Sr. Rep Int-Processing

Ally and Your Career Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We love this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity Responsible for day-to-day title and document processing using SOR, Blue Ops, and Loan Lounge. Reviews and processes documentation for accuracy, completeness, and applicable requirements while maintaining accurate account and title records. Manages daily processing priorities, follows up on outstanding items, and partners with internal and external stakeholders to support timely resolution and completion of title work. Consistently works to meet established productivity, quality, and turnaround time expectations while adhering to company policies and procedures.

The Work Itself

• Review and process title and supporting documentation for accuracy, completeness, and compliance with company policies and applicable state-specific requirements.
• Manage assigned title processing queues, prioritizing routine work, time-sensitive items, and follow-up activities to meet productivity and turnaround time expectations.
• Review, upload, organize, and process title and supporting documents through SOR, Blue Ops, and Loan Lounge, ensuring documentation is accurately associated with the appropriate account.
• Maintain accurate and current account records by updating notes, title tracking, document status, and required follow-up actions within designated systems.
• Identify missing, incomplete, inconsistent, or potentially fraudulent documentation and escalate concerns in accordance with established procedures.
• Communicate with dealers, internal business partners, and other appropriate parties to obtain required documentation, resolve title-related questions, and address processing deficiencies.
• Monitor outstanding title items and document requests, complete appropriate follow-up, and escalate delays, exceptions, or unresolved issues according to department procedures.
• Support department initiatives, document maintenance, queue coverage, and other processing or administrative responsibilities as assigned.
• Adhere to established quality standards, internal controls, policies, procedures, and applicable regulatory requirements.

Qualifications We’re Looking For

• High school diploma or equivalent required; bachelor’s degree in business or a related field preferred.
• Previous title processing experience preferred, however is not required.
• Previous experience in contract, document, loan, title, or similar processing is preferred but not required.
• Ability to perform detailed, system-based processing activities with a high degree of accuracy and attention to detail.
• Intermediate proficiency with Microsoft Office applications and the ability to learn and navigate multiple processing systems.
• Strong written and verbal communication skills.
• Strong organizational and time-management skills with the ability to manage multiple priorities in a production-based environment.
• Ability to identify discrepancies, exercise sound judgment, and escalate issues appropriately.
• Ability to consistently meet established productivity, quality, and turnaround time expectations.
• Willingness and ability to work flexible hours, including weekends, based on business needs.

Minimum Qualifications

• 0+ years of experience
• High school Diploma or GED equivalent

How We'll Have Your Back Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).

Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.

Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.

Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.

Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Other Compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.

To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

In accordance with the Americans with Disabilities Act, if after review of the position expectations, you believe that you may need a medical accommodation to fulfill the duties of this role, please email hrpolicy@ally.com with details of your accommodation request.

Base Pay Range $49,920.00 - $62,732.80 An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Incentive Compensation:

This position is eligible to participate in our annual incentive plan.