Jr Production Support Engineer

Why Allocore?

• Work on high-impact systems that support critical government programs
• Be part of a growing company where you can shape both product and engineering culture
• Collaborative, mission-driven team with startup energy
• Opportunity to build and scale a platform from the ground up

Allocore powers the leading government loans, grants, and fraud prevention programs with a unified cloud-based platform built for efficiency and security. Our advanced solutions power the largest and most complex government loan and grant programs, streamlining workflows and integrating proven technologies to handle high-volume financial processes with speed and precision. Every day, we’re enabling government agencies to deliver critical financial resources to those who need them most - quickly and efficiently. At Allocore, our culture is built on three core values - Urgency, Collaboration, and Commitment - which shape how we work, innovate, and support one another. Joining Allocore means being part of a mission-driven team that values innovation, collaboration, and a commitment to excellence. If you thrive in high-pressure environments where urgency meets creativity and where every challenge is an opportunity to create impact, then continue reading.... We’re growing our Technology Team and are looking for a Junior Production Support Engineer to help support the complex technology platforms that power government lending and financial programs. The Junior Production Support Engineer supports the stability, performance, and continuous improvement of Allocore’s fintech applications and technology platforms. Reporting to the Senior Director of Technology and working under the guidance of senior engineering resources, this role investigates and resolves production issues across applications, APIs, integrations, databases, infrastructure, and data. This role monitors platform health, analyzes logs and system behavior, supports product implementations and go-live activities, and helps develop monitoring, runbooks, automation, and other tools that improve technical support. The Junior Production Support Engineer serves as a bridge between Operations, Product, and Software Development by translating business and technical issues into effective technical solutions. What You’ll Do

• Investigate and resolve production issues escalated by Product Operations and other support teams.
• Troubleshoot application, integration, API, data, configuration, and infrastructure-related issues.
• Review logs, system behavior, data, and application code to identify root causes.
• Perform technical troubleshooting and corrective actions within established access and change-management controls.
• Develop safe workarounds when immediate remediation is not available.
• Escalate software defects and complex engineering issues to the Software Development team with clear documentation, reproduction steps, business impact, and supporting evidence.
• Maintain ownership and visibility of technical issues through resolution.
• Monitor production environments, integrations, jobs, queues, alerts, and other indicators of platform health.
• Investigate system-generated alerts and proactively identify issues before they materially affect users or clients.
• Help establish monitoring and alerting for new products and programs.
• Identify opportunities to improve observability, diagnostics, and automated issue detection.
• Analyze recurring production issues and recommend preventative improvements.
• Participate in product and program implementations before go-live to develop technical and operational knowledge of new solutions.
• Partner with Software Development, Product, Delivery, and Operations teams to identify likely production-support scenarios.
• Help define monitoring, technical runbooks, escalation paths, access requirements, and support procedures before launch.
• Participate in launch-readiness reviews, go-live support, and post-launch stabilization.
• Support the response to high-priority production incidents and coordinate technical troubleshooting across teams.
• Communicate technical findings, business impact, status, and resolution clearly to technical and nontechnical stakeholders.
• Participate in root-cause analyses and post-incident reviews.
• Develop scripts, queries, utilities, or lightweight automation to improve support efficiency and reduce repetitive manual work.
• Identify opportunities to automate diagnostics, monitoring, remediation, data validation, and routine production-support activities.
• Contribute technical knowledge to support documentation, runbooks, and knowledge-management resources.
• Participate in code reviews, code walkthroughs, knowledge-sharing sessions, and continuous-learning activities.
• Build working knowledge of the government programs and business processes supported by Allocore’s technology.
• Perform other duties as assigned by your manager.

What We’re Looking For

You may be a fit if you bring some combination of:

• U.S. citizenship is required. Must be eligible to obtain and maintain a Public Trust clearance.
• Must be located within commuting distance of our Mechanicsburg, PA office.
• This position requires on-site work five days per week during the first 60 days. After that period, a hybrid schedule may be available based on performance and business needs.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience.
• Up to two years of professional experience in software development, application engineering, production support, site reliability, DevOps, or a related technical role.
• Experience troubleshooting software applications in development or production environments.
• Foundational knowledge of software development concepts and the ability to read and understand application code.
• Hands-on experience with one or more modern programming languages or frameworks, such as Python, Django, C#, or Microsoft .NET.
• Familiarity with web technologies, including HTML, CSS, JavaScript, and RESTful APIs.
• Understanding of databases, logs, application integrations, and system behavior.
• Experience with database design or management, such as PostgreSQL or MySQL.
• Strong analytical and structured problem-solving skills.
• Ability to troubleshoot ambiguous problems across multiple systems and layers of technology.
• Strong written and verbal communication skills, including the ability to explain technical issues to nontechnical stakeholders.
• Ability to work effectively across Operations, Product, Software Development, Delivery, and client-facing teams.
• Ability to learn new technologies, business processes, and government lending programs.
• Demonstrated dependability, professionalism, attention to detail, and commitment to continuous improvement.
• Ability to manage multiple priorities while maintaining ownership of assigned issues.

Work Environment This is a full-time, exempt position. Because Allocore supports business-critical products and government programs, team members may occasionally participate in product releases, high-priority incident response, go-live activities, or critical program support outside standard business hours. The role may require extended periods of computer work, technical analysis, collaboration, and communication across multiple teams. Work location and hybrid eligibility will be determined based on business needs, role requirements, and performance.

Benefits

• Competitive salary and performance-based bonuses - paid 2x a year!
• Comprehensive health plans to choose from - Allocore pays up to 94% of the premium
• FREE dental & FREE vision plans for you - and your loved ones!
• 401k with Match - 100% vested immediately!
• Employer-paid life & disability
• Flexible work hours and hybrid work options
• All-you-can-eat snacks!
• Unlimited PTO and company holidays
• Collaborative and inclusive work environment with a diverse team

What to Expect:

Step 1 - Apply. It only takes a few minutes! Step 2 - HR Phone Screen. If your application is a good match, you'll hear from one of our recruiters about setting up a phone screen. Step 3 - Interview(s). Now's your chance to learn about the job, show us who you are, share why you would be a great addition to the team, and determine if Lenders is the place for you. Step 4: Decision. The team will discuss - if it's a good fit for us and you, we'll make it official!

Candidates selected for a conditional offer of employment will be subject to a background check. A criminal conviction does not automatically disqualify a candidate from consideration; results are evaluated in accordance with applicable laws and job relevance.

If you're ready to take your career to the next level and be part of a team that values creativity and innovation, apply now! We can't wait to meet you and see how you'll contribute to our success.

www.alllocore.com

Allocore is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate our employees' unique differences because that drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

Texting Privacy Policy and Information:

• Message type: Informational; you will receive text messages regarding your application and potentially regarding interview scheduling.
• No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
• Message frequency will vary depending on the application process.
• Msg & data rates may apply.
• OPT out at any time by texting "Stop".