Spa Front Desk

SUMMARY

Responsible for the daily operation of the Spa

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet all guests promptly and in a courteous manner.
• Provide guests with Spa information.
• Determine guest status and check them into the Spa.
• Handle all calls promptly and courteously, providing accurate information.
• Post all charges following accounting procedures.
• Insure that guests are billed correctly.
• Run closing reports and balance bank at end of shift.
• Book spa appointments
• Maintain accurate status of each guest
• Inform Spa Supervisor of any Front Desk problems or questions.
• Insure that guests checking in on a Spa Package are checked in correctly and that their itinerary is accurate.
• Collect payment for boutique items and post all charges following accounting procedures.
• Develop good customer relations
• Order product as needed.
• Attend training seminars on product knowledge.
• Ensure locker rooms are well maintained and stocked.
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the building when needed to assist operations to perform job duties not necessarily contained in this job description

Qualifications

EDUCATION / EXPERIENCE

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• 1+ years Spa experience preferable but not required
• 2 years-degree in hospitality or other business related field preferable but not required or a combination of education and experience.
• Ability to communicate, both verbally and written, effectively with guests, vendors and co-workers.
• Must read, write and speak the English language fluently
• Knowledge of Spanish helpful.
• Computer skills
• Strong Microsoft Office skills with emphasis on Excel

REQUIREMENTS

• Physical demands
• While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk and hear
• The employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls
• Position may require reaching with hands and arms

WORK ENVIRONMENT

The work environment characteristics described here are representative of those that an employee must be able to handle to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform in this environment.

Noise level in the work environment is usually moderate.