Alorica

IT Services and IT Consulting · United States

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Added 10 days ago
A
Bilingual Financial Customer Service Representative
Alorica
Tucson, AZ
- $20 USD / hour
Must have at least 6 months of customer service · Must have held your current position for 6+ months
Added 12 days ago
Team Manager Customer Experience - Temporary
Alorica
Humble, TX
Added 20 days ago
A
Customer Service Representative - Onsite Miami Lakes, Fl
Alorica
Hialeah, FL
- $17 USD / hour
Must have held your current position for 6+ months · Must have relevant industry/program experience
Added 22 days ago
Learning Delivery Specialist
Alorica
Miami Lakes, FL
Added 24 days ago
Technical Support for Accounting/Bookkeeping
Alorica
Tucson, AZ
Must have held your current position for 6+ months · Must have relevant industry/program experience
Added 24 days ago
A
Financial Customer Service Representative
Alorica
Tucson, AZ
- $19 USD / hour
Must have at least 6 months of customer service · Must have held your current position for 6+ months
Added 24 days ago
Remote Customer Solutions Representative
Alorica
WV
Must have held your current position for 6+ months · Must have relevant industry/program experience
Added 24 days ago
A
Remote Healthcare Customer Service Representative
Alorica
WV
- $15 USD / hour
Must have held your current position for 6+ months · Must have relevant industry/program experience
Added 24 days ago
Director Customer Experience - Bluefield, WV
Alorica
Bluefield, WV
Must have held your current position for 6+ months
Added 24 days ago
A
Customer Service Representative: Corpus Christi, TX $17
Alorica
Corpus Christi, TX
- $17 USD / hour
Must have held your current position for 6 months · Must have relevant industry/program experience
Added 24 days ago
A
Financial Customer Service Representative - Onsite
Alorica
El Paso, TX
- $17 USD / hour
Must have held your current position for 6 months · Must have relevant industry/program experience
Added 24 days ago
A
Customer Service Representative
Alorica
El Paso, TX
- $17 USD / hour
Must have at least 6 months of customer service · Must have held your current position for 6 months
Added 24 days ago
A
Overnight Bilingual Customer Service Representative
Alorica
El Paso, TX
- $20 USD / hour
Must have held your current position for 6 months · Must have relevant industry/program experience
Added 24 days ago
A
Bilingual Customer Service Representative
Alorica
El Paso, TX
- $18 USD / hour
Must have at least 6 months of customer service · Must have held your current position for 6 months
Added 24 days ago
Talent Acquisition Recruiter
Alorica
El Paso, TX
Must have held your current position for 6+ months
Added 24 days ago
A
Customer Service Rep/ Sales ONSITE
Alorica
San Antonio, TX
- $17 USD / hour
Must have held your current position for 6+ months · Must have relevant industry/program experience
Added 24 days ago
A
Bilingual Spanish Sales ONSITE
Alorica
San Antonio, TX
- $18 USD / hour
Must have held your current position for 6+ months · Must have relevant industry/program experience
Added 24 days ago
A
Customer Service Representative/ Collections ONSITE
Alorica
San Antonio, TX
- $17.5 USD / hour
Must have held your current position for 6+ months · Must have relevant industry/program experience
Added 24 days ago
A
Customer Service Representative Onsite
Alorica
San Antonio, TX
- $17 USD / hour
Must have relevant industry/program experience
Added 24 days ago
Learning Delivery Specialist III
Alorica
San Antonio, TX
Must have held your current position for a minimum of 6 months · Must have relevant industry/program experience
Added 24 days ago
Learning Delivery Associate
Alorica
San Antonio, TX
Must have held your current position for a minimum of 6 months · Must have relevant industry/program experience
Added 24 days ago
Learning Delivery Specialist
Alorica
San Antonio, TX
Must have held your current position for a minimum of 6 months · Must have relevant industry/program experience
Added 24 days ago
Senior Manager Warehouse Operations
Alorica
La Vergne, TN
Added 24 days ago
A
Warehouse Forklift Reach Truck Operator
Alorica
La Vergne, TN
- $18.5 USD / hour
Must have held your current position for 6+ months · Must have relevant industry/program experience
Added 24 days ago
A
Computer Repair Technician
Alorica
La Vergne, TN
- $19 to $19.5 USD / hour
Must have held your current position for 6 + months · Must have relevant industry/program experience

Alorica

Learning Delivery Specialist III

Miami Lakes, FL, United States

Full-time

Apply on usnlx.com About employer

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Job details

Job type: Full-time
Experience: For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else.
Posting language: English
Posted: Oct 9, 2026

Original job description

LEARNING DELIVERY SPECIALIST III

Location: Miami Lakes, FL (Onsite)

Employment Type: Full Time

Reporting to: Director Learning Delivery

For Internal Candidates:

Must not be on any corrective action or performance plans
Must have held your current position for a minimum of 6 months
Must have relevant industry/program experience.

ABOUT US

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges - and we do it better than anyone else.

As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.

HERE’S WHAT THE JOB REALLY LOOKS LIKE

Performs work educating, testing, and coaching new hires to a specified account using curricula and materials specialized to a particular account. Direct supervision is exercised over subordinate personnel.

WHAT YOU’LL ACTUALLY DO

Conducts new hire, program revision and remedial training following instructional guides
Evaluates trainee performance
Provides written evaluations of employee performance to management as required
Maintains positive, consistent communication with departments and corporate staff
Reports on progress of assigned projects to Training Manager
Maintains ongoing dialogue with department heads as needed
Maintains accurate training records
Perform other duties as assigned

WHAT’LL SET YOU UP FOR SUCCESS

Possession of a High School Degree, GED or other equivalent education; Associates degree preferred
Two (2) years’ experience in training and/or customer call center experience
Demonstrated knowledge of adult learning techniques and best practices in training delivery
Demonstrated knowledge of specific account provisions, products, and policies
Ability to communicate effectively both orally and in writing
Excellent listening skills
Demonstrated proficiency of presentation skills
A wide degree of creativity and latitude is expected
Knowledge of Microsoft Word, Excel, and PowerPoint

Work Environment:

Ability to work in a fast paced, ever changing environment

Physical Demands:

Some domestic travel
Ability to stand while conducting training classes
Ability to travel to centers to deliver training or to monitor, evaluate and coach team members

WHY ALORICA?

Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.

TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture - we build it, live it, and keep making lives better every day.

What We Offer:

Competitive base pay with performance-driven incentives
Comprehensive benefits including medical, dental, vision, and 401(k)
Career development through Alorica Academy's open-access courses
Real opportunities to grow within a global organization
Access to our employee assistance program
A collaborative, inclusive culture where innovation happens

Our Values

Bold – We challenge conventions and take smart risks

Relentless – We deliver results, no matter what it takes

Connected – We work as One Alorica because we're stronger together

True – We show up as our authentic selves, every single day

Ready to Join Us?

If you're looking for a place where your expertise matters, your voice is heard, and your work drives real impact, let's talk.

Apply today!

Equal Opportunity Employer – Veterans/Disabled

DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.

#AloricaUSA #AloricaJobs

Equal Opportunity Employer

Alorica is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.

Apply on usnlx.com About employer

More about this job

Skills

Adult education
Presentation skills
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Provide training

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