GUEST LEAD

Altar’d State is a rapidly growing women’s fashion brand with more than 100 boutiques throughout the country. We are a place of respite for the modern-day woman and offer a distinctive shopping experience with the latest fashion finds, the most sought after clothing and accessories and delightful home décor. At the heart of our brand is our mission to change the world. A portion of every purchase is donated to various philanthropic organizations on a local and global scale. We strive to uplift and inspire others to join our movement to stand out. for good.

Position Overview:

To lead and support management by directing activities required to achieve all store goals, including world class guest service, sales objectives, loss prevention, and merchandising presentation while driving both associate and guest engagement. Provide guests with exceptional service, through relationship building, product knowledge sharing, and presenting a clean, well-maintained store environment.

Primary responsibilities / accountability:

Directs guest service efforts that are consistent with Altar’d State standards; coaches associates on guest interactions to increase transactions and capture guest opportunities Provides excellent guest service by anticipating guest’s needs, exceeding expectations, and adhering to the Altar’d State service standards Serve as Manager on Duty when managers are not present Helps develop team to accomplish store’s business objectives through coaching, investment, retention and motivation Ensures attainment of sales and inventory shortage goals Implements merchandise presentation, restocking and recovery to maximize productivity Understands the Altar’d State culture, and ensures compliance with all Altar’d State values & practices, and store operational standards Maintains clean store environment

Revenue Generation:

Consistently meets or exceeds store and individual goals of Sales Per Hour (SPH), Dollars Per Transaction (DPT), Units Per Transaction (UPT), and contributes to the store’s overall goals

People development:

Fosters a guest-focused team environment, driving volume and anticipating guest needs Achieves excellent guest service by role-modeling company service standards Creates a learning environment for associates Addresses guest concerns, coming to resolution when possible, and involving management where appropriate Shares information and communicates clearly to all levels Holds self and employees accountable for achievement of financial results and statistical standards Manages conflict and coaches by applying company’s recommended processes, standards and guidelines Empowers and involves associates in decision-making processes Receives feedback and fosters dialog around solutions Develops associates through an individualized approach by matching talent with tasks and delegating and challenging Fosters team commitment through support, relationship building, and recognizing individual contributions Leads by managing through change and adversity

Store Operations:

Controls workflow through successful planning and delegation Execution of task directives within designated time frames Completes opening/closing procedures Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect Company assets Maintains a safe work environment and reports any potential hazards Maintains the store’s organization, appearance, and cleanliness Participates and assists in the preparation for the stores’ inventory Participates in store walk-throughs with team, communicating successes/opportunities in key store areas Communicates effectively with executive team Recommends ideas to improve standards and processes Reports to work as scheduled; records time worked accurately by using Altar’d State’s time and attendance system; remains flexible to the needs of the business

Technical expertise:

Demonstrates a desire and ability to be a responsible learner and navigates the Altar’d State computer systems Performs register transactions quickly and efficiently Processes transactions accurately; able to handle cash and provide change without error Operates phone, answering calls with an appropriate greeting

Brand integrity:

Understands and can clearly articulate the Company’s brand positioning, including the uniqueness of concept, current marketing and promotional initiatives, outreach events, in-store events and ministries. Operates with the highest levels of personal integrity and business confidentiality. Represents the brand by adhering to appropriate standards of dress and grooming. Participates and attends all store meetings.

Position requirements:

Proven ability to develop associates and hold individuals accountable for performance Ability to function as a role model, ensuring that the guest remains the top priority Ability to organize, delegate, prioritize, meet deadlines, and follow-up on all store activities Proven ability to respectfully challenge and motivate the team Knowledge of visual standards and techniques, and ability to implement and substitute within company guidelines Demonstration of strong verbal and written communication skills

Previous retail experience preferred.