Systems Administrator

Job Description – Systems Administrator (mid-level)

Location: Montréal, QC or Philadelphia, PA

Department: IT

Reports to: IT Infrastructure Manager

Works under the guidance of: Lead Systems Administrator / Architect

Position Type: Full-Time

Schedule: Monday–Friday during regular business hours, with the ability to perform administrative duties and maintenance outside business hours as required.

Role Summary

The mid-level Systems Administrator is responsible for the administration, maintenance, and operational support of the organization’s Windows, Active Directory, and Azure environments. This role provides L2/L3 escalation within the Infrastructure and Security team and works under the guidance of the Lead SysAdmin/Architect to ensure stable, secure, and reliable infrastructure operations across North America. The ideal candidate brings strong systems administration experience with solid Azure skills and good networking fundamentals.

Key Responsibilities

• Administer and maintain Windows Server, Active Directory, DNS, and DHCP.

• Perform daily operational tasks in Azure/Entra, including VM management, VNet/NSG configuration, storage, monitoring, and backups.

• Support and troubleshoot issues involving Azure hybrid identity (Entra Connect).

• Provide L2/L3 escalation for systems-related incidents and service requests.

• Monitor system health, performance, and capacity; apply patches and updates.

• Perform backup/restore operations and ensure recovery readiness.

• Conduct log analysis and root-cause troubleshooting using Azure Monitor, Log Analytics, and OS-level logs.

• Collaborate with other SysAdmins, network, security, web/application, and SQL teams.

• Support infrastructure-related components of business applications and peripheral systems (e.g., integrations, printers, and warehouse/RF devices).

• Follow standards and direction set by the Lead SysAdmin/Architect.

• Document system configurations, procedures, and troubleshooting steps.

Required Skills & Experience

• 3–6 years of hands‑on experience in a Systems Administrator role, including at least 3 years working with Microsoft Azure in an operational capacity

• Strong experience with Windows Server and Active Directory administration (users, groups, OUs, GPO basics, DNS/DHCP).

• Solid understanding of networking fundamentals (IP addressing, subnets, routing basics, firewall concepts, DNS).

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Operational experience with Microsoft Azure, including:

• Virtual Machines

• VNets, NSGs, routing basics

• Azure Backup

• Azure Monitor and basic Log Analytics

• Hybrid identity components (Entra Connect)

• Microsoft 365 administration (Exchange Online, SharePoint, Teams).

• Experience supporting enterprise or mid-sized environments (1000–5000 users preferred).

• Strong troubleshooting and analytical abilities, especially log-driven debugging.

• Basic PowerShell scripting for administration tasks.

• Ability to handle L2/L3 support independently while collaborating with senior team members.

Nice-to-Have Qualifications

• Experience with Linux or Unix appliances (bonus only).

• Familiarity with Cloudflare concepts (DNS, WAF).

• Basic understanding of SQL connectivity troubleshooting.

• Experience working in ITIL-driven or structured operational environments.

Competencies

• Strong problem-solving and analytical thinking

• Effective collaboration and communication

• Adaptability and willingness to learn

• Attention to detail and adherence to standards

• Ability to manage multiple tasks in a dynamic environment