior to pharmacist verification
• Identify and resolve data discrepancies, missing information, and order-related issues
• Maintain accurate patient records and profiles

Quality Assurance & Compliance

• Perform routine audits of order entry activity to ensure accuracy and compliance with company standards
• Monitor key performance indicators related to productivity, turnaround times, and quality
• Assist in the development and implementation of process improvements
• Maintain compliance with State Board of Pharmacy regulations, HIPAA requirements, and company policies
• Support pharmacy readiness for inspections, audits, and accreditation activities

Workflow Coordination & Issue Resolution

• Partner with Pharmacists, Billing, Customer Care, Fulfillment, and facility staff to resolve order issues
• Address prescription clarification requests and coordinate follow-up communication as needed
• Assist in resolving insurance eligibility, billing, and prior authorization issues impacting order processing
• Support operational initiatives and special projects as assigned

QUALIFICATIONS:

• High school diploma or equivalent
• Active Pharmacy Technician registration/licensure as required by state law
• Minimum 3 years of pharmacy technician experience
• Minimum 2 years of experience in data entry, order entry, or prescription processing
• Strong knowledge of pharmacy terminology, medication names, and pharmacy operations
• Demonstrated attention to detail and commitment to accuracy
• Strong written and verbal communication skills
• Ability to work effectively in a fast-paced, high-volume environment
• Long-term care and/or Specialty pharmacy experience
• Experience with pharmacy software (SuiteRx/IPC/Asembia1/FrameworkMI/PrimeRx preferred) · Previous lead, trainer, or supervisory experience
• Experience with insurance adjudication and pharmacy billing processes

BENEFITS:

• Competitive pay
• Medical, Dental, Vision, Life Insurance, and Long-Term Disability
• 401(k) program
• Paid time off
• Paid holidays

EEOC:

Altruix is an Equal Opportunity Employer and does not discriminate in recruiting, hiring, placement, training, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, or other employment practices based on any protected characteristic under federal, state, or local law. Altruix is a drug-free workplace and requires pre-employment drug and alcohol testing as a condition of employment.