Senior IT Support Technician

Senior IT Support Technician

Seattle, WA

Allyon has a high-priority opening supporting mission-critical IT operations for the United States Army Corps of Engineers (USACE) in Seattle, WA.

Before You Apply

This is a full-time W-2 position with Allyon.

• Active Secret Clearance required.

Candidates cannot proceed in the application process without meeting the required qualifications listed above. Allyon does not sponsor security clearances and does not offer C2C opportunities for this role.

Why this Role Matters

In mission environments, downtime is not an option. As an IT Support Technician supporting USACE, you keep systems running, resolve issues quickly, and ensure users stay focused on their work. Your work directly supports mission continuity across critical infrastructure and engineering operations. If you enjoy hands-on problem solving in real time, this is a role where you can make an immediate impact.

What You Will Do

You will support day-to-day enterprise IT operations by:

• Installing, configuring, and maintaining desktop hardware and software.
• Provides on-site technical support and assistance by deploying to program field offices for IT infrastructure and end-user device wellness checks.
• Conducts network performance evaluations, checks conference room equipment, supports end-user devices, and ensures compliance with USACE IT policies.
• Assists with IT equipment disposal training.
• Supporting users onsite and remotely with technical and operational needs.
• Deploying PCs, printers, and peripherals.
• Configuring operating systems and installing applications.
• Troubleshooting hardware, software, and printer issues.
• Managing and resolving support tickets through ServiceNow.
• Contributing to system improvements and operational reliability. Required Qualifications
• Active Secret Clearance
• Bachelor's degree (or equivalent work experience) in IT, Computer Science, or related field, with 4 years of experience in IT and/or field/user support roles.
• Experience supporting Windows environments and Microsoft Office.
• Must have strong technical knowledge of hardware, software, and network troubleshooting, and experience with IT equipment setup and maintenance.
• Possess strong problem-solving, analytical, communication, and interpersonal skills with the ability to manage multiple tasks effectively.
• Must be proficient in remote IT support tools and ticketing systems.
• Ability to work independently and collaborate across teams.
• Must be willing to travel.

Preferred Qualifications

• Experience supporting Office 365 environments.
• Experience with Lexmark, HP, or Ricoh printer maintenance.
• Prior USACE or DoD IT experience.
• Military or Federal Government experience.
• Relevant certifications (e.g., CompTIA Security+, Network+, A+, Microsoft Certified: Modern Desktop Administrator, GFACR, GSEC, CND).
• Please note that candidates may still be hired even if they do not yet hold one of the certifications listed. However, they must obtain the required certification within the first nine months of their employment with this customer. What's In It for You

At Allyon, your compensation goes beyond salary. Our Total Rewards program is designed to lower your costs, support your wellbeing, and give you confidence in your future.

• Four flexible medical plan options with premiums averaging 15% below industry benchmarks.
• Up to $1,800 in annual wellness incentives plus monthly rewards that put money back in your pocket.
• $0 telemedicine visits and open access provider networks with transparent pricing.
• 401(k) with modern planning tools plus HSA and FSA options for tax advantaged savings.
• Dental, vision, life, disability, and supplemental coverage including To view the full job description, <a href="https://www.aplitrak.com/?adid=YmJnZW5lcmljLjU5NDM4Ljg3NjlAYWxseW9uY29tcC5hcGxpdHJhay5jb20">click here</>