Customer Service Representative

Benefits:

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Free food & snacks

Our tight-knit team at AlphaGraphics Central Las Vegas is looking for a full-time Customer Service Representative (CSR). The CSR is primarily responsible for building and maintaining positive relationships with our customers by making sure their requirements and needs are met.

Perks and Benefits:

• Competitive compensation
• Hard work, collaboration, humanity, fun, and laughter
• Career path training and development

More than anything, we’re looking for a highly collaborative and dependable CSR who is driven by the chance to contribute to the success of a local business. We’re a small, passionate, fast-paced team that is fully invested in our company’s success, and we value every team member’s contributions.

Daily Tasks:

• Serve as the primary point of contact for our customers
• Convey our expertise in products, services, and capabilities
• Educate customers and our community on what we offer
• Communicate customer requirements to our production team, following company policies and procedures
• Assist customers by phone or in person: provide product and service information, take and enter orders, and handle complaints
• Determine charges, collect deposits and payments, or arrange billing
• Answer product and service questions and suggest other products and services that fit the customer’s needs

Qualifications:

• Experience assessing customer needs, meeting service quality standards, and evaluating customer satisfaction
• Ability to build strong relationships with customers and teammates
• Strong written and verbal communication skills
• A genuine desire to help people
• Critical thinking skills to weigh different solutions to a problem

AlphaGraphics is an established leader in the printing, design, and shipping industries. Our mission is to partner with small businesses and consumers and provide high-quality solutions that make life easier.

Apply today!