Security Officer Full Time Dispatch Incident Escalation

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer Full Time Dispatch Incident Escalation in West Chester, PA, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. As a Dispatch Security Professional in a dynamic technology, media, and telecommunications location, you will coordinate communications, monitor access activity, and support response to security-related incidents. You will provide outstanding customer service, maintain accurate records, and help promote a secure environment through clear communication and teamwork. Join Allied Universal’s agile, reliable, and innovative team, where a caring culture and integrity guide every interaction.

Position Type: Full Time

Pay Rate: $23.58 / Hour

Job Schedule:

DayTimeMon04:00 PM - 12:00 AMTue04:00 PM - 12:00 AMWed04:00 PM - 12:00 AMSat03:00 PM - 11:00 PMSun03:00 PM - 11:00 PM

• Supervisory Experience (C136): Candidates should possess prior supervisory experience, demonstrating their ability to lead and manage teams effectively.
• Access Control/Badge Experience (B201): Familiarity with access control systems and badge management is essential for maintaining security protocols within the organization.
• Alarm Panel Experience (B202): Candidates must have experience operating alarm panels, ensuring they can respond appropriately to security alerts and emergencies.
• Comfortable Using Computer or Tablet (B204): Proficiency in using computers or tablets is required, as candidates will need to navigate various software and applications relevant to their roles.
• CPR Certification (B205): A valid CPR certification is mandatory, ensuring that candidates are prepared to respond to medical emergencies in the workplace.
• Customer Service Experience (B219): Candidates should have a background in customer service, showcasing their ability to interact positively with clients and colleagues.

What You'll Do:

• Provide customer service to employees, visitors, vendors, and/or clients at a technology, media, and telecommunications location by carrying out site-specific procedures and security-related policies.
• Receive, prioritize, and dispatch calls for service, alarms, incidents, and maintenance-related concerns to appropriate personnel in accordance with site procedures.
• Monitor communication systems, access activity, cameras, and/or alarm systems; document relevant information and escalate concerns to site leadership or emergency responders as appropriate.
• Respond to incidents and critical situations in a calm, problem-solving manner, coordinating communications and supporting emergency response activities when appropriate.
• Maintain accurate dispatch logs, incident reports, and shift documentation, and conduct regular and random patrols of assigned areas when required by the location.

Minimum Requirements:

• Possess supervisory experience.
• Be comfortable using a computer or tablet, preferred.
• Possess access control or badge experience, preferred.
• Possess CPR and First Aid certification, preferred.
• Possess customer service experience, preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID 2026-1746338