Jobs in the United States

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A
Sr CRA II
Actalent
Kansas City, MO
- $70 to $95 USD / hour
Support other project work and process improvement initiatives as needed, sharing ideas and best practices with colleagues.
Added just now
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Sr CRA I
Actalent
Kansas City, KS
- $58.62 to $62.07 USD / hour
Contribute to other project work and continuous process improvement initiatives as required, supporting operational excellence across studies.
Added just now
Engineering Project Manager - Missoula
Department of Transportation
Missoula, MT
· The Montana Department of Transportation (MDT) is committed to continuous improvement of our employee safety program and our safety and health processes, and to achieving an injury-free…
Added just now
Sr Process Innovation Specialist
Molson Coors
Milwaukee, WI
Reporting to the Sr. Manager, Process Innovation, you will provide brewery support for the implementation of new technologies and processes, including novel yeasts, innovative ingredients,…
Added just now
Housekeeping Manager
Park Central Hotel
New York, NY
Behind every great hotel is a strong housekeeping team. As Housekeeping Manager, you will lead the heart of the house, supporting and inspiring your team in delivering impeccably clean,…
Added 2 mins ago
HR Manager
Graham Packaging Company
Bradford, PA
…collaboration, embracing learning, and taking action for continuous improvement and…
Added 3 mins ago
AP
Associate Regulatory Affairs Director
AstraZeneca Pharmaceuticals LP Company
Gaithersburg, MD
- $135,182.4 to $202,773.6 USD / year
…in resource demand in a timely manner to Lead RPM and line…
Added 4 mins ago
Project Manager, PCI DSS Compliance
Fiserv
Alpharetta, GA
Secondarily, manage prioritized Commercial Middle Market Operations projects involving process improvement, reporting, implementation handoffs, governance, controls, and cross-functional…
Added 4 mins ago
Radar Technician (G)
TDX
Eielson AFB, AK
IAT II (A+ software/hardware and Security +) Certification required · Applicants must have a valid state driver’s license
Added 4 mins ago
Fixed & Mobile Threat System Electronic Technician(G)
TDX
Eielson AFB, AK
Applicants must have a valid state driver’s license
Added 5 mins ago
Asst. Front Office Manager
Schulte Companies
Wilmington, NC
The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only…
Added 5 mins ago
Grants Manager - Ponce Center
Grady Memorial Hospital Corporation
United States
The Grants Manager is responsible for leading all aspects of grant development, writing, submission, and reporting for the Ponce Center. This role plays a critical part in advancing the…
Added 6 mins ago
Senior Manager, Clinical Trial Disclosure and Transparency
Alnylam Pharmaceuticals
United States
Support or lead process improvement initiatives for CTDT as required.
Added 7 mins ago
Lead - Product Manager
Bread Financial Payments, Inc
Columbus, OH · Chadds Ford, PA · Frisco, TX · Draper, UT · NY
The Lead Product Manager will work to enhance features and products that optimize the consumer experience. This role is responsible for the strategy, planning, delivery, performance, and…
Added 7 mins ago
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Software Engineering Intern
Owl Cyber Defense
Columbia, MD
- $20 to $35 USD / hour
Participate in agile workflows, contributing ideas for process improvement and feature enhancement.
Added 7 mins ago
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Senior Technical Delivery Manager
Commence
Virginia Beach, VA
- $150,000 to $200,000 USD / year
…federal health care and drive measurable outcomes. Its work spans program integrity and compliance, quality improvement and measurement science, health informatics, interoperability, and…
Added 8 mins ago
Senior Project Engineer, NA
Vantage Data Centers Management Company LLC
Shackelford County, TX
Lead contract, PO, and billing administration by reviewing pay applications, tracking billing progress, coordinating with CCF, and identifying process improvement opportunities.
Added 8 mins ago
HR Program Coordinator
CMH Manufacturing Inc.
Maryville, TN
Process invoices and track program expenses in accordance with company guidelines.
Added 9 mins ago
LC
Sponsorship Content & Activation Manager (Part-Time)
LINCOLN CENTER
New York, NY
- Part-time
Position: Sponsorship Content & Activation Manager (Part-Time)
Added 9 mins ago
UNAVAILABLE
University of Utah Health
SALT LAKE CITY, UT
The Senior Manager, Nutrition Care Services Data Systems provides strategic leadership for nutrition informatics, clinical data management, analytics, technology optimization, and…
Added 9 mins ago
EC
Team Lead (1st Shift)
Eaton Corporation
Jonesville, SC
- $25 to $33 USD / hour
Must have a high school diploma or GED (General Education Degree) from an accredited institution · Candidates must reside within a 50-mile radius of Fayetteville; NC will be considered
Added 9 mins ago
EC
Team Lead
Eaton Corporation
Jonesville, SC
- $25 to $33 USD / hour
Must have a high school diploma or GED (General Education Degree) from an accredited institution · Candidates must reside within a 50-mile radius of Fayetteville; NC will be considered
Added 9 mins ago
Automotive Retail Assistant Manager
Belle Tire
Big Rapids, MI
As an Assistant Manager at Belle Tire, you support the Store Manager in leading daily operations to achieve sales, profitability, and customer satisfaction goals. You play a key role in…
Added 10 mins ago
Field Canvassing Team Lead
Leaffilter
Greenville, SC
Meet Leaf Home. We turn complex home improvement projects and endless to-dos into achievements. With more than 50% of homeowners worried about the cost and effort of home maintenance, we…
Added 11 mins ago
Program Manager, Career Development Resources
Memorial Hermann Health System
United States
…and maintaining detailed playbooks, employee resources and process workflows to streamline operations and enhance program…

Supv - Customer Solutions

Jacksonville, FL, United States

Base Pay Range $63,480.00 - $80,000.00 An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications.

Apply on ally.wd1.myworkdayjobs.com About employer

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Job details

Pay: Base Pay Range $63,480.00 - $80,000.00 An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications.
Experience: 1+ years of experience
Posting language: English
Posted: Nov 12, 2026

Original job description

Ally and Your Career Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We love this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity If you are calm, cool and collected (no pun intended) no matter what and enjoy leading a successful team, then this is the right opportunity for you! You will coach and lead your team to help our customers, while working in a fun team environment. You'll go home feeling like you made a difference and watch your team grow, develop and succeed. As a Customer Solutions Supervisor, you'll spend your day assisting and guiding your team, speaking with customers over the phone, getting the facts about the reasons for delinquency, helping customers find solutions to bring their account current and negotiating payment solutions. Every day is an opportunity for you to help your team members better serve our customers and resolve their payment issues. With four (Jacksonville, Lewisville, Little Rock and WFH) Collections Centers in the U.S., the Customer Solutions team is responsible for collecting on past due auto accounts.

The Work Itself

Ability to tie Business metrics to development strategies to ensure Call Model Skill challenges are being identified and coached to, accordingly.
Grow and develop Customer Solutions agents through 1:1 sessions, call monitoring and coaching.
Provide guidance regarding the product agents produce (phone conversations with customers to collect total amount due, resolve other account related issues and skip trace to find customers/vehicles).
Successfully complete 90-day coaching certification program
Assign work to agents and assist agents as needed in resolving delinquent account issues.
Exceed objectives provided periodically by Customer Solutions leadership.
Train and develop analysts, collectors, Peer to peers and newer supervisors through 1:1 coaching, phone monitoring and audits.
Work evenings and weekends when required.

The Qualifications We’re Looking For

HS diploma or equivalent required.
Associate / Bachelor's degree in business related discipline preferred.
3 + years in customer service or financial services industry is needed.
Prior leadership experience is desired.
Education may be used as a proxy for experience.
Ability to multitask.
Familiar with company policies - procedures.
Attention to detail.
Ability to effectively coach and develop.
Professional phone etiquette.
Extensive skip tracing knowledge and skill.
Conflict resolution skills.
Negotiation skills Industry knowledge.
Time management skills.
Process improvement skills.
Proficiency in managing a department.
Product knowledge.
Oral - written communication.
Decision Making Ability.
Ability to develop employees, strong leadership skills and excellent overall team performance.

Minimum Qualifications

1+ years of experience
High school Diploma or GED equivalent

How We'll Have Your Back Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).

Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.

Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.

Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.

Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.

To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

In accordance with the Americans with Disabilities Act, if after review of the position expectations, you believe that you may need a medical accommodation to fulfill the duties of this role, please email hrpolicy@ally.com with details of your accommodation request.

Incentive Compensation:

This position is eligible to participate in a variable incentive plan.

Apply on ally.wd1.myworkdayjobs.com About employer

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Jobs in the United States