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Engineer II - Hilton Norfolk The Main
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Lead, Material Return Authorization (MRA)
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Associate Director AI Product Engineer - Financial Institution Operations & Technology
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Senior Windows Engineer
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System Administrator
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Allied Universal

Service Coordinator

Carrollton, TX, United States

$25 to $33 USD / hour

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Job details

Pay: $25 to $33 USD / hour
Posting language: English
Posted: Oct 10, 2026

Original job description

Company Overview:

Join Allied Universal® Technology Services, a global leader in transforming the security industry. We integrate advanced technology - video surveillance, electronic access control, alarm monitoring and augmented solutions with physical security to help people feel safe. Whether you’re an installation technician, service technician, engineer, or project manager, you’ll discover rewarding opportunities to grow your career as part of a valued team.

Apply today and be phenomenal - build a meaningful career while protecting what matters most through innovative security technology.

Allied Universal® Technology Services is seeking a Service Coordinator that serves as the primary point of contact for customers, handling inquiries, requests, and concerns with professionalism and efficiency. This role is dedicated to a single customer and is responsible for capturing service request data, dispatching partner resources, tracking status and delivery, and reporting results and statistics from completed service orders, ensuring timely resolution and clear communication throughout the process. The Coordinator also escalates critical issues to leadership as needed, in alignment with company protocols. All responsibilities are carried out in accordance with Allied Universal Technology Service's policies, procedures, and core values.

Pay: $ 25.00 - $33.00 an hour

RESPONSIBILITIES:

Routing of requests, concerns, questions, and inquiries to appropriate parties (including Management and Technical Staff) either through an electronic service toolset, telephone, email, instant messaging, and other communications mediums
Coordinate and liaise with all departments related to assigned service activities and necessary escalation
Effectively communicate deficiencies, concerns, or inquiries immediately to management regarding any inquiry from a customer or internally interested party
Maintain SLA requirements for contracted customer issues & service requests by prompt notifications and documentation of reported issues and questions
Responsible for maintaining effective internal communications and to ensure contractual obligations are fulfilled while quickly resolving issues, thereby minimizing customer concerns and enhancing customer relations
Track regionally logged cases and work-order task and report anomalies to appropriate management staff
Assist subcontractor parterns and program manager in scheduling of technical staff
Produce on-demand and recurring reports for Service Management staff
Update Work Order Tasks as assigned
Follow up and communicate with external customers as required

QUALIFICATIONS (MUST HAVES):

High School Diploma or equivalent
A minimum of two (2) years of experience in Operations Coordination, Central Station Operations or a related field
Possession of valid state issued driver’s license required
Computer Proficiency: MS Office Suite (Excel, Project, and Teams), PDF documents
Builds and maintains strong working relationships with internal and external clients
Effectively manages multiple priorities while meeting tight deadlines with attention to detail and organization
Demonstrates excellent verbal, written, and follow-up communication skills
Proactive, self-motivated leader with strong analytical and decision-making capabilities
Must be familiar with and able to analyze and manipulate electronic (software based) management tools including metrics, dashboards for measuring KPI’s and or CPI’s
Must be able to participate in on-call activities based on assignment by the Service Desk Manager. This includes recurring scheduled on-call requirements

PREFERRED QUALIFICATIONS (NICE TO HAVE):

Computer Proficiency: SAP, ServiceNow, MS Office Tools
Associate’s or bachelor’s degree in a related field
Dispatching and invoicing experience
Basic understanding or background in low voltage electronics, CCTV, access control or alarm monitoring systems

BENEFITS:

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k) or Supplemental Income Plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Pay Range: $25/hr-$30/hr

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

Job ID: 2026-1694419

Location: United States-Texas-Carrollton

Job Category: Administrative

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Skills

Documentation
Scheduling
Microsoft Office
Microsoft Excel
Microsoft Teams
Attention to detail
Communication skills
Decision making
SAP
ServiceNow
Dispatching

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