Customer Service Representative

Company Description

About Us

At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Description

Job Summary:

The Customer Service Representative assists customers by answering inquiries, resolving issues, and ensuring a positive service experience. Ideal for someone patient, friendly, and dedicated to helping others.

Responsibilities:

• Provide accurate information about products or services
• Troubleshoot issues and offer solutions
• Document customer interactions
• Follow up on pending requests
• Maintain service quality standards

Qualifications

• Strong communication and problem-solving skills
• Positive and customer-focused attitude
• Ability to work in a fast-paced environment
• Basic computer and typing skills
• Customer service experience is a plus, but not required

Additional Information

• Competitive salary range ($52,000–$56,000 per year).
• Opportunities for professional growth and advancement within the agency.
• Supportive environment that values creativity, innovation, and continuous development.
• Collaborative culture with exposure to diverse branding projects.
• Full-time position with structured training and ongoing mentorship.