Cafe Staff

JOB SUMMARY

The Café Team Members are primarily responsible for serving guests efficiently in a fast-paced environment. Working hours will be spent in the kitchen cooking, preparing and serving food. Exceptionally focused and industrious Cafe worker with a stellar record of guest satisfaction. Skilled multitasker who thrives in a fast-paced high pressure work environment. Flexible scheduling availability to include all evenings, most weekends and special events required.

RESPONSIBILITIES

• Demonstrate the highest standards of guest relations and care when assisting guests at the counter
• Give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business
• Ensure adequate stock levels of supplies and consumables for the Café area
• Manage queues and exceed guest expectations; upsell to maximize profit
• Keep Café and surrounding areas tidy and clean; this includes, but is not limited to, table clearing, removing and washing dishes, and taking out the trash
• Handle guest complaints in the first instance and report feedback to the Leadership Team
• Work within established guidelines and operating procedures
• Measure and assemble ingredients for menu items
• Properly cook and store food items at appropriate temperatures
• Rotate stock items as per established procedure
• Ensure compliance with all health code regulations
• Maintain clear, well-organized kitchen and storage areas
• Participate in regular staff meetings and training, as required
• Other duties as tasked by Leadership

QUALIFICATION

• Previous restaurant/quick service experience preferred
• ServSafe or similar food handling certification preferred
• Must have experience in the kitchen